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Introduction to Business

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Introduction to BusinessIndex
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Table of contents
  1. Preface
  2. 1 Understanding Economic Systems and Business
    1. Introduction
    2. 1.1 The Nature of Business
    3. 1.2 Understanding the Business Environment
    4. 1.3 How Business and Economics Work
    5. 1.4 Macroeconomics: The Big Picture
    6. 1.5 Achieving Macroeconomic Goals
    7. 1.6 Microeconomics: Zeroing in on Businesses and Consumers
    8. 1.7 Competing in a Free Market
    9. 1.8 Trends in the Business Environment and Competition
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  3. 2 Making Ethical Decisions and Managing a Socially Responsible Business
    1. Introduction
    2. 2.1 Understanding Business Ethics
    3. 2.2 How Organizations Influence Ethical Conduct
    4. 2.3 Managing a Socially Responsible Business
    5. 2.4 Responsibilities to Stakeholders
    6. 2.5 Trends in Ethics and Corporate Social Responsibility
    7. Key Terms
    8. Summary of Learning Outcomes
    9. Preparing for Tomorrow's Workplace Skills
    10. Ethics Activity
    11. Working the Net
    12. Critical Thinking Case
    13. Hot Links Address Book
  4. 3 Competing in the Global Marketplace
    1. Introduction
    2. 3.1 Global Trade in the United States
    3. 3.2 Why Nations Trade
    4. 3.3 Barriers to Trade
    5. 3.4 Fostering Global Trade
    6. 3.5 International Economic Communities
    7. 3.6 Participating in the Global Marketplace
    8. 3.7 Threats and Opportunities in the Global Marketplace
    9. 3.8 The Impact of Multinational Corporations
    10. 3.9 Trends in Global Competition
    11. Key Terms
    12. Summary of Learning Outcomes
    13. Preparing for Tomorrow's Workplace Skills
    14. Ethics Activity
    15. Working the Net
    16. Critical Thinking Case
    17. Hot Links Address Book
  5. 4 Forms of Business Ownership
    1. Introduction
    2. 4.1 Going It Alone: Sole Proprietorships
    3. 4.2 Partnerships: Sharing the Load
    4. 4.3 Corporations: Limiting Your Liability
    5. 4.4 Specialized Forms of Business Organization
    6. 4.5 Franchising: A Popular Trend
    7. 4.6 Mergers and Acquisitions
    8. 4.7 Trends in Business Ownership
    9. Key Terms
    10. Summary of Learning Outcomes
    11. Preparing for Tomorrow's Workplace Skills
    12. Ethics Activity
    13. Working the Net
    14. Critical Thinking Case
    15. Hot Links Address Book
  6. 5 Entrepreneurship: Starting and Managing Your Own Business
    1. Introduction
    2. 5.1 Entrepreneurship Today
    3. 5.2 Characteristics of Successful Entrepreneurs
    4. 5.3 Small Business: Driving America's Growth
    5. 5.4 Ready, Set, Start Your Own Business
    6. 5.5 Managing a Small Business
    7. 5.6 Small Business, Large Impact
    8. 5.7 The Small Business Administration
    9. 5.8 Trends in Entrepreneurship and Small-Business Ownership
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  7. 6 Management and Leadership in Today's Organizations
    1. Introduction
    2. 6.1 The Role of Management
    3. 6.2 Planning
    4. 6.3 Organizing
    5. 6.4 Leading, Guiding, and Motivating Others
    6. 6.5 Controlling
    7. 6.6 Managerial Roles
    8. 6.7 Managerial Skills
    9. 6.8 Trends in Management and Leadership
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  8. 7 Designing Organizational Structures
    1. Introduction
    2. 7.1 Building Organizational Structures
    3. 7.2 Contemporary Structures
    4. 7.3 Using Teams to Enhance Motivation and Performance
    5. 7.4 Authority—Establishing Organizational Relationships
    6. 7.5 Degree of Centralization
    7. 7.6 Organizational Design Considerations
    8. 7.7 The Informal Organization
    9. 7.8 Trends in Organizational Structure
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  9. 8 Managing Human Resources and Labor Relations
    1. Introduction
    2. 8.1 Achieving High Performance through Human Resources Management
    3. 8.2 Employee Recruitment
    4. 8.3 Employee Selection
    5. 8.4 Employee Training and Development
    6. 8.5 Performance Planning and Evaluation
    7. 8.6 Employee Compensation and Benefits
    8. 8.7 The Labor Relations Process
    9. 8.8 Managing Grievances and Conflicts
    10. 8.9 Legal Environment of Human Resources and Labor Relations
    11. 8.10 Trends in Human Resource Management and Labor Relations
    12. Key Terms
    13. Summary of Learning Outcomes
    14. Preparing for Tomorrow's Workplace Skills
    15. Ethics Activity
    16. Working the Net
    17. Critical Thinking Case
    18. Hot Links Address Book
  10. 9 Motivating Employees
    1. Introduction
    2. 9.1 Early Theories of Motivation
    3. 9.2 The Hawthorne Studies
    4. 9.3 Maslow's Hierarchy of Needs
    5. 9.4 McGregor's Theories X and Y
    6. 9.5 Herzberg's Motivator-Hygiene Theory
    7. 9.6 Contemporary Views on Motivation
    8. 9.7 From Motivation Theory to Application
    9. 9.8 Trends in Employee Motivation
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  11. 10 Achieving World-Class Operations Management
    1. Introduction
    2. 10.1 Production and Operations Management—An Overview
    3. 10.2 The Production Process: How Do We Make It?
    4. 10.3 Location, Location, Location: Where Do We Make It?
    5. 10.4 Pulling It Together: Resource Planning
    6. 10.5 Production and Operations Control
    7. 10.6 Looking for a Better Way: Improving Production and Operations
    8. 10.7 Transforming the Factory Floor with Technology
    9. 10.8 Trends in Production and Operations Management
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  12. 11 Creating Products and Pricing Strategies to Meet Customers' Needs
    1. Introduction
    2. 11.1 The Marketing Concept
    3. 11.2 Creating a Marketing Strategy
    4. 11.3 Developing a Marketing Mix
    5. 11.4 Buyer Behavior
    6. 11.5 Market Segmentation
    7. 11.6 What Is a Product?
    8. 11.7 Creating Products That Deliver Value
    9. 11.8 The Product Life Cycle
    10. 11.9 Pricing Strategies and Future Trends
    11. 11.10 Trends in Developing Products and Pricing
    12. Key Terms
    13. Summary of Learning Outcomes
    14. Preparing for Tomorrow's Workplace Skills
    15. Ethics Activity
    16. Working the Net
    17. Critical Thinking Case
    18. Hot Links Address Book
  13. 12 Distributing and Promoting Products and Services
    1. Introduction
    2. 12.1 The Nature and Functions of Distribution (Place)
    3. 12.2 Wholesaling
    4. 12.3 The Competitive World of Retailing
    5. 12.4 Using Supply Chain Management to Increase Efficiency and Customer Satisfaction
    6. 12.5 Promotion Strategy
    7. 12.6 The Huge Impact of Advertising
    8. 12.7 The Importance of Personal Selling
    9. 12.8 Sales Promotion
    10. 12.9 Public Relations Helps Build Goodwill
    11. 12.10 Trends in Social Media
    12. 12.11 Trends in E-Commerce
    13. Key Terms
    14. Summary of Learning Outcomes
    15. Preparing for Tomorrow's Workplace Skills
    16. Ethics Activity
    17. Working the Net
    18. Critical Thinking Case
    19. Hot Links Address Book
  14. 13 Using Technology to Manage Information
    1. Introduction
    2. 13.1 Transforming Businesses through Information
    3. 13.2 Linking Up: Computer Networks
    4. 13.3 Management Information Systems
    5. 13.4 Technology Management and Planning
    6. 13.5 Protecting Computers and Information
    7. 13.6 Trends in Information Technology
    8. Key Terms
    9. Summary of Learning Outcomes
    10. Preparing for Tomorrow's Workplace Skills
    11. Ethics Activity
    12. Working the Net
    13. Critical Thinking Case
    14. Hot Links Address Book
  15. 14 Using Financial Information and Accounting
    1. Introduction
    2. 14.1 Accounting: More than Numbers
    3. 14.2 The Accounting Profession
    4. 14.3 Basic Accounting Procedures
    5. 14.4 The Balance Sheet
    6. 14.5 The Income Statement
    7. 14.6 The Statement of Cash Flows
    8. 14.7 Analyzing Financial Statements
    9. 14.8 Trends in Accounting
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  16. 15 Understanding Money and Financial Institutions
    1. Introduction
    2. 15.1 Show Me the Money
    3. 15.2 The Federal Reserve System
    4. 15.3 U.S. Financial Institutions
    5. 15.4 Insuring Bank Deposits
    6. 15.5 International Banking
    7. 15.6 Trends in Financial Institutions
    8. Key Terms
    9. Summary of Learning Outcomes
    10. Preparing for Tomorrow's Workplace Skills
    11. Ethics Activity
    12. Working the Net
    13. Critical Thinking Case
    14. Hot Links Address Book
  17. 16 Understanding Financial Management and Securities Markets
    1. Introduction
    2. 16.1 The Role of Finance and the Financial Manager
    3. 16.2 How Organizations Use Funds
    4. 16.3 Obtaining Short-Term Financing
    5. 16.4 Raising Long-Term Financing
    6. 16.5 Equity Financing
    7. 16.6 Securities Markets
    8. 16.7 Buying and Selling at Securities Exchanges
    9. 16.8 Trends in Financial Management and Securities Markets
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  18. 17 Your Career in Business
    1. Introduction
    2. 17.1 Learn the Basics of Business
    3. 17.2 Developing Interpersonal Skills Is Key to Your Success
    4. 17.3 Make Your Future Happen: Learn to Plan
    5. 17.4 Going to College Is an Opportunity of a Lifetime—Never Drop Out
    6. 17.5 Get Your Career Off on the Right Track
    7. 17.6 Self-Test Scoring Guidelines
  19. A | Understanding the Legal and Tax Environment
  20. Index
  21. References
Symbols
1996 Telecommunications Act 1.7 Competing in a Free Market
5Ps Introduction
A
Abbott 2.4 Responsibilities to Stakeholders
Abercrombie 6.2 Planning
Absolut 3.8 The Impact of Multinational Corporations
absolute advantage 3.2 Why Nations Trade
Accenture 2.2 How Organizations Influence Ethical Conduct
account payable 16.3 Obtaining Short-Term Financing
Accounting 14.1 Accounting: More than Numbers
Accounts receivable 16.2 How Organizations Use Funds
Ace Hardware 4.4 Specialized Forms of Business Organization, 4.4 Specialized Forms of Business Organization
acid-test (quick) ratio 14.7 Analyzing Financial Statements
acquisition 4.6 Mergers and Acquisitions
Activity ratios 14.7 Analyzing Financial Statements
Acuity 2.4 Responsibilities to Stakeholders
Adelphia 14.1 Accounting: More than Numbers
administrative law Appendix A Understanding the Legal and Tax Environment
ADT 4.6 Mergers and Acquisitions
advertising 12.5 Promotion Strategy
advertising media 12.6 The Huge Impact of Advertising
Aetna 13.6 Trends in Information Technology, 13.6 Trends in Information Technology
affirmative action programs 8.9 Legal Environment of Human Resources and Labor Relations
agency shop 8.7 The Labor Relations Process
Agents 12.1 The Nature and Functions of Distribution (Place)
AICPA Auditing Standards Board 14.2 The Accounting Profession
AIG 15.2 The Federal Reserve System
Airbus 3.4 Fostering Global Trade, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning
Airbus Industries 1.7 Competing in a Free Market
Aite Group 15.6 Trends in Financial Institutions
Albertson’s 3.9 Trends in Global Competition, 3.9 Trends in Global Competition, 3.9 Trends in Global Competition
Alcoa 2.4 Responsibilities to Stakeholders, 8.8 Managing Grievances and Conflicts
Alcon Labs 8.1 Achieving High Performance through Human Resources Management
Alibaba 13.1 Transforming Businesses through Information
Alibaba.com 4.6 Mergers and Acquisitions
Allegheny Ludlum 11.7 Creating Products That Deliver Value
Alphabet 4.3 Corporations: Limiting Your Liability, 4.3 Corporations: Limiting Your Liability
Altria Group 4.6 Mergers and Acquisitions, 16.5 Equity Financing
Altria Group, Inc. 2.2 How Organizations Influence Ethical Conduct
Amazon Introduction, 1.1 The Nature of Business, 1.2 Understanding the Business Environment, 4.6 Mergers and Acquisitions, 4.6 Mergers and Acquisitions, 4.6 Mergers and Acquisitions, 5.1 Entrepreneurship Today, 5.1 Entrepreneurship Today, 6.4 Leading, Guiding, and Motivating Others, 7.8 Trends in Organizational Structure, 8.10 Trends in Human Resource Management and Labor Relations, 8.10 Trends in Human Resource Management and Labor Relations, 9.7 From Motivation Theory to Application, 11.2 Creating a Marketing Strategy, 11.10 Trends in Developing Products and Pricing, 11.10 Trends in Developing Products and Pricing, 12.11 Trends in E-Commerce, 13.2 Linking Up: Computer Networks, 13.2 Linking Up: Computer Networks, 13.6 Trends in Information Technology, 13.6 Trends in Information Technology, 16.5 Equity Financing, 16.7 Buying and Selling at Securities Exchanges
Amazon Music 11.2 Creating a Marketing Strategy
American Airlines 8.3 Employee Selection, 11.1 The Marketing Concept
American Bar Association 4.3 Corporations: Limiting Your Liability
American Building Restoration Products 3.6 Participating in the Global Marketplace
American Cancer Society 1.1 The Nature of Business, 12.10 Trends in Social Media
American Eagle 6.2 Planning
American Express 2.2 How Organizations Influence Ethical Conduct, 2.4 Responsibilities to Stakeholders, 2.4 Responsibilities to Stakeholders, 11.10 Trends in Developing Products and Pricing, 13.6 Trends in Information Technology, 13.6 Trends in Information Technology, 13.6 Trends in Information Technology
American Federation of Labor-Congress of Industrial Organization 8.7 The Labor Relations Process
American Heart Association 11.3 Developing a Marketing Mix
American Institute of CPAs 14.2 The Accounting Profession
American Leather 10.2 The Production Process: How Do We Make It?
