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Table of contents
  1. Preface
  2. 1 Managing and Performing
    1. Introduction
    2. 1.1 What Do Managers Do?
    3. 1.2 The Roles Managers Play
    4. 1.3 Major Characteristics of the Manager's Job
    5. Key Terms
    6. Summary of Learning Outcomes
    7. Chapter Review Questions
    8. Management Skills Application Exercises
    9. Managerial Decision Exercises
    10. Critical Thinking Case
  3. 2 Managerial Decision-Making
    1. Introduction
    2. 2.1 Overview of Managerial Decision-Making
    3. 2.2 How the Brain Processes Information to Make Decisions: Reflective and Reactive Systems
    4. 2.3 Programmed and Nonprogrammed Decisions
    5. 2.4 Barriers to Effective Decision-Making
    6. 2.5 Improving the Quality of Decision-Making
    7. 2.6 Group Decision-Making
    8. Key Terms
    9. Summary of Learning Outcomes
    10. Chapter Review Questions
    11. Management Skills Application Exercises
    12. Managerial Decision Exercises
    13. Critical Thinking Case
  4. 3 The History of Management
    1. Introduction
    2. 3.1 The Early Origins of Management
    3. 3.2 The Italian Renaissance
    4. 3.3 The Industrial Revolution
    5. 3.4 Taylor-Made Management
    6. 3.5 Administrative and Bureaucratic Management
    7. 3.6 Human Relations Movement
    8. 3.7 Contingency and System Management
    9. Key Terms
    10. Summary of Learning Outcomes
    11. Chapter Review Questions
    12. Managerial Decision Exercises
  5. 4 External and Internal Organizational Environments and Corporate Culture
    1. Introduction
    2. 4.1 The Organization's External Environment
    3. 4.2 External Environments and Industries
    4. 4.3 Organizational Designs and Structures
    5. 4.4 The Internal Organization and External Environments
    6. 4.5 Corporate Cultures
    7. 4.6 Organizing for Change in the 21st Century
    8. Key Terms
    9. Summary of Learning Outcomes
    10. Chapter Review Questions
    11. Management Skills Application Exercises
    12. Managerial Decision Exercises
    13. Critical Thinking Case
  6. 5 Ethics, Corporate Responsibility, and Sustainability
    1. Introduction
    2. 5.1 Ethics and Business Ethics Defined
    3. 5.2 Dimensions of Ethics: The Individual Level
    4. 5.3 Ethical Principles and Responsible Decision-Making
    5. 5.4 Leadership: Ethics at the Organizational Level
    6. 5.5 Ethics, Corporate Culture, and Compliance
    7. 5.6 Corporate Social Responsibility (CSR)
    8. 5.7 Ethics around the Globe
    9. 5.8 Emerging Trends in Ethics, CSR, and Compliance
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Chapter Review Questions
    13. Management Skills Application Exercises
    14. Managerial Decision Exercises
    15. Critical Thinking Case
  7. 6 International Management
    1. Introduction
    2. 6.1 Importance of International Management
    3. 6.2 Hofstede's Cultural Framework
    4. 6.3 The GLOBE Framework
    5. 6.4 Cultural Stereotyping and Social Institutions
    6. 6.5 Cross-Cultural Assignments
    7. 6.6 Strategies for Expanding Globally
    8. 6.7 The Necessity of Global Markets
    9. Key Terms
    10. Summary of Learning Outcomes
    11. Chapter Review Questions
    12. Management Skills Application Exercises
    13. Managerial Decision Exercises
    14. Critical Thinking Case
  8. 7 Entrepreneurship
    1. Introduction
    2. 7.1 Entrepreneurship
    3. 7.2 Characteristics of Successful Entrepreneurs
    4. 7.3 Small Business
    5. 7.4 Start Your Own Business
    6. 7.5 Managing a Small Business
    7. 7.6 The Large Impact of Small Business
    8. 7.7 The Small Business Administration
    9. 7.8 Trends in Entrepreneurship and Small-Business Ownership
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Chapter Review Questions
    13. Management Skills Application Exercises
    14. Managerial Decision Exercises
    15. Critical Thinking Case
  9. 8 Strategic Analysis: Understanding a Firm’s Competitive Environment
    1. Introduction
    2. 8.1 Gaining Advantages by Understanding the Competitive Environment
    3. 8.2 Using SWOT for Strategic Analysis