American Red Cross 1.1 The Nature of Business, 2.4 Responsibilities to Stakeholders, 11.3 Developing a Marketing Mix
American Stock Exchange 16.6 Securities Markets, 16.7 Buying and Selling at Securities Exchanges
Americans with Disabilities Act 8.9 Legal Environment of Human Resources and Labor Relations
Angel investors 5.4 Ready, Set, Start Your Own Business
annual report 14.1 Accounting: More than Numbers
antitrust regulation Appendix A Understanding the Legal and Tax Environment
Aon Hewitt 8.10 Trends in Human Resource Management and Labor Relations
Apollo Global Management 4.6 Mergers and Acquisitions
appellate courts (courts of appeals) Appendix A Understanding the Legal and Tax Environment
Apple Introduction, 1.1 The Nature of Business, 1.2 Understanding the Business Environment, 1.7 Competing in a Free Market, 2.1 Understanding Business Ethics, 3.1 Global Trade in the United States, 3.1 Global Trade in the United States, 3.5 International Economic Communities, 3.6 Participating in the Global Marketplace, 4.3 Corporations: Limiting Your Liability, 4.3 Corporations: Limiting Your Liability, 4.3 Corporations: Limiting Your Liability, 4.3 Corporations: Limiting Your Liability, 7.3 Using Teams to Enhance Motivation and Performance, 7.3 Using Teams to Enhance Motivation and Performance, 7.3 Using Teams to Enhance Motivation and Performance, 11.2 Creating a Marketing Strategy, 11.2 Creating a Marketing Strategy, 11.2 Creating a Marketing Strategy, 11.2 Creating a Marketing Strategy, 11.2 Creating a Marketing Strategy, 11.6 What Is a Product?, 12.10 Trends in Social Media, 13.2 Linking Up: Computer Networks, 16.5 Equity Financing, 16.5 Equity Financing, 16.7 Buying and Selling at Securities Exchanges
Application service providers (ASP) 13.2 Linking Up: Computer Networks
apprenticeship 8.4 Employee Training and Development
Arbitration 8.8 Managing Grievances and Conflicts, Appendix A Understanding the Legal and Tax Environment
Arbitron 11.5 Market Segmentation
Ariel 3.8 The Impact of Multinational Corporations
Arthur Andersen 14.1 Accounting: More than Numbers
assembly process 10.2 The Production Process: How Do We Make It?
assembly-line 10.3 Location, Location, Location: Where Do We Make It?
Assets 14.3 Basic Accounting Procedures
Associa 9.7 From Motivation Theory to Application
AT&T 1.7 Competing in a Free Market, 2.2 How Organizations Influence Ethical Conduct, 3.2 Why Nations Trade, 3.5 International Economic Communities, 4.6 Mergers and Acquisitions, 4.6 Mergers and Acquisitions, 4.7 Trends in Business Ownership, 8.9 Legal Environment of Human Resources and Labor Relations, 13.2 Linking Up: Computer Networks, 16.7 Buying and Selling at Securities Exchanges
Audi 13.2 Linking Up: Computer Networks
audience selectivity 12.6 The Huge Impact of Advertising
Auditing 14.2 The Accounting Profession
Authority 7.4 Authority—Establishing Organizational Relationships
Autocratic leaders 6.4 Leading, Guiding, and Motivating Others
Autodesk 6.2 Planning, 6.2 Planning
Avon 11.1 The Marketing Concept
Axia Home Loans 9.8 Trends in Employee Motivation, 9.8 Trends in Employee Motivation
AzkoNobel NV 3.7 Threats and Opportunities in the Global Marketplace
B
B Corps 2.4 Responsibilities to Stakeholders
B Lab 2.4 Responsibilities to Stakeholders
balance of payments 3.1 Global Trade in the United States
balance of trade 3.1 Global Trade in the United States
balance sheet 14.4 The Balance Sheet
bank charter 15.3 U.S. Financial Institutions
Bank of America 8.4 Employee Training and Development
Bank of America Merrill Lynch 16.6 Securities Markets
Bank of New York 3.9 Trends in Global Competition
Bankruptcy Appendix A Understanding the Legal and Tax Environment
barriers to entry 1.7 Competing in a Free Market
BASF 3.8 The Impact of Multinational Corporations, 3.8 The Impact of Multinational Corporations
batch processing 13.3 Management Information Systems
Bayer 2.4 Responsibilities to Stakeholders
Bear Stearns 15.2 The Federal Reserve System, 15.2 The Federal Reserve System
Beecham 3.8 The Impact of Multinational Corporations
Bell Labs 11.2 Creating a Marketing Strategy, 11.2 Creating a Marketing Strategy
Ben & Jerry’s 2.2 How Organizations Influence Ethical Conduct, 2.2 How Organizations Influence Ethical Conduct, 2.4 Responsibilities to Stakeholders
Benefit segmentation 11.5 Market Segmentation
Berkshire Hathaway 4.3 Corporations: Limiting Your Liability, 4.3 Corporations: Limiting Your Liability
Best Buy 8.1 Achieving High Performance through Human Resources Management, 8.1 Achieving High Performance through Human Resources Management
Bethlehem Steel 9.1 Early Theories of Motivation
Bezos 5.1 Entrepreneurship Today, 5.1 Entrepreneurship Today, 5.1 Entrepreneurship Today, 5.1 Entrepreneurship Today, 6.4 Leading, Guiding, and Motivating Others, 6.4 Leading, Guiding, and Motivating Others
big data 11.10 Trends in Developing Products and Pricing
bill of material 10.4 Pulling It Together: Resource Planning
Bissell 3.8 The Impact of Multinational Corporations
Black & Decker 11.6 What Is a Product?
blockchain technology 10.4 Pulling It Together: Resource Planning
Bloomberg 16.5 Equity Financing
Bloomberg Businessweek 12.5 Promotion Strategy
Blue Apron 16.5 Equity Financing, 16.6 Securities Markets
Blue Diamond 4.4 Specialized Forms of Business Organization
BMW 10.3 Location, Location, Location: Where Do We Make It?, 11.2 Creating a Marketing Strategy, 13.2 Linking Up: Computer Networks
BNSF Railway 8.2 Employee Recruitment, 8.3 Employee Selection
board of directors 4.3 Corporations: Limiting Your Liability
Boeing 1.7 Competing in a Free Market, 3.4 Fostering Global Trade, 3.4 Fostering Global Trade, 3.6 Participating in the Global Marketplace, 3.9 Trends in Global Competition, 4.3 Corporations: Limiting Your Liability, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning, 8.2 Employee Recruitment, 13.6 Trends in Information Technology, 16.4 Raising Long-Term Financing, 16.4 Raising Long-Term Financing
Bolthouse Farms 2.2 How Organizations Influence Ethical Conduct
bond ratings 16.6 Securities Markets
Bonds 16.4 Raising Long-Term Financing
Bosch 3.8 The Impact of Multinational Corporations
BP 1.8 Trends in the Business Environment and Competition
brainstorming 11.7 Creating Products That Deliver Value
breach of contract Appendix A Understanding the Legal and Tax Environment
breaking bulk 12.1 The Nature and Functions of Distribution (Place)
Brexit 15.5 International Banking
Brin 1.1 The Nature of Business
Bristol Tennessee Essential Services 10.6 Looking for a Better Way: Improving Production and Operations
Bristol-Meyers Squibb 13.4 Technology Management and Planning
Bristol-Myers Squibb 13.4 Technology Management and Planning
Broadcom 13.6 Trends in Information Technology, 13.6 Trends in Information Technology
broker market 16.7 Buying and Selling at Securities Exchanges
brokers 12.1 The Nature and Functions of Distribution (Place)
Brookfield Asset Management 4.6 Mergers and Acquisitions
Brookfield Business Partners 4.6 Mergers and Acquisitions
Brown-Forman 3.8 The Impact of Multinational Corporations
Bundling 11.9 Pricing Strategies and Future Trends
Bureau of Labor Statistics 1.4 Macroeconomics: The Big Picture, 8.9 Legal Environment of Human Resources and Labor Relations, 9.8 Trends in Employee Motivation, 14.2 The Accounting Profession
business 1.1 The Nature of Business
business cycles 1.4 Macroeconomics: The Big Picture
Business law Appendix A Understanding the Legal and Tax Environment
business plan 5.4 Ready, Set, Start Your Own Business, 5.4 Ready, Set, Start Your Own Business
Business Process Management 10.8 Trends in Production and Operations Management
buy-national regulations 3.3 Barriers to Trade
Buyer behavior 11.4 Buyer Behavior
Buyer cooperatives 4.4 Specialized Forms of Business Organization
C
C corporation 4.3 Corporations: Limiting Your Liability
Cabela’s 12.3 The Competitive World of Retailing, 12.3 The Competitive World of Retailing, 12.3 The Competitive World of Retailing
Cabot Creamery Co-op 2.4 Responsibilities to Stakeholders
Cacharel 3.6 Participating in the Global Marketplace
CAD/CAM systems 10.7 Transforming the Factory Floor with Technology
Calavo 4.4 Specialized Forms of Business Organization
California Pizza Kitchen 11.5 Market Segmentation
CAMI Automotive 3.6 Participating in the Global Marketplace
Campbell Soup 11.7 Creating Products That Deliver Value
Campbell Soup Company 2.2 How Organizations Influence Ethical Conduct, 2.2 How Organizations Influence Ethical Conduct, 2.2 How Organizations Influence Ethical Conduct
Campbell’s soups 12.5 Promotion Strategy
capital 1.1 The Nature of Business
capital budgeting 16.2 How Organizations Use Funds
capital expenditures 16.2 How Organizations Use Funds
Capital products 11.6 What Is a Product?