    4. 8.3 A Firm's External Macro Environment: PESTEL
    5. 8.4 A Firm's Micro Environment: Porter's Five Forces
    6. 8.5 The Internal Environment
    7. 8.6 Competition, Strategy, and Competitive Advantage
    8. 8.7 Strategic Positioning
    9. Key Terms
    10. Summary of Learning Outcomes
    11. Chapter Review Questions
    12. Management Skills Application Exercises
    13. Managerial Decision Exercises
    14. Critical Thinking Case
  10. 9 The Strategic Management Process: Achieving and Sustaining Competitive Advantage
    1. Introduction
    2. 9.1 Strategic Management
    3. 9.2 Firm Vision and Mission
    4. 9.3 The Role of Strategic Analysis in Formulating a Strategy
    5. 9.4 Strategic Objectives and Levels of Strategy
    6. 9.5 Planning Firm Actions to Implement Strategies
    7. 9.6 Measuring and Evaluating Strategic Performance
    8. Key Terms
    9. Summary of Learning Outcomes
    10. Chapter Review Questions
    11. Management Skills Application Exercises
    12. Managerial Decision Exercises
    13. Critical Thinking Case
  11. 10 Organizational Structure and Change
    1. Introduction
    2. 10.1 Organizational Structures and Design
    3. 10.2 Organizational Change
    4. 10.3 Managing Change
    5. Key Terms
    6. Summary of Learning Outcomes
    7. Chapter Review Questions
    8. Management Skills Application Exercises
    9. Managerial Decision Exercises
    10. Critical Thinking Case
  12. 11 Human Resource Management
    1. Introduction
    2. 11.1 An Introduction to Human Resource Management
    3. 11.2 Human Resource Management and Compliance
    4. 11.3 Performance Management
    5. 11.4 Influencing Employee Performance and Motivation
    6. 11.5 Building an Organization for the Future
    7. 11.6 Talent Development and Succession Planning
    8. Key Terms
    9. Summary of Learning Outcomes
    10. Chapter Review Questions
    11. Management Skills Application Exercises
    12. Managerial Decision Exercises
    13. Critical Thinking Case
  13. 12 Diversity in Organizations
    1. Introduction
    2. 12.1 An Introduction to Workplace Diversity
    3. 12.2 Diversity and the Workforce
    4. 12.3 Diversity and Its Impact on Companies
    5. 12.4 Challenges of Diversity
    6. 12.5 Key Diversity Theories
    7. 12.6 Benefits and Challenges of Workplace Diversity
    8. 12.7 Recommendations for Managing Diversity
    9. Key Terms
    10. Summary of Learning Outcomes
    11. Chapter Review Questions
    12. Management Skills Application Exercises
    13. Managerial Decision Exercises
    14. Critical Thinking Case
  14. 13 Leadership
    1. Introduction
    2. 13.1 The Nature of Leadership
    3. 13.2 The Leadership Process
    4. 13.3 Leader Emergence
    5. 13.4 The Trait Approach to Leadership
    6. 13.5 Behavioral Approaches to Leadership
    7. 13.6 Situational (Contingency) Approaches to Leadership
    8. 13.7 Substitutes for and Neutralizers of Leadership
    9. 13.8 Transformational, Visionary, and Charismatic Leadership
    10. 13.9 Leadership Needs in the 21st Century
    11. Key Terms
    12. Summary of Learning Outcomes
    13. Chapter Review Questions
    14. Management Skills Application Exercises
    15. Managerial Decision Exercises
    16. Critical Thinking Case
  15. 14 Work Motivation for Performance
    1. Introduction
    2. 14.1 Motivation: Direction and Intensity
    3. 14.2 Content Theories of Motivation
    4. 14.3 Process Theories of Motivation
    5. 14.4 Recent Research on Motivation Theories
    6. Key Terms
    7. Summary of Learning Outcomes
    8. Chapter Review Questions
    9. Management Skills Application Exercises
    10. Managerial Decision Exercises
    11. Critical Thinking Case
  16. 15 Managing Teams
    1. Introduction
    2. 15.1 Teamwork in the Workplace
    3. 15.2 Team Development Over Time
    4. 15.3 Things to Consider When Managing Teams
    5. 15.4 Opportunities and Challenges to Team Building
    6. 15.5 Team Diversity
    7. 15.6 Multicultural Teams
    8. Key Terms
    9. Summary of Learning Outcomes
    10. Chapter Review Questions
    11. Management Skills Application Exercises
    12. Managerial Decision Exercises
    13. Critical Thinking Case
  17. 16 Managerial Communication
    1. Introduction
    2. 16.1 The Process of Managerial Communication
    3. 16.2 Types of Communications in Organizations
    4. 16.3 Factors Affecting Communications and the Roles of Managers
    5. 16.4 Managerial Communication and Corporate Reputation
    6. 16.5 The Major Channels of Management Communication Are Talking, Listening, Reading, and Writing
    7. Key Terms
    8. Summary of Learning Outcomes
    9. Chapter Review Questions
    10. Management Skills Application Exercises
    11. Managerial Decision Exercises
    12. Critical Thinking Case
  18. 17 Organizational Planning and Controlling
    1. Introduction
    2. 17.1 Is Planning Important
    3. 17.2 The Planning Process
    4. 17.3 Types of Plans
    5. 17.4 Goals or Outcome Statements
    6. 17.5 Formal Organizational Planning in Practice
    7. 17.6 Employees' Responses to Planning
    8. 17.7 Management by Objectives: A Planning and Control Technique
    9. 17.8 The Control- and Involvement-Oriented Approaches to Planning and Controlling
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Chapter Review Questions
    13. Management Skills Application Exercises
    14. Managerial Decision Exercises
    15. Critical Thinking Case
  19. 18 Management of Technology and Innovation
    1. Introduction
    2. 18.1 MTI—Its Importance Now and In the Future
    3. 18.2 Developing Technology and Innovation
    4. 18.3 External Sources of Technology and Innovation
    5. 18.4 Internal Sources of Technology and Innovation
    6. 18.5 Management Entrepreneurship Skills for Technology and Innovation
    7. 18.6 Skills Needed for MTI
    8. 18.7 Managing Now for Future Technology and Innovation
    9. Key Terms
    10. Summary of Learning Outcomes
    11. Chapter Review Questions
    12. Management Skills Application Exercises
    13. Managerial Decision Exercises
    14. Critical Thinking Case
  20. References
  21. Index
A
abundance-based change 10.3 Managing Change
Access discrimination 12.4 Challenges of Diversity
access-and-legitimacy perspective 12.6 Benefits and Challenges of Workplace Diversity
Action statements 17.1 Is Planning Important
Adhocracy Culture 4.5 Corporate Cultures
Administrative plans 17.3 Types of Plans
Age discrimination 12.4 Challenges of Diversity
Age Discrimination in Employment Act (ADEA) 12.4 Challenges of Diversity
Americans with Disabilities Act (ADA) 12.4 Challenges of Diversity
Angel investors 7.4 Start Your Own Business
appreciative conversations 10.3 Managing Change
Appreciative Inquiry (AI) model 10.3 Managing Change
C
certified public accountant 7.5 Managing a Small Business
change agents 10.3 Managing Change
Change management 10.3 Managing Change
Clan Culture 4.5 Corporate Cultures
cognitive complexity 15.6 Multicultural Teams
cognitive diversity hypothesis 12.5 Key Diversity Theories
Competing Values Framework 4.5 Corporate Cultures
complex adaptive systems (CAS) 10.3 Managing Change
complex-stable environment 4.2 External Environments and Industries
complex-unstable environment 4.2 External Environments and Industries
content motivation theories 14.1 Motivation: Direction and Intensity
Contingency plans 17.3 Types of Plans
conventional mindset 10.3 Managing Change
covert discrimination 12.4 Challenges of Diversity
E
effort-performance expectancy 14.3 Process Theories of Motivation
Emergent leaders 13.3 Leader Emergence
emergent or bottom-up approach 10.3 Managing Change
Emerging market multinationals 6.1 Importance of International Management
employer-employee relationship 11.2 Human Resource Management and Compliance
entrepreneurs 7.1 Entrepreneurship
entrepreneurship 10.2 Organizational Change
Equal Employment Opportunity Commission 12.4 Challenges of Diversity
Equal Pay Act of 1963 12.4 Challenges of Diversity
Evidence-based decision-making 2.5 Improving the Quality of Decision-Making
explicit knowledge 18.6 Skills Needed for MTI
I
Incremental change 10.2 Organizational Change
Individual-level change 10.2 Organizational Change
Industrial Revolution 3.3 The Industrial Revolution