Capitalism 1.3 How Business and Economics Work
Carbone Smolan Agency 8.2 Employee Recruitment
Cardianove 10.7 Transforming the Factory Floor with Technology, 10.7 Transforming the Factory Floor with Technology
CareerBuilder 9.8 Trends in Employee Motivation
Cargill 16.5 Equity Financing
Carnival Cruise Lines 11.3 Developing a Marketing Mix
Carrier 3.2 Why Nations Trade, 3.2 Why Nations Trade
cash flows 16.1 The Role of Finance and the Financial Manager
cash management 16.2 How Organizations Use Funds
Caterpillar 3.6 Participating in the Global Marketplace, 7.5 Degree of Centralization, 11.2 Creating a Marketing Strategy
CBS 8.10 Trends in Human Resource Management and Labor Relations, 12.6 The Huge Impact of Advertising
Cellular manufacturing 10.3 Location, Location, Location: Where Do We Make It?
Centralization 7.5 Degree of Centralization
certified management accountant (CMA) 14.2 The Accounting Profession
certified public accountant 5.5 Managing a Small Business
certified public accountant (CPA) 14.2 The Accounting Profession
chain of command 7.4 Authority—Establishing Organizational Relationships
Chamber of Commerce 12.9 Public Relations Helps Build Goodwill
Charles Schwab 16.6 Securities Markets
Cheney University 12.1 The Nature and Functions of Distribution (Place)
Chevron 1.8 Trends in the Business Environment and Competition, 16.7 Buying and Selling at Securities Exchanges
chief information officer (CIO) 13.1 Transforming Businesses through Information
Chili’s 4.5 Franchising: A Popular Trend
Choice Homes 8.6 Employee Compensation and Benefits
Chrysler 12.5 Promotion Strategy
CHS 4.4 Specialized Forms of Business Organization
circuit breakers 16.7 Buying and Selling at Securities Exchanges
circular flow 1.3 How Business and Economics Work
Cisco Systems 2.2 How Organizations Influence Ethical Conduct, 3.1 Global Trade in the United States, 3.9 Trends in Global Competition, 7.8 Trends in Organizational Structure, 8.2 Employee Recruitment
Citibank 15.5 International Banking
Citicorp 11.10 Trends in Developing Products and Pricing
Citigroup 3.9 Trends in Global Competition, 16.6 Securities Markets
Civil Rights Act 8.9 Legal Environment of Human Resources and Labor Relations
Clairol 6.4 Leading, Guiding, and Motivating Others
Clinique 11.3 Developing a Marketing Mix
cloud computing 13.6 Trends in Information Technology
CNN 1.4 Macroeconomics: The Big Picture
Coca-Cola 3.5 International Economic Communities, 3.7 Threats and Opportunities in the Global Marketplace, 3.8 The Impact of Multinational Corporations, 12.8 Sales Promotion, 16.7 Buying and Selling at Securities Exchanges
code of ethics 2.2 How Organizations Influence Ethical Conduct
Coercive power 6.4 Leading, Guiding, and Motivating Others
Coke 3.5 International Economic Communities, 11.5 Market Segmentation
collective bargaining 8.7 The Labor Relations Process
Comcast 16.5 Equity Financing, 16.7 Buying and Selling at Securities Exchanges
Comet Skateboards 2.4 Responsibilities to Stakeholders
commercial bank 15.3 U.S. Financial Institutions
Commercial paper 16.2 How Organizations Use Funds
committee structure 7.2 Contemporary Structures
Common law Appendix A Understanding the Legal and Tax Environment
Common stock 16.5 Equity Financing
communism 1.3 How Business and Economics Work
competitive advantage 8.10 Trends in Human Resource Management and Labor Relations, 11.2 Creating a Marketing Strategy
computer network 13.2 Linking Up: Computer Networks
computer virus 13.5 Protecting Computers and Information
computer-aided design (CAD) 10.7 Transforming the Factory Floor with Technology
Computer-aided manufacturing (CAM) 10.7 Transforming the Factory Floor with Technology
Computer-integrated manufacturing (CIM) 10.7 Transforming the Factory Floor with Technology
Conceptual skills 6.7 Managerial Skills
conciliation 8.9 Legal Environment of Human Resources and Labor Relations
conglomerate merger 4.6 Mergers and Acquisitions
Congressional Research Service Report 4.7 Trends in Business Ownership
Consensual leaders 6.4 Leading, Guiding, and Motivating Others
Consultative leaders 6.4 Leading, Guiding, and Motivating Others
consumer price index (CPI) 1.4 Macroeconomics: The Big Picture
Consumerism Appendix A Understanding the Legal and Tax Environment
contingency plans 6.2 Planning
contingent worker 8.1 Achieving High Performance through Human Resources Management
continuous improvement 10.6 Looking for a Better Way: Improving Production and Operations
continuous process 10.2 The Production Process: How Do We Make It?
contract Appendix A Understanding the Legal and Tax Environment
contract manufacturing 3.6 Participating in the Global Marketplace
contractionary policy 1.5 Achieving Macroeconomic Goals
controlling 6.5 Controlling
Convenience products 11.6 What Is a Product?
cooperative 4.4 Specialized Forms of Business Organization
copyright Appendix A Understanding the Legal and Tax Environment
Corning 16.1 The Role of Finance and the Financial Manager, 16.1 The Role of Finance and the Financial Manager, 16.1 The Role of Finance and the Financial Manager
corporate culture 6.4 Leading, Guiding, and Motivating Others
Corporate philanthropy 2.4 Responsibilities to Stakeholders
corporate social responsibility (CSR) 2.3 Managing a Socially Responsible Business
corporation 4.3 Corporations: Limiting Your Liability
cost competitive advantage 11.2 Creating a Marketing Strategy
cost per thousand (CPM) 12.6 The Huge Impact of Advertising
Cost-push inflation 1.4 Macroeconomics: The Big Picture
Costco 2.2 How Organizations Influence Ethical Conduct, 2.4 Responsibilities to Stakeholders, 8.1 Achieving High Performance through Human Resources Management, 11.10 Trends in Developing Products and Pricing, 16.5 Equity Financing, 16.7 Buying and Selling at Securities Exchanges
Costs 1.1 The Nature of Business
Coty 11.3 Developing a Marketing Mix
countertrade 3.6 Participating in the Global Marketplace
Cover Girl 11.3 Developing a Marketing Mix
CPA 5.5 Managing a Small Business
credit union 15.3 U.S. Financial Institutions
Crest 11.5 Market Segmentation, 11.5 Market Segmentation
critical path 10.5 Production and Operations Control
critical path method (CPM) 10.5 Production and Operations Control
cross-functional team 7.3 Using Teams to Enhance Motivation and Performance
crowding out 1.5 Achieving Macroeconomic Goals
CT Corporation 4.7 Trends in Business Ownership
Culture 11.4 Buyer Behavior
Currency 15.1 Show Me the Money
Current assets 14.4 The Balance Sheet
Current liabilities 14.4 The Balance Sheet
current ratio 14.7 Analyzing Financial Statements
Customer departmentalization 7.1 Building Organizational Structures
Customer satisfaction 11.1 The Marketing Concept
Customer value 11.1 The Marketing Concept
Customization 10.2 The Production Process: How Do We Make It?
Cyclical unemployment 1.4 Macroeconomics: The Big Picture
Cypress 8.10 Trends in Human Resource Management and Labor Relations, 8.10 Trends in Human Resource Management and Labor Relations
D
DaimlerChrysler 13.2 Linking Up: Computer Networks
data marts 13.3 Management Information Systems
data mining 13.5 Protecting Computers and Information
data warehouse 13.3 Management Information Systems
database 13.1 Transforming Businesses through Information
dealer markets 16.7 Buying and Selling at Securities Exchanges
DeBeers Consolidated Mines Ltd. 1.7 Competing in a Free Market
debt 5.4 Ready, Set, Start Your Own Business
Debt ratios 14.7 Analyzing Financial Statements
debt-to-equity ratio 14.7 Analyzing Financial Statements
Decentralization 7.5 Degree of Centralization
decision support system (DSS) 13.3 Management Information Systems
decisional role 6.6 Managerial Roles
Deepwater Horizon 1.2 Understanding the Business Environment
delegation of authority 7.4 Authority—Establishing Organizational Relationships
Dell 2.4 Responsibilities to Stakeholders, 3.2 Why Nations Trade, 3.5 International Economic Communities, 10.8 Trends in Production and Operations Management, 10.8 Trends in Production and Operations Management, 10.8 Trends in Production and Operations Management, 10.8 Trends in Production and Operations Management, 12.4 Using Supply Chain Management to Increase Efficiency and Customer Satisfaction, 12.4 Using Supply Chain Management to Increase Efficiency and Customer Satisfaction, 12.4 Using Supply Chain Management to Increase Efficiency and Customer Satisfaction, 12.4 Using Supply Chain Management to Increase Efficiency and Customer Satisfaction, 13.6 Trends in Information Technology
Deloitte 2.3 Managing a Socially Responsible Business, 7.8 Trends in Organizational Structure, 8.2 Employee Recruitment, 14.2 The Accounting Profession
Delphi 3.5 International Economic Communities, 3.5 International Economic Communities
Delta 6.1 The Role of Management
Demand 1.6 Microeconomics: Zeroing in on Businesses and Consumers
demand curve 1.6 Microeconomics: Zeroing in on Businesses and Consumers
Demand deposits 15.1 Show Me the Money
Demand-pull inflation 1.4 Macroeconomics: The Big Picture
Deming 10.6 Looking for a Better Way: Improving Production and Operations, 10.6 Looking for a Better Way: Improving Production and Operations
Democratic leaders 6.4 Leading, Guiding, and Motivating Others
Demographic segmentation 11.5 Market Segmentation
Demography 1.2 Understanding the Business Environment
deontology 2.1 Understanding Business Ethics
Department of Commerce 5.5 Managing a Small Business
Department of Labor 1.4 Macroeconomics: The Big Picture, 1.4 Macroeconomics: The Big Picture, 5.8 Trends in Entrepreneurship and Small-Business Ownership, 8.9 Legal Environment of Human Resources and Labor Relations
departmentalization 7.1 Building Organizational Structures
Depreciation 14.4 The Balance Sheet
deregulation Appendix A Understanding the Legal and Tax Environment
devaluation 3.1 Global Trade in the United States
differential competitive advantage 11.2 Creating a Marketing Strategy
direct foreign investment 3.6 Participating in the Global Marketplace
discount rate 15.2 The Federal Reserve System
Disney 2.4 Responsibilities to Stakeholders, 7.1 Building Organizational Structures, 8.3 Employee Selection, 11.1 The Marketing Concept, 11.1 The Marketing Concept, 12.10 Trends in Social Media
Disneyland 4.7 Trends in Business Ownership
Distribution 12.1 The Nature and Functions of Distribution (Place)
distribution channel 12.1 The Nature and Functions of Distribution (Place)
Dividends 16.5 Equity Financing
division of labor 7.1 Building Organizational Structures
Dodd-Frank Wall Street Reform and Consumer Protection Act 15.2 The Federal Reserve System
Dollar Tree 12.3 The Competitive World of Retailing
Domino's Introduction, Introduction, Introduction, Introduction
Domino’s Introduction, Introduction, Introduction, Introduction, Introduction, Introduction, Introduction, 12.5 Promotion Strategy, 12.5 Promotion Strategy
double-entry bookkeeping 14.3 Basic Accounting Procedures
Dow 11.7 Creating Products That Deliver Value
Dow Chemical 3.8 The Impact of Multinational Corporations, 8.4 Employee Training and Development, 8.4 Employee Training and Development, 8.4 Employee Training and Development
Dropbox 12.8 Sales Promotion
Drucker 2.3 Managing a Socially Responsible Business
Dumping 3.4 Fostering Global Trade
Dunkin’ Donuts 4.5 Franchising: A Popular Trend
DuPont 8.9 Legal Environment of Human Resources and Labor Relations
dynamic pricing 11.9 Pricing Strategies and Future Trends
Dyson 3.8 The Impact of Multinational Corporations
E
E-commerce 12.11 Trends in E-Commerce
E-procurement 10.4 Pulling It Together: Resource Planning
E*Trade 16.6 Securities Markets
Eagle Global Logistics 5.2 Characteristics of Successful Entrepreneurs
Earnings per share (EPS) 14.7 Analyzing Financial Statements
eBay 6.4 Leading, Guiding, and Motivating Others, 6.4 Leading, Guiding, and Motivating Others, 11.10 Trends in Developing Products and Pricing
Ecolab 2.2 How Organizations Influence Ethical Conduct
economic growth 1.4 Macroeconomics: The Big Picture
economic system 1.3 How Business and Economics Work
Economics 1.3 How Business and Economics Work
Edward Jones 2.4 Responsibilities to Stakeholders
effectiveness 6.1 The Role of Management
Efficiency 6.1 The Role of Management
electronic communications networks (ECNs) 16.7 Buying and Selling at Securities Exchanges
electronic data interchange (EDI) 10.4 Pulling It Together: Resource Planning
embargo 3.3 Barriers to Trade
Empowerment 6.4 Leading, Guiding, and Motivating Others
Enron 13.6 Trends in Information Technology, 14.1 Accounting: More than Numbers, 14.1 Accounting: More than Numbers, 14.1 Accounting: More than Numbers
enterprise portal 13.2 Linking Up: Computer Networks
Enterprise Rent-A-Car 11.1 The Marketing Concept
enterprise resource planning (ERP) 10.4 Pulling It Together: Resource Planning
Entrepreneur 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 4.7 Trends in Business Ownership
Entrepreneur’s 4.5 Franchising: A Popular Trend
Entrepreneurs 1.1 The Nature of Business, 5.1 Entrepreneurship Today
environmental scanning 11.2 Creating a Marketing Strategy
Equal Employment Opportunity Commission 8.9 Legal Environment of Human Resources and Labor Relations
Equal Pay Act 8.9 Legal Environment of Human Resources and Labor Relations
equilibrium 1.6 Microeconomics: Zeroing in on Businesses and Consumers
equity 5.4 Ready, Set, Start Your Own Business
equity theory 9.6 Contemporary Views on Motivation
Ernst & Young 14.2 The Accounting Profession
Estée Lauder 11.3 Developing a Marketing Mix
Ethan Allen 7.1 Building Organizational Structures, 12.1 The Nature and Functions of Distribution (Place)
ethical issue 2.1 Understanding Business Ethics
Ethics 2.1 Understanding Business Ethics
Ethics Resource Center 2.2 How Organizations Influence Ethical Conduct
Etsy 2.4 Responsibilities to Stakeholders
European integration 3.5 International Economic Communities
European Union 15.5 International Banking
European Union (EU) 3.5 International Economic Communities
exchange 11.1 The Marketing Concept
Exchange controls 3.3 Barriers to Trade
exchange-traded fund (ETF) 16.6 Securities Markets
Excise taxes Appendix A Understanding the Legal and Tax Environment
executive information system (EIS) 13.3 Management Information Systems
expansionary policy 1.5 Achieving Macroeconomic Goals
expectancy theory 9.6 Contemporary Views on Motivation
Expense items 11.6 What Is a Product?
experiment 11.5 Market Segmentation
Expert power 6.4 Leading, Guiding, and Motivating Others
expert system 13.3 Management Information Systems
Export Assistance Centers 3.6 Participating in the Global Marketplace
Export Working Capital Program 3.6 Participating in the Global Marketplace
exporting 3.6 Participating in the Global Marketplace
Exports 3.1 Global Trade in the United States
Exxon 3.8 The Impact of Multinational Corporations
Exxon Mobil 3.1 Global Trade in the United States
ExxonMobil 1.8 Trends in the Business Environment and Competition, 3.6 Participating in the Global Marketplace, 7.5 Degree of Centralization, 16.5 Equity Financing
EY 1.8 Trends in the Business Environment and Competition, 1.8 Trends in the Business Environment and Competition, 1.8 Trends in the Business Environment and Competition, 1.8 Trends in the Business Environment and Competition, 1.8 Trends in the Business Environment and Competition, 1.8 Trends in the Business Environment and Competition, 1.8 Trends in the Business Environment and Competition, 1.8 Trends in the Business Environment and Competition, 1.8 Trends in the Business Environment and Competition, 14.2 The Accounting Profession
F
Facebook 1.1 The Nature of Business, 1.2 Understanding the Business Environment, 2.2 How Organizations Influence Ethical Conduct, 11.3 Developing a Marketing Mix, 11.7 Creating Products That Deliver Value
factoring 16.3 Obtaining Short-Term Financing
factors of production 1.1 The Nature of Business
Fair Labor Standards Act 8.9 Legal Environment of Human Resources and Labor Relations, 8.9 Legal Environment of Human Resources and Labor Relations
Family and Medical Leave Act 8.9 Legal Environment of Human Resources and Labor Relations
FedBid 10.4 Pulling It Together: Resource Planning
federal budget deficit 1.5 Achieving Macroeconomic Goals
Federal Computer Fraud and Abuse Act 13.6 Trends in Information Technology
Federal Deposit Insurance Corporation (FDIC) 15.4 Insuring Bank Deposits
Federal Express 11.2 Creating a Marketing Strategy
Federal Mediation and Conciliation Service 8.9 Legal Environment of Human Resources and Labor Relations
Federal Open Market Committee 15.2 The Federal Reserve System
Federal Reserve 15.1 Show Me the Money
Federal Reserve Board 1.3 How Business and Economics Work, 15.1 Show Me the Money
Federal Reserve System 15.2 The Federal Reserve System
Federal Reserve System (the Fed) 1.5 Achieving Macroeconomic Goals
Federal Trade Commission 4.5 Franchising: A Popular Trend
federation 8.7 The Labor Relations Process
FedEx 4.5 Franchising: A Popular Trend, 8.4 Employee Training and Development, 9.6 Contemporary Views on Motivation, 13.2 Linking Up: Computer Networks
Fidelity 16.6 Securities Markets
Fidelity Investments 8.10 Trends in Human Resource Management and Labor Relations, 12.5 Promotion Strategy
Financial accounting 14.1 Accounting: More than Numbers
Financial Accounting Standards Board (FASB) 14.1 Accounting: More than Numbers
financial intermediation, 15.3 U.S. Financial Institutions
Financial management 16.1 The Role of Finance and the Financial Manager
financial risk 16.4 Raising Long-Term Financing
fiscal policy 1.5 Achieving Macroeconomic Goals
Fischer 1.1 The Nature of Business, 1.1 The Nature of Business, 1.1 The Nature of Business
Fishpeople Seafood 2.4 Responsibilities to Stakeholders, 2.4 Responsibilities to Stakeholders
Five Ps 11.2 Creating a Marketing Strategy
Fixed assets 14.4 The Balance Sheet
fixed-position layout 10.3 Location, Location, Location: Where Do We Make It?
flexible manufacturing system (FMS) 10.7 Transforming the Factory Floor with Technology
floating exchange rates 3.1 Global Trade in the United States
focus group 11.7 Creating Products That Deliver Value
Food and Drug Administration 1.2 Understanding the Business Environment, 1.2 Understanding the Business Environment, 8.1 Achieving High Performance through Human Resources Management
Forbes 1.1 The Nature of Business, 4.3 Corporations: Limiting Your Liability, 4.7 Trends in Business Ownership, 12.6 The Huge Impact of Advertising
Ford 1.1 The Nature of Business, 3.1 Global Trade in the United States, 3.5 International Economic Communities, 7.5 Degree of Centralization, 7.5 Degree of Centralization, 10.2 The Production Process: How Do We Make It?, 10.2 The Production Process: How Do We Make It?, 11.5 Market Segmentation, 11.5 Market Segmentation, 11.10 Trends in Developing Products and Pricing, 12.8 Sales Promotion, 16.7 Buying and Selling at Securities Exchanges
Ford Motor Company 1.4 Macroeconomics: The Big Picture, 8.9 Legal Environment of Human Resources and Labor Relations
formal organization 7.7 The Informal Organization
Fortune 4.3 Corporations: Limiting Your Liability, 9.3 Maslow's Hierarchy of Needs, 14.1 Accounting: More than Numbers
Fortune 500 4.4 Specialized Forms of Business Organization
Fortune’ 9.3 Maslow's Hierarchy of Needs
franchise agreement 4.5 Franchising: A Popular Trend
Franchise Business Review 4.5 Franchising: A Popular Trend
Franchise Gator 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend
franchisee 4.5 Franchising: A Popular Trend
Franchising 4.5 Franchising: A Popular Trend
Franchising World 4.5 Franchising: A Popular Trend
franchisor 4.5 Franchising: A Popular Trend
Free trade 3.2 Why Nations Trade
free-rein 6.4 Leading, Guiding, and Motivating Others
free-trade zone 3.5 International Economic Communities
Frequency 12.6 The Huge Impact of Advertising
Frictional unemployment 1.4 Macroeconomics: The Big Picture
Friedman 13.1 Transforming Businesses through Information
Fruit of the Loom 3.6 Participating in the Global Marketplace
full employment 1.4 Macroeconomics: The Big Picture
Functional departmentalization 7.1 Building Organizational Structures
Futures contracts 16.6 Securities Markets
G
G20 3.2 Why Nations Trade
Gaggenau 3.8 The Impact of Multinational Corporations
Gallo 11.9 Pricing Strategies and Future Trends
Gantt charts 10.5 Production and Operations Control
Gap 6.2 Planning, 12.3 The Competitive World of Retailing
Gap, Inc. 2.5 Trends in Ethics and Corporate Social Responsibility
Garden Fresh Gourmet 2.2 How Organizations Influence Ethical Conduct
Gartner 6.8 Trends in Management and Leadership
Gates 1.1 The Nature of Business, 3.9 Trends in Global Competition, 5.1 Entrepreneurship Today
Gazprom Neft 7.1 Building Organizational Structures
Geeks on Call 4.5 Franchising: A Popular Trend
Geeks On Call 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend
Genencor 9.4 McGregor's Theories X and Y, 9.4 McGregor's Theories X and Y
Genentech 2.4 Responsibilities to Stakeholders, 2.4 Responsibilities to Stakeholders
General Electric 1.2 Understanding the Business Environment, 3.1 Global Trade in the United States, 3.5 International Economic Communities, 3.6 Participating in the Global Marketplace, 4.3 Corporations: Limiting Your Liability, 6.4 Leading, Guiding, and Motivating Others, 7.5 Degree of Centralization, 10.6 Looking for a Better Way: Improving Production and Operations, 12.8 Sales Promotion
General Foods 4.6 Mergers and Acquisitions
General Mills 12.8 Sales Promotion
General Motors 1.3 How Business and Economics Work, 1.3 How Business and Economics Work, 3.1 Global Trade in the United States, 3.5 International Economic Communities, 3.6 Participating in the Global Marketplace, 3.6 Participating in the Global Marketplace, 3.6 Participating in the Global Marketplace, 3.6 Participating in the Global Marketplace, 3.6 Participating in the Global Marketplace, 3.9 Trends in Global Competition, 8.7 The Labor Relations Process, 8.8 Managing Grievances and Conflicts, 8.8 Managing Grievances and Conflicts, 10.4 Pulling It Together: Resource Planning, 10.7 Transforming the Factory Floor with Technology, 11.6 What Is a Product?, 12.6 The Huge Impact of Advertising, 12.10 Trends in Social Media
general partners 4.2 Partnerships: Sharing the Load
general partnership 4.2 Partnerships: Sharing the Load
General Services Administration 10.4 Pulling It Together: Resource Planning
generally accepted accounting principles (GAAP) 14.1 Accounting: More than Numbers
Geographic departmentalization 7.1 Building Organizational Structures
Geographic segmentation 11.5 Market Segmentation
Gillette 3.8 The Impact of Multinational Corporations, 6.4 Leading, Guiding, and Motivating Others
Glassdoor 8.2 Employee Recruitment, 8.6 Employee Compensation and Benefits
global management skills 6.8 Trends in Management and Leadership
global vision 3.1 Global Trade in the United States
Goal-setting theory 9.6 Contemporary Views on Motivation
Goldman Sachs 16.6 Securities Markets
Goods 1.1 The Nature of Business
Google Introduction, 1.1 The Nature of Business, 1.2 Understanding the Business Environment, 1.7 Competing in a Free Market, 2.4 Responsibilities to Stakeholders, 3.5 International Economic Communities, 3.9 Trends in Global Competition, 4.3 Corporations: Limiting Your Liability, 4.6 Mergers and Acquisitions, 4.6 Mergers and Acquisitions, 6.4 Leading, Guiding, and Motivating Others, 6.4 Leading, Guiding, and Motivating Others, 6.4 Leading, Guiding, and Motivating Others, 6.4 Leading, Guiding, and Motivating Others, 9.7 From Motivation Theory to Application, 9.7 From Motivation Theory to Application, 9.7 From Motivation Theory to Application, 11.2 Creating a Marketing Strategy, 11.10 Trends in Developing Products and Pricing, 13.2 Linking Up: Computer Networks, 13.6 Trends in Information Technology, 16.5 Equity Financing
Gore-Tex 1.6 Microeconomics: Zeroing in on Businesses and Consumers
grievance 8.8 Managing Grievances and Conflicts
gross domestic product (GDP) 1.4 Macroeconomics: The Big Picture
Group cohesiveness 7.3 Using Teams to Enhance Motivation and Performance
Guangzhou Automobile Group 4.4 Specialized Forms of Business Organization
Gucci 6.2 Planning, 11.3 Developing a Marketing Mix, 11.6 What Is a Product?