informal leader 13.3 Leader Emergence
Informational roles. 1.2 The Roles Managers Play
integration-and-learning perspective 12.6 Benefits and Challenges of Workplace Diversity
internal dimensions of an organization 4.5 Corporate Cultures
internal dimensions of organization 4.5 Corporate Cultures
internal environment 8.5 The Internal Environment
International franchising 6.7 The Necessity of Global Markets
International strategic alliances 6.7 The Necessity of Global Markets
Interpersonal roles. 1.2 The Roles Managers Play
intrapreneurs 7.1 Entrepreneurship
invisible social identities 12.1 An Introduction to Workplace Diversity
Italian Renaissance 3.2 The Italian Renaissance
M
Managerial intervention 15.6 Multicultural Teams
Manifest needs theory 14.2 Content Theories of Motivation
Market Culture 4.5 Corporate Cultures
Mary Parker Follett 3.6 Human Relations Movement
mechanistic bureaucratic structure 10.1 Organizational Structures and Design
Mechanistic organizational structures 4.3 Organizational Designs and Structures
mission statement 9.2 Firm Vision and Mission
model minority myth 12.2 Diversity and the Workforce
N
National Federation of Independent Businesses 7.6 The Large Impact of Small Business
National origin discrimination 12.4 Challenges of Diversity
Natural disaster and human induced environmental problems 4.1 The Organization's External Environment
need for achievement (nAch) 14.2 Content Theories of Motivation
need for affiliation (nAff) 14.2 Content Theories of Motivation
need for power (nPow) 14.2 Content Theories of Motivation
negative reinforcement 14.3 Process Theories of Motivation
Networked team structures 4.3 Organizational Designs and Structures
North American Industry Classification System 7.3 Small Business
P
Participatory management 10.3 Managing Change
pay-for-performance 11.3 Performance Management
Performance management 11.3 Performance Management
performance-outcome expectancy 14.3 Process Theories of Motivation
positive or appreciative mindset 10.3 Managing Change
positive reinforcement 14.3 Process Theories of Motivation
postarrival cross-cultural training 6.5 Cross-Cultural Assignments
predeparture cross-cultural training 6.5 Cross-Cultural Assignments
Pregnancy discrimination 12.4 Challenges of Diversity
Pregnancy Discrimination Act (PDA) 12.4 Challenges of Diversity
Primary activities 8.5 The Internal Environment
Process motivation theories 14.1 Motivation: Direction and Intensity
S
Salesforce.com 7.1 Entrepreneurship
schedules of reinforcement 14.3 Process Theories of Motivation
scope of change 10.2 Organizational Change
Self-determination theory (SDT) 14.2 Content Theories of Motivation
Sex-based discrimination 12.4 Challenges of Diversity
similarity-attraction paradigm 12.5 Key Diversity Theories
simple-stable environment 4.2 External Environments and Industries
simple-unstable environment 4.2 External Environments and Industries
Single-use plans 17.3 Types of Plans
small business 7.1 Entrepreneurship
Small Business Administration 7.1 Entrepreneurship, 7.3 Small Business
Small Business Administration (SBA) 7.7 The Small Business Administration
Small Business Association 7.5 Managing a Small Business
Small Business Investment Companies (SBICs) 7.7 The Small Business Administration
social identity theory 12.5 Key Diversity Theories
Society of Human Resource Management (SHRM) 11.2 Human Resource Management and Compliance
Sociocultural environmental forces 4.1 The Organization's External Environment
Standing plans 17.3 Types of Plans
StartupNation 7.1 Entrepreneurship
strategic change 10.2 Organizational Change
Strategic human resources management (SHRM) 12.3 Diversity and Its Impact on Companies
strategic management process 9.1 Strategic Management
Strategic plans 17.3 Types of Plans
strategic positioning 8.7 Strategic Positioning
structural change 10.2 Organizational Change
structural intervention 15.6 Multicultural Teams
Support activities 8.5 The Internal Environment
suppression of dissent 2.6 Group Decision-Making
Z
zone of indifference 3.6 Human Relations Movement
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