H
H-E-B 1.2 Understanding the Business Environment
H&R Block 1.2 Understanding the Business Environment, 1.2 Understanding the Business Environment, 1.2 Understanding the Business Environment, 1.2 Understanding the Business Environment
Habitat for Humanity 1.1 The Nature of Business
Haier 3.8 The Impact of Multinational Corporations, 3.8 The Impact of Multinational Corporations
Hallmark 11.5 Market Segmentation, 11.5 Market Segmentation
Harley-Davidson 10.2 The Production Process: How Do We Make It?, 10.4 Pulling It Together: Resource Planning, 10.7 Transforming the Factory Floor with Technology, 11.5 Market Segmentation
Harry’s Shave Club 1.8 Trends in the Business Environment and Competition
Hasbro Introduction, Introduction, Introduction, Introduction, Introduction, Introduction, Introduction, Introduction, Introduction, Introduction, 2.2 How Organizations Influence Ethical Conduct
Hawthorne 9.2 The Hawthorne Studies, 9.2 The Hawthorne Studies
Hawthorne effect 9.2 The Hawthorne Studies
Herzberg 9.5 Herzberg's Motivator-Hygiene Theory, 9.5 Herzberg's Motivator-Hygiene Theory, 9.5 Herzberg's Motivator-Hygiene Theory, 9.5 Herzberg's Motivator-Hygiene Theory, 9.5 Herzberg's Motivator-Hygiene Theory
Hewlett Packard 6.4 Leading, Guiding, and Motivating Others
Hewlett-Packard 3.9 Trends in Global Competition, 11.2 Creating a Marketing Strategy
Hewlett-Packard Enterprise 13.6 Trends in Information Technology
Home Depot 3.6 Participating in the Global Marketplace, 4.4 Specialized Forms of Business Organization, 11.4 Buyer Behavior
Home Instead Senior Care 4.7 Trends in Business Ownership, 4.7 Trends in Business Ownership, 4.7 Trends in Business Ownership
Honda 1.1 The Nature of Business, 3.1 Global Trade in the United States, 3.8 The Impact of Multinational Corporations, 3.9 Trends in Global Competition, 11.5 Market Segmentation, 13.2 Linking Up: Computer Networks
Hondas 3.5 International Economic Communities
Hoover 3.8 The Impact of Multinational Corporations
horizontal merger 4.6 Mergers and Acquisitions
Hormel Foods 2.2 How Organizations Influence Ethical Conduct
Human relations skills 6.7 Managerial Skills
Human resource (HR) management 8.1 Achieving High Performance through Human Resources Management
Human resource planning 8.1 Achieving High Performance through Human Resources Management
Hurricane Katrina 1.2 Understanding the Business Environment, 1.6 Microeconomics: Zeroing in on Businesses and Consumers, 2.1 Understanding Business Ethics, 2.4 Responsibilities to Stakeholders
Hygiene factors 9.5 Herzberg's Motivator-Hygiene Theory
Hyundai 3.8 The Impact of Multinational Corporations, 4.4 Specialized Forms of Business Organization, 10.3 Location, Location, Location: Where Do We Make It?
I
IAMS 6.4 Leading, Guiding, and Motivating Others
IBM 3.2 Why Nations Trade, 3.5 International Economic Communities, 3.6 Participating in the Global Marketplace, 4.3 Corporations: Limiting Your Liability, 5.1 Entrepreneurship Today, 8.10 Trends in Human Resource Management and Labor Relations, 8.10 Trends in Human Resource Management and Labor Relations, 13.2 Linking Up: Computer Networks, 13.6 Trends in Information Technology, 16.7 Buying and Selling at Securities Exchanges
IDC 13.5 Protecting Computers and Information
Ikea 3.8 The Impact of Multinational Corporations
Ilwaco Landing Fishermen 2.4 Responsibilities to Stakeholders
import quota 3.3 Barriers to Trade
Imports 3.1 Global Trade in the United States
In-N-Out Burger 1.2 Understanding the Business Environment
Inc. 4.5 Franchising: A Popular Trend
incentive pay 8.6 Employee Compensation and Benefits
Income taxes Appendix A Understanding the Legal and Tax Environment
Indeed 8.2 Employee Recruitment
Industrial distributors 12.1 The Nature and Functions of Distribution (Place)
inflation 1.4 Macroeconomics: The Big Picture
informal organization 7.7 The Informal Organization
Information technology (IT) 13.1 Transforming Businesses through Information
informational role 6.6 Managerial Roles
Infrastructure 3.7 Threats and Opportunities in the Global Marketplace
Inglenook 11.9 Pricing Strategies and Future Trends
insider trading 16.7 Buying and Selling at Securities Exchanges
Insignia 11.9 Pricing Strategies and Future Trends
Institutional investors 16.6 Securities Markets
Intangible assets 14.4 The Balance Sheet
integrated marketing communications (IMC) 12.5 Promotion Strategy
Intel 2.2 How Organizations Influence Ethical Conduct, 2.4 Responsibilities to Stakeholders, 5.1 Entrepreneurship Today, 9.7 From Motivation Theory to Application, 9.7 From Motivation Theory to Application, 9.7 From Motivation Theory to Application, 9.7 From Motivation Theory to Application, 10.4 Pulling It Together: Resource Planning, 10.4 Pulling It Together: Resource Planning, 10.4 Pulling It Together: Resource Planning, 11.6 What Is a Product?, 12.5 Promotion Strategy
interest 16.4 Raising Long-Term Financing
intermittent process 10.2 The Production Process: How Do We Make It?
International Co-operative Alliance 4.4 Specialized Forms of Business Organization
International Franchise Association 4.5 Franchising: A Popular Trend
International Monetary Fund 3.2 Why Nations Trade, 15.5 International Banking
International Monetary Fund (IMF) 3.4 Fostering Global Trade
International Organization for Standardization 10.6 Looking for a Better Way: Improving Production and Operations
International Paper Company 1.1 The Nature of Business
interpersonal roles 6.6 Managerial Roles
Interspar 3.6 Participating in the Global Marketplace
intranets 13.2 Linking Up: Computer Networks
intrapreneurs 5.1 Entrepreneurship Today
inventory 10.4 Pulling It Together: Resource Planning
Inventory management 10.4 Pulling It Together: Resource Planning
inventory turnover ratio 14.7 Analyzing Financial Statements
Investment bankers 16.6 Securities Markets
ISO 14000 10.6 Looking for a Better Way: Improving Production and Operations
ISO 9000 10.6 Looking for a Better Way: Improving Production and Operations
ITT 7.1 Building Organizational Structures
J
J. M. Smucker 9.4 McGregor's Theories X and Y
J.Crew 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning
Jacobs Engineering Group 8.10 Trends in Human Resource Management and Labor Relations
Jamba Juice 4.5 Franchising: A Popular Trend
Jana Brands 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend
JetBlue 8.10 Trends in Human Resource Management and Labor Relations, 8.10 Trends in Human Resource Management and Labor Relations, 16.7 Buying and Selling at Securities Exchanges
Jiffy Lube 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend
job analysis 8.1 Achieving High Performance through Human Resources Management
job description 8.1 Achieving High Performance through Human Resources Management
job enlargement 9.7 From Motivation Theory to Application
Job enrichment 9.7 From Motivation Theory to Application
job fair 8.2 Employee Recruitment
Job rotation 8.4 Employee Training and Development, 9.7 From Motivation Theory to Application
Job sharing 9.7 From Motivation Theory to Application
job shop 10.2 The Production Process: How Do We Make It?
job specification 8.1 Achieving High Performance through Human Resources Management
Johnson Controls 4.6 Mergers and Acquisitions
joint venture 3.6 Participating in the Global Marketplace, 4.4 Specialized Forms of Business Organization
JP Morgan 15.2 The Federal Reserve System, 16.6 Securities Markets
JP Morgan Chase 1.6 Microeconomics: Zeroing in on Businesses and Consumers
JPMorgan Chase 4.3 Corporations: Limiting Your Liability
judiciary Appendix A Understanding the Legal and Tax Environment
just-in-time (JIT) 10.6 Looking for a Better Way: Improving Production and Operations
justice 2.1 Understanding Business Ethics
K
Kaiser Permanente 1.2 Understanding the Business Environment
Kauffman Foundation 5.3 Small Business: Driving America's Growth, 5.3 Small Business: Driving America's Growth, 5.3 Small Business: Driving America's Growth, 5.8 Trends in Entrepreneurship and Small-Business Ownership, 5.8 Trends in Entrepreneurship and Small-Business Ownership
Kellogg 3.5 International Economic Communities, 3.8 The Impact of Multinational Corporations
Kelon 3.8 The Impact of Multinational Corporations
KFC 3.6 Participating in the Global Marketplace, 4.5 Franchising: A Popular Trend
Kimberly Clark 3.9 Trends in Global Competition, 11.10 Trends in Developing Products and Pricing
Kimberly-Clark 12.8 Sales Promotion
Knowledge 1.1 The Nature of Business
knowledge management (KM) 13.4 Technology Management and Planning
knowledge workers 1.1 The Nature of Business, 13.1 Transforming Businesses through Information
Kodak 1.7 Competing in a Free Market, 1.7 Competing in a Free Market
KPMG International 14.2 The Accounting Profession
Kraft 11.7 Creating Products That Deliver Value, 11.10 Trends in Developing Products and Pricing
Kraft Foods 4.6 Mergers and Acquisitions
Kraft Heinz 12.5 Promotion Strategy
Kroger 2.4 Responsibilities to Stakeholders
L
Labatt Brewing Company 3.6 Participating in the Global Marketplace
labor union 8.7 The Labor Relations Process
laissez-faire 6.4 Leading, Guiding, and Motivating Others
Land O’Lakes 4.4 Specialized Forms of Business Organization
laws Appendix A Understanding the Legal and Tax Environment
layout 10.3 Location, Location, Location: Where Do We Make It?
leader pricing 11.9 Pricing Strategies and Future Trends
leadership 6.4 Leading, Guiding, and Motivating Others
leadership style 6.4 Leading, Guiding, and Motivating Others
Lean manufacturing 10.6 Looking for a Better Way: Improving Production and Operations
LEAP Organics 2.4 Responsibilities to Stakeholders
Legitimate power 6.4 Leading, Guiding, and Motivating Others
Lehman Brothers 15.2 The Federal Reserve System
Lending Club 2.2 How Organizations Influence Ethical Conduct
leveraged buyout (LBO) 4.6 Mergers and Acquisitions
Levi Strauss 2.1 Understanding Business Ethics, 2.2 How Organizations Influence Ethical Conduct, 3.6 Participating in the Global Marketplace
LG 3.8 The Impact of Multinational Corporations
Li Ning 3.8 The Impact of Multinational Corporations
Liabilities 14.3 Basic Accounting Procedures
Licensing 3.6 Participating in the Global Marketplace
limited liability company (LLC) 4.3 Corporations: Limiting Your Liability
limited partners 4.2 Partnerships: Sharing the Load
limited partnership 4.2 Partnerships: Sharing the Load
line extension 11.7 Creating Products That Deliver Value
line of credit 16.3 Obtaining Short-Term Financing
line organization 7.1 Building Organizational Structures
line positions 7.1 Building Organizational Structures
line-and-staff organization 7.1 Building Organizational Structures
LinkedIn 7.8 Trends in Organizational Structure
liquidity 14.4 The Balance Sheet
Liquidity ratios 14.7 Analyzing Financial Statements
local area network (LAN) 13.2 Linking Up: Computer Networks
local union 8.7 The Labor Relations Process
Lockheed Martin 2.2 How Organizations Influence Ethical Conduct, 8.10 Trends in Human Resource Management and Labor Relations, 10.8 Trends in Production and Operations Management
Long-term liabilities 14.4 The Balance Sheet
loss leader 11.9 Pricing Strategies and Future Trends
Lowe’s 4.4 Specialized Forms of Business Organization
Lyft 7.8 Trends in Organizational Structure
M
M1 15.1 Show Me the Money
M2 15.1 Show Me the Money
Ma 13.1 Transforming Businesses through Information
Macroeconomics 1.3 How Business and Economics Work
Macy’s 12.3 The Competitive World of Retailing, 12.3 The Competitive World of Retailing
Madoff 2.2 How Organizations Influence Ethical Conduct, 14.1 Accounting: More than Numbers
make-or-buy decision 10.4 Pulling It Together: Resource Planning
Malcolm Baldrige National Quality Award 10.6 Looking for a Better Way: Improving Production and Operations
Managed service providers (MSP) 13.2 Linking Up: Computer Networks
Management 6.1 The Role of Management
management information systems 13.1 Transforming Businesses through Information
management rights clause 8.7 The Labor Relations Process
Management support systems (MSS) 13.3 Management Information Systems
managerial accounting 14.1 Accounting: More than Numbers
Managerial hierarchy 7.4 Authority—Establishing Organizational Relationships
Manufacturers’ representatives 12.2 Wholesaling
Manufacturing resource planning II (MRPII) 10.4 Pulling It Together: Resource Planning
market segmentation 11.5 Market Segmentation
market structure 1.7 Competing in a Free Market
marketable securities 16.2 How Organizations Use Funds
marketing 11.1 The Marketing Concept
marketing concept 11.1 The Marketing Concept
marketing database 11.10 Trends in Developing Products and Pricing
marketing intermediaries 12.1 The Nature and Functions of Distribution (Place)
marketing mix 11.3 Developing a Marketing Mix
Marketing research 11.5 Market Segmentation
Marriott 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.2 Planning, 6.8 Trends in Management and Leadership, 11.2 Creating a Marketing Strategy, 12.5 Promotion Strategy, 12.5 Promotion Strategy
Mars 11.4 Buyer Behavior, 16.5 Equity Financing
Mars Corp 1.4 Macroeconomics: The Big Picture
Maslow 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.4 McGregor's Theories X and Y
Maslow’s hierarchy of needs 9.3 Maslow's Hierarchy of Needs
mass customization 10.2 The Production Process: How Do We Make It?
Mass production 10.2 The Production Process: How Do We Make It?
Materials requirement planning (MRP) 10.4 Pulling It Together: Resource Planning
matrix structure 7.2 Contemporary Structures
Mayo 9.2 The Hawthorne Studies, 9.2 The Hawthorne Studies
Maytag 3.8 The Impact of Multinational Corporations
McDonald’s 1.1 The Nature of Business, 1.1 The Nature of Business, 3.1 Global Trade in the United States, 3.1 Global Trade in the United States, 3.6 Participating in the Global Marketplace, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 6.8 Trends in Management and Leadership, 8.9 Legal Environment of Human Resources and Labor Relations, 11.3 Developing a Marketing Mix, 11.3 Developing a Marketing Mix, 11.3 Developing a Marketing Mix
McGregor 9.4 McGregor's Theories X and Y
MCI 1.7 Competing in a Free Market
McKinsey 11.7 Creating Products That Deliver Value
mechanistic organization 7.6 Organizational Design Considerations
mediation 8.9 Legal Environment of Human Resources and Labor Relations, Appendix A Understanding the Legal and Tax Environment
Mentoring 8.4 Employee Training and Development
merchant wholesaler 12.2 Wholesaling
Merck 13.6 Trends in Information Technology
Mercosur 3.5 International Economic Communities
merger 4.6 Mergers and Acquisitions
Merrill Lynch 8.4 Employee Training and Development
Method 2.4 Responsibilities to Stakeholders
microeconomics 1.3 How Business and Economics Work
Microsoft 1.1 The Nature of Business, 1.1 The Nature of Business, 1.1 The Nature of Business, 1.1 The Nature of Business, 1.2 Understanding the Business Environment, 1.3 How Business and Economics Work, 2.2 How Organizations Influence Ethical Conduct, 3.1 Global Trade in the United States, 3.5 International Economic Communities, 3.5 International Economic Communities, 4.3 Corporations: Limiting Your Liability, 4.3 Corporations: Limiting Your Liability, 7.6 Organizational Design Considerations, 7.6 Organizational Design Considerations, 7.8 Trends in Organizational Structure, 8.3 Employee Selection, 8.10 Trends in Human Resource Management and Labor Relations, 8.10 Trends in Human Resource Management and Labor Relations, 11.2 Creating a Marketing Strategy, 11.2 Creating a Marketing Strategy, 11.10 Trends in Developing Products and Pricing, 12.10 Trends in Social Media, 13.2 Linking Up: Computer Networks, 16.7 Buying and Selling at Securities Exchanges
middle management 6.3 Organizing
Miller Brewing Company 4.6 Mergers and Acquisitions
MillerCoors Brewing 8.6 Employee Compensation and Benefits
Minolta 11.6 What Is a Product?
mission 6.2 Planning
mission statement 6.2 Planning
mixed economies 1.3 How Business and Economics Work
Model Business Corporation Act 4.3 Corporations: Limiting Your Liability
Monetary policy 1.5 Achieving Macroeconomic Goals
Money 15.1 Show Me the Money
monopolistic competition 1.7 Competing in a Free Market
Monster.com 8.2 Employee Recruitment
Morgan Stanley 16.6 Securities Markets
Morris Financial Concepts 9.8 Trends in Employee Motivation
mortgage loan 16.4 Raising Long-Term Financing
motivating factors 9.5 Herzberg's Motivator-Hygiene Theory
Motivation 9.1 Early Theories of Motivation
Motley Fool 9.7 From Motivation Theory to Application
Motorola 8.9 Legal Environment of Human Resources and Labor Relations
multinational corporations 3.8 The Impact of Multinational Corporations
Municipal bonds 16.6 Securities Markets
Museum of Science and Industry 11.3 Developing a Marketing Mix
Music Row Private Bank 11.2 Creating a Marketing Strategy, 11.2 Creating a Marketing Strategy, 11.2 Creating a Marketing Strategy
Musk 9.7 From Motivation Theory to Application, 9.7 From Motivation Theory to Application
mutual fund 16.6 Securities Markets
MyPillow 2.3 Managing a Socially Responsible Business, 2.3 Managing a Socially Responsible Business
N
Nabisco 4.6 Mergers and Acquisitions
Nadella 7.6 Organizational Design Considerations, 7.6 Organizational Design Considerations
NAICS 5.3 Small Business: Driving America's Growth
Nasdaq 14.2 The Accounting Profession
National Association of Manufacturers 10.8 Trends in Production and Operations Management, 10.8 Trends in Production and Operations Management
National Association of Manufacturers Skills Gap Report 10.8 Trends in Production and Operations Management
National Association of Securities Dealers Automated Quotation system 16.7 Buying and Selling at Securities Exchanges
national debt 1.5 Achieving Macroeconomic Goals
National Equal Pay Day 8.9 Legal Environment of Human Resources and Labor Relations
National Federation of Independent Businesses 5.6 Small Business, Large Impact
National Institute of Standards and Technologies 10.6 Looking for a Better Way: Improving Production and Operations
National Labor Relations Board 8.7 The Labor Relations Process
Nationalism 3.7 Threats and Opportunities in the Global Marketplace
need 9.1 Early Theories of Motivation
Neiman Marcus 11.2 Creating a Marketing Strategy, 12.3 The Competitive World of Retailing
Neiman-Marcus 11.6 What Is a Product?
Nescafe 3.8 The Impact of Multinational Corporations
Nestlé 3.9 Trends in Global Competition, 3.9 Trends in Global Competition, 10.3 Location, Location, Location: Where Do We Make It?
net profit margin 14.7 Analyzing Financial Statements
Net working capital 14.7 Analyzing Financial Statements
Netflix 4.3 Corporations: Limiting Your Liability, 9.7 From Motivation Theory to Application, 11.4 Buyer Behavior, 11.4 Buyer Behavior, 11.4 Buyer Behavior
Network Capital Funding Corporation 1.2 Understanding the Business Environment
New Belgium Brewing Company 2.4 Responsibilities to Stakeholders
New Mexico Manufacturing Extension Partnership 10.5 Production and Operations Control
New York Stock Exchange 14.2 The Accounting Profession
Niagara Purified Drinking Water 10.3 Location, Location, Location: Where Do We Make It?
niche competitive advantage 11.2 Creating a Marketing Strategy
Nike 1.7 Competing in a Free Market, 1.8 Trends in the Business Environment and Competition, 2.1 Understanding Business Ethics, 3.8 The Impact of Multinational Corporations, 3.9 Trends in Global Competition, 6.4 Leading, Guiding, and Motivating Others, 12.8 Sales Promotion
Nissan 3.1 Global Trade in the United States, 12.6 The Huge Impact of Advertising
NLRB 8.9 Legal Environment of Human Resources and Labor Relations
Nokia 7.6 Organizational Design Considerations, 8.10 Trends in Human Resource Management and Labor Relations
nonprogrammed decisions 6.6 Managerial Roles
Nordstrom 7.5 Degree of Centralization, 12.3 The Competitive World of Retailing
Norfolk Southern 6.6 Managerial Roles
Norfolk Southern Railroad 6.4 Leading, Guiding, and Motivating Others
North American Free Trade Agreement (NAFTA) 3.5 International Economic Communities
North American Industry Classification System 5.3 Small Business: Driving America's Growth
North Face 1.6 Microeconomics: Zeroing in on Businesses and Consumers, 1.6 Microeconomics: Zeroing in on Businesses and Consumers, 1.6 Microeconomics: Zeroing in on Businesses and Consumers
not-for-profit organization 1.1 The Nature of Business
Novartis 7.2 Contemporary Structures
Novartis Seeds 11.10 Trends in Developing Products and Pricing
O
OAO Gazprom 1.8 Trends in the Business Environment and Competition
Observation research 11.5 Market Segmentation
Occupational Safety and Health Act 8.9 Legal Environment of Human Resources and Labor Relations
Occupational Safety and Health Administration 8.9 Legal Environment of Human Resources and Labor Relations
Ocean Spray 4.4 Specialized Forms of Business Organization
Odd-even pricing 11.9 Pricing Strategies and Future Trends
Office of International Trade 5.5 Managing a Small Business
Oil, Chemical and Atomic Workers Union 8.7 The Labor Relations Process
oligopoly 1.7 Competing in a Free Market
Olive Garden 11.5 Market Segmentation
One-to-one marketing 11.10 Trends in Developing Products and Pricing
online 13.3 Management Information Systems
Open market operations 15.2 The Federal Reserve System
open shop 8.7 The Labor Relations Process
Operational planning 6.2 Planning
operations management 10.1 Production and Operations Management—An Overview
Options 16.6 Securities Markets
Oracle 4.6 Mergers and Acquisitions, 13.6 Trends in Information Technology
Oracle/PeopleSoft 8.10 Trends in Human Resource Management and Labor Relations
OrangeTheory Fitness 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend
Oreck 6.6 Managerial Roles, 6.6 Managerial Roles, 6.6 Managerial Roles, 6.6 Managerial Roles
organic organization 7.6 Organizational Design Considerations
organization 7.1 Building Organizational Structures
organization chart 7.1 Building Organizational Structures
organizing 6.3 Organizing
orientation 8.4 Employee Training and Development
Orkin Pest Control 2.1 Understanding Business Ethics
Otis Elevator 3.8 The Impact of Multinational Corporations
Ouchi 9.4 McGregor's Theories X and Y
outsourcing 3.2 Why Nations Trade, 10.4 Pulling It Together: Resource Planning
over-the-counter (OTC) markets 16.7 Buying and Selling at Securities Exchanges
Overnite 4.6 Mergers and Acquisitions
Overstock.com 11.10 Trends in Developing Products and Pricing
Owners’ equity 14.3 Basic Accounting Procedures
P
Pacific Gas & Electric Company 1.1 The Nature of Business
Page 1.1 The Nature of Business
Pampers 3.8 The Impact of Multinational Corporations
Panasonic 11.8 The Product Life Cycle
Pandora 11.2 Creating a Marketing Strategy
Paper, Allied-Industrial, Chemical and Energy International Union 8.7 The Labor Relations Process
participative leaders 6.4 Leading, Guiding, and Motivating Others
partnerships 4.2 Partnerships: Sharing the Load
Patagonia 2.4 Responsibilities to Stakeholders
patent Appendix A Understanding the Legal and Tax Environment
PayPal 15.6 Trends in Financial Institutions
payroll taxes Appendix A Understanding the Legal and Tax Environment
Pearl Paradise 4.1 Going It Alone: Sole Proprietorships
penetration pricing 11.9 Pricing Strategies and Future Trends
pension funds 15.3 U.S. Financial Institutions
Pension Reform Act 8.9 Legal Environment of Human Resources and Labor Relations
Pepsi 3.5 International Economic Communities, 3.6 Participating in the Global Marketplace, 3.8 The Impact of Multinational Corporations, 11.5 Market Segmentation
perfect (pure) competition 1.7 Competing in a Free Market
performance appraisal 8.5 Performance Planning and Evaluation
perpetual inventory 10.4 Pulling It Together: Resource Planning
Personal selling 12.7 The Importance of Personal Selling
Personality 11.4 Buyer Behavior
Peugeot 3.5 International Economic Communities, 12.8 Sales Promotion
Pew Research 4.7 Trends in Business Ownership
Pfizer 1.2 Understanding the Business Environment, 1.2 Understanding the Business Environment, 1.2 Understanding the Business Environment, 3.1 Global Trade in the United States, 7.8 Trends in Organizational Structure, 7.8 Trends in Organizational Structure, 7.8 Trends in Organizational Structure
Pharmacia 7.8 Trends in Organizational Structure, 7.8 Trends in Organizational Structure
Philip Morris 3.8 The Impact of Multinational Corporations, 4.6 Mergers and Acquisitions
Piggly Wiggly 9.8 Trends in Employee Motivation, 9.8 Trends in Employee Motivation
Piggly Wiggly Carolina 9.8 Trends in Employee Motivation
Pinterest 11.3 Developing a Marketing Mix
Pizza Hut 4.5 Franchising: A Popular Trend, 11.5 Market Segmentation
Place (distribution) strategy 11.3 Developing a Marketing Mix
Planning 6.2 Planning
Plum Organics 2.2 How Organizations Influence Ethical Conduct, 2.4 Responsibilities to Stakeholders
PNC Financial Services Group 7.1 Building Organizational Structures
Polaroid 1.7 Competing in a Free Market, 1.7 Competing in a Free Market
Porsche 11.6 What Is a Product?
Port Authority of New York 2.2 How Organizations Influence Ethical Conduct
power 6.4 Leading, Guiding, and Motivating Others
PPG 3.7 Threats and Opportunities in the Global Marketplace
Prada 6.2 Planning
preferential tariff 3.5 International Economic Communities
preferred stock 16.5 Equity Financing
prestige pricing 11.9 Pricing Strategies and Future Trends
price skimming 11.9 Pricing Strategies and Future Trends
PricewaterhouseCoopers 14.2 The Accounting Profession
Pricing strategy 11.3 Developing a Marketing Mix
primary market 16.6 Securities Markets
principal 16.4 Raising Long-Term Financing
principle of comparative advantage 3.2 Why Nations Trade
private accountants 14.2 The Accounting Profession
Problem-solving teams 7.3 Using Teams to Enhance Motivation and Performance
Process departmentalization 7.1 Building Organizational Structures
process layout 10.3 Location, Location, Location: Where Do We Make It?
process manufacturing 10.2 The Production Process: How Do We Make It?
processing 13.3 Management Information Systems
Procter & Gamble 3.1 Global Trade in the United States, 6.4 Leading, Guiding, and Motivating Others, 7.1 Building Organizational Structures, 11.7 Creating Products That Deliver Value, 11.7 Creating Products That Deliver Value, 11.9 Pricing Strategies and Future Trends, 12.6 The Huge Impact of Advertising, 12.8 Sales Promotion, 16.7 Buying and Selling at Securities Exchanges
producer price index (PPI) 1.4 Macroeconomics: The Big Picture
product 10.3 Location, Location, Location: Where Do We Make It?, 11.6 What Is a Product?
Product departmentalization 7.1 Building Organizational Structures
Product liability Appendix A Understanding the Legal and Tax Environment
product life cycle 11.8 The Product Life Cycle
product manager 11.7 Creating Products That Deliver Value
product strategy 11.3 Developing a Marketing Mix
Production 10.1 Production and Operations Management—An Overview
production planning 10.1 Production and Operations Management—An Overview
production process 10.2 The Production Process: How Do We Make It?
Productivity 1.2 Understanding the Business Environment
profit 1.1 The Nature of Business
Profitability Ratios 14.7 Analyzing Financial Statements
program evaluation and review technique (PERT) 10.5 Production and Operations Control
Programmed decisions 6.6 Managerial Roles
programmed instruction 8.4 Employee Training and Development
Promotion 12.5 Promotion Strategy
Promotion strategy 11.3 Developing a Marketing Mix
promotional mix 12.5 Promotion Strategy
Property taxes Appendix A Understanding the Legal and Tax Environment
prospecting 12.7 The Importance of Personal Selling
protected class 8.9 Legal Environment of Human Resources and Labor Relations
protectionism 3.2 Why Nations Trade
Protective tariffs 3.3 Barriers to Trade
Psychographic segmentation 11.5 Market Segmentation
psychological pricing 11.9 Pricing Strategies and Future Trends
public accountants 14.2 The Accounting Profession
Public Company Accounting Oversight Board 14.2 The Accounting Profession
Public relations 12.9 Public Relations Helps Build Goodwill
publicity 12.9 Public Relations Helps Build Goodwill
Publix Super Markets 16.5 Equity Financing
punishment 9.6 Contemporary Views on Motivation
Purchasing 10.4 Pulling It Together: Resource Planning
purchasing power 1.4 Macroeconomics: The Big Picture
pure monopoly 1.7 Competing in a Free Market
PwC 14.2 The Accounting Profession
Q
Quaker Oats 11.2 Creating a Marketing Strategy
Qualcomm 16.7 Buying and Selling at Securities Exchanges
Qualifying questions 12.7 The Importance of Personal Selling
Quality 10.6 Looking for a Better Way: Improving Production and Operations
Quality control 10.6 Looking for a Better Way: Improving Production and Operations
Quality Imaging Products 5.2 Characteristics of Successful Entrepreneurs
Quality of life 1.1 The Nature of Business
Quicken Loans 2.4 Responsibilities to Stakeholders
Quiznos 4.5 Franchising: A Popular Trend
R
Rader Awning & Upholstery 10.5 Production and Operations Control
Ralph Lauren 11.3 Developing a Marketing Mix
Ratio analysis 14.7 Analyzing Financial Statements
Reach 12.6 The Huge Impact of Advertising
real-time 13.3 Management Information Systems
recession 1.4 Macroeconomics: The Big Picture
Recruitment 8.2 Employee Recruitment
Recruitment branding 8.2 Employee Recruitment
Red Bull 3.8 The Impact of Multinational Corporations
Redken 11.3 Developing a Marketing Mix
reengineering 7.8 Trends in Organizational Structure
reference groups 11.4 Buyer Behavior
Referent power 6.4 Leading, Guiding, and Motivating Others
Regions Bank 11.2 Creating a Marketing Strategy, 11.2 Creating a Marketing Strategy
REI 2.3 Managing a Socially Responsible Business
Reinforcement theory 9.6 Contemporary Views on Motivation
relationship management 1.8 Trends in the Business Environment and Competition
Relationship marketing 11.1 The Marketing Concept
Renault 3.5 International Economic Communities
Republic of Tea 11.9 Pricing Strategies and Future Trends
reserve requirement 15.2 The Federal Reserve System
Retailers 12.1 The Nature and Functions of Distribution (Place)
Retained earnings 14.4 The Balance Sheet, 16.5 Equity Financing
return 16.1 The Role of Finance and the Financial Manager
return on equity (ROE) 14.7 Analyzing Financial Statements
Revenue 1.1 The Nature of Business
Revlon 11.3 Developing a Marketing Mix
revolving credit agreement 16.3 Obtaining Short-Term Financing
reward 9.6 Contemporary Views on Motivation
Reward power 6.4 Leading, Guiding, and Motivating Others
right-to-work law 8.7 The Labor Relations Process
Risk 1.1 The Nature of Business, 16.1 The Role of Finance and the Financial Manager
risk-return trade-off 16.1 The Role of Finance and the Financial Manager
Ritz-Carlton 8.2 Employee Recruitment, 8.2 Employee Recruitment, 8.10 Trends in Human Resource Management and Labor Relations, 8.10 Trends in Human Resource Management and Labor Relations, 8.10 Trends in Human Resource Management and Labor Relations
Robotics 10.7 Transforming the Factory Floor with Technology
Rolex 3.3 Barriers to Trade, 3.3 Barriers to Trade
Routing 10.5 Production and Operations Control
RxUSA 4.7 Trends in Business Ownership
S
S corporation 4.3 Corporations: Limiting Your Liability
Saab 13.2 Linking Up: Computer Networks
Saks 12.3 The Competitive World of Retailing
Sales promotions 12.8 Sales Promotion
sales prospects 12.7 The Importance of Personal Selling
Sales taxes Appendix A Understanding the Legal and Tax Environment
Salesforce 2.3 Managing a Socially Responsible Business, 2.4 Responsibilities to Stakeholders, 13.6 Trends in Information Technology
Salesforce.com 5.1 Entrepreneurship Today, 8.2 Employee Recruitment, 13.2 Linking Up: Computer Networks, 13.6 Trends in Information Technology
Sam’s Club 11.10 Trends in Developing Products and Pricing
Samsung 3.8 The Impact of Multinational Corporations, 11.2 Creating a Marketing Strategy, 11.7 Creating Products That Deliver Value
San Luis Valley REC 4.4 Specialized Forms of Business Organization
Sandoz and Alcon 7.2 Contemporary Structures
SAP 8.6 Employee Compensation and Benefits, 8.10 Trends in Human Resource Management and Labor Relations
Sarah Adult Day Services 4.7 Trends in Business Ownership
Sarbanes-Oxley Act 14.2 The Accounting Profession
SAS Institute 9.4 McGregor's Theories X and Y
savings bonds 1.5 Achieving Macroeconomic Goals
SBA 3.6 Participating in the Global Marketplace
SC Johnson 16.5 Equity Financing
Scheduling 10.5 Production and Operations Control
scientific management 9.1 Early Theories of Motivation
Screen Actors Guild 8.7 The Labor Relations Process
Sears 8.9 Legal Environment of Human Resources and Labor Relations
seasonal unemployment 1.4 Macroeconomics: The Big Picture
secondary market 16.6 Securities Markets
Secured loans 16.3 Obtaining Short-Term Financing
Securities 16.6 Securities Markets
Securities and Exchange Commission 1.2 Understanding the Business Environment, 14.2 The Accounting Profession
Selection 8.3 Employee Selection
selection interview 8.3 Employee Selection
selective credit controls 15.2 The Federal Reserve System
selective strike strategy 8.8 Managing Grievances and Conflicts
self-managed work teams 7.3 Using Teams to Enhance Motivation and Performance
Seller cooperatives 4.4 Specialized Forms of Business Organization
Semco 9.7 From Motivation Theory to Application, 9.7 From Motivation Theory to Application
Service Employees International Union 8.10 Trends in Human Resource Management and Labor Relations
servicemark Appendix A Understanding the Legal and Tax Environment
Services 1.1 The Nature of Business
Sharp 11.8 The Product Life Cycle
Shell 1.8 Trends in the Business Environment and Competition
Shell Oil 3.6 Participating in the Global Marketplace
Shkreli 2.1 Understanding Business Ethics
shop steward 8.7 The Labor Relations Process
Shopify 11.10 Trends in Developing Products and Pricing
shopping products 11.6 What Is a Product?
Siebel Systems 4.6 Mergers and Acquisitions
Siemens 3.9 Trends in Global Competition
simulation 8.4 Employee Training and Development
situational leadership 6.4 Leading, Guiding, and Motivating Others
Six Flags 8.2 Employee Recruitment
Six Sigma 10.6 Looking for a Better Way: Improving Production and Operations
Skechers 6.1 The Role of Management, 6.1 The Role of Management
small business 5.1 Entrepreneurship Today
Small Business Administration 3.6 Participating in the Global Marketplace, 5.1 Entrepreneurship Today, 5.3 Small Business: Driving America's Growth
Small Business Administration (SBA) 5.7 The Small Business Administration
Small Business Association 5.5 Managing a Small Business
Small Business Investment Companies (SBICs) 5.7 The Small Business Administration
SmithKline 3.8 The Impact of Multinational Corporations
social investing 2.4 Responsibilities to Stakeholders
Social media 12.10 Trends in Social Media
Socialism 1.3 How Business and Economics Work
sole proprietorship 4.1 Going It Alone: Sole Proprietorships
Sony 1.1 The Nature of Business, 9.4 McGregor's Theories X and Y, 9.4 McGregor's Theories X and Y, 9.4 McGregor's Theories X and Y, 11.8 The Product Life Cycle, 11.8 The Product Life Cycle, 12.8 Sales Promotion
Southcentral Foundation 10.6 Looking for a Better Way: Improving Production and Operations
Southwest 6.1 The Role of Management, 12.5 Promotion Strategy
Southwest Airlines 7.3 Using Teams to Enhance Motivation and Performance, 8.3 Employee Selection, 8.10 Trends in Human Resource Management and Labor Relations, 11.1 The Marketing Concept, 11.1 The Marketing Concept, 12.5 Promotion Strategy, 12.5 Promotion Strategy
Spalding Company 3.6 Participating in the Global Marketplace
span of control 7.4 Authority—Establishing Organizational Relationships
specialization 7.1 Building Organizational Structures
Specialty products 11.6 What Is a Product?
Spotify 11.2 Creating a Marketing Strategy
Sprint 1.7 Competing in a Free Market, 12.5 Promotion Strategy, 13.2 Linking Up: Computer Networks
staff positions 7.1 Building Organizational Structures
Stakeholders 2.4 Responsibilities to Stakeholders
standard of living 1.1 The Nature of Business
Starbucks 2.2 How Organizations Influence Ethical Conduct, 2.3 Managing a Socially Responsible Business, 3.1 Global Trade in the United States, 3.1 Global Trade in the United States, 9.4 McGregor's Theories X and Y, 16.7 Buying and Selling at Securities Exchanges
StarKist 12.5 Promotion Strategy
StartupNation 5.1 Entrepreneurship Today
Startups 4.5 Franchising: A Popular Trend
StartWire 8.2 Employee Recruitment
statement of cash flows 14.6 The Statement of Cash Flows
Statutory law Appendix A Understanding the Legal and Tax Environment
Sterling Commerce 10.8 Trends in Production and Operations Management
StickerGiant 1.1 The Nature of Business, 1.1 The Nature of Business, 1.1 The Nature of Business, 1.1 The Nature of Business, 1.1 The Nature of Business, 1.1 The Nature of Business
Stock dividends 16.5 Equity Financing
stockbroker 16.6 Securities Markets
Stockholders (or shareholders) 4.3 Corporations: Limiting Your Liability
Stouffer’s 11.5 Market Segmentation
strategic alliances 1.8 Trends in the Business Environment and Competition
strategic giving 2.5 Trends in Ethics and Corporate Social Responsibility
Strategic planning 6.2 Planning
strict liability Appendix A Understanding the Legal and Tax Environment
Structural unemployment 1.4 Macroeconomics: The Big Picture
Stryker 11.7 Creating Products That Deliver Value
Subway 3.6 Participating in the Global Marketplace, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend, 4.5 Franchising: A Popular Trend
Success 4.5 Franchising: A Popular Trend
succession planning 8.1 Achieving High Performance through Human Resources Management
Sun Microsystems 13.6 Trends in Information Technology
Sunkist 4.4 Specialized Forms of Business Organization
supervisory (first-line) management 6.3 Organizing
supply 1.6 Microeconomics: Zeroing in on Businesses and Consumers
supply chain 10.4 Pulling It Together: Resource Planning
supply curve 1.6 Microeconomics: Zeroing in on Businesses and Consumers
Supply-chain management 10.4 Pulling It Together: Resource Planning
survey research 11.5 Market Segmentation
Suzuki 3.6 Participating in the Global Marketplace, 3.6 Participating in the Global Marketplace, 11.3 Developing a Marketing Mix
T
Taco Bell 1.1 The Nature of Business
Tactical planning 6.2 Planning
Taft-Hartley Act of 1947 8.7 The Labor Relations Process
Target 1.8 Trends in the Business Environment and Competition, 1.8 Trends in the Business Environment and Competition, 1.8 Trends in the Business Environment and Competition, 1.8 Trends in the Business Environment and Competition, 1.8 Trends in the Business Environment and Competition, 12.3 The Competitive World of Retailing, 12.3 The Competitive World of Retailing, 12.3 The Competitive World of Retailing, 13.6 Trends in Information Technology
target market 11.2 Creating a Marketing Strategy
tariff 3.3 Barriers to Trade
Taylor 9.1 Early Theories of Motivation, 9.1 Early Theories of Motivation, 9.1 Early Theories of Motivation, 9.1 Early Theories of Motivation
Taylor California Cellars 11.9 Pricing Strategies and Future Trends
TD Ameritrade 16.6 Securities Markets
Team Rubicon Introduction, Introduction, Introduction, Introduction, Introduction, Introduction, Introduction, Introduction, Introduction, Introduction, Introduction
Teamsters 8.7 The Labor Relations Process
technical skills 6.7 Managerial Skills
Technology 1.2 Understanding the Business Environment
Telecommunications Act of 1996 1.2 Understanding the Business Environment
term loan 16.4 Raising Long-Term Financing
Tesla 9.7 From Motivation Theory to Application, 11.5 Market Segmentation
Test-marketing 11.7 Creating Products That Deliver Value
Texas Health Resources 8.3 Employee Selection
Texas Instruments 5.1 Entrepreneurship Today, 11.9 Pricing Strategies and Future Trends
The Economist 1.1 The Nature of Business
The Federal Trade Commission 1.2 Understanding the Business Environment
The Morning Star Company 7.4 Authority—Establishing Organizational Relationships
The NonProfit Times Introduction
The Wall Street Journal 12.5 Promotion Strategy, 12.5 Promotion Strategy, 12.6 The Huge Impact of Advertising
The World Is Flat 13.1 Transforming Businesses through Information
Theory X 9.4 McGregor's Theories X and Y, 9.4 McGregor's Theories X and Y, 9.4 McGregor's Theories X and Y
Theory Y 9.4 McGregor's Theories X and Y, 9.4 McGregor's Theories X and Y, 9.4 McGregor's Theories X and Y, 9.4 McGregor's Theories X and Y, 9.4 McGregor's Theories X and Y, 9.4 McGregor's Theories X and Y
Theory Z 9.4 McGregor's Theories X and Y, 9.4 McGregor's Theories X and Y, 9.4 McGregor's Theories X and Y, 9.4 McGregor's Theories X and Y
thrift institution 15.3 U.S. Financial Institutions
Time deposits 15.1 Show Me the Money
Time Warner 4.6 Mergers and Acquisitions, 4.6 Mergers and Acquisitions, 4.7 Trends in Business Ownership
top management 6.3 Organizing
tort Appendix A Understanding the Legal and Tax Environment
Toshiba 4.6 Mergers and Acquisitions
Total Quality Management (TQM) 10.6 Looking for a Better Way: Improving Production and Operations
Tower Paddle Boards 9.7 From Motivation Theory to Application
Toyota 2.4 Responsibilities to Stakeholders, 3.1 Global Trade in the United States, 3.1 Global Trade in the United States, 3.1 Global Trade in the United States, 3.1 Global Trade in the United States, 3.7 Threats and Opportunities in the Global Marketplace, 8.10 Trends in Human Resource Management and Labor Relations, 10.3 Location, Location, Location: Where Do We Make It?, 11.7 Creating Products That Deliver Value, 13.2 Linking Up: Computer Networks
Toyotas 3.5 International Economic Communities
trade credit 16.3 Obtaining Short-Term Financing
trade deficit 3.1 Global Trade in the United States
trade surplus 3.1 Global Trade in the United States
trademark Appendix A Understanding the Legal and Tax Environment
Training and development 8.4 Employee Training and Development
transaction processing system (TPS) 13.3 Management Information Systems
Treasury’s Bureau of Engraving and Printing 15.1 Show Me the Money
trial courts Appendix A Understanding the Legal and Tax Environment
TripAdvisor 6.2 Planning
Trump 3.2 Why Nations Trade, 3.3 Barriers to Trade
Turing Pharmaceuticals 2.1 Understanding Business Ethics
Twitter 2.2 How Organizations Influence Ethical Conduct, 6.2 Planning, 11.3 Developing a Marketing Mix
Tyco 14.1 Accounting: More than Numbers, 14.1 Accounting: More than Numbers
Tyco International 4.6 Mergers and Acquisitions
Tylenol 1.7 Competing in a Free Market
U
U.S. Army 7.6 Organizational Design Considerations, 10.4 Pulling It Together: Resource Planning
U.S. Census Bureau 1.2 Understanding the Business Environment, 1.8 Trends in the Business Environment and Competition, 5.1 Entrepreneurship Today, 11.5 Market Segmentation
U.S. Chamber of Commerce 4.7 Trends in Business Ownership, 8.6 Employee Compensation and Benefits
U.S. Commerce Department 3.6 Participating in the Global Marketplace
U.S. Constitution 2.1 Understanding Business Ethics
U.S. Department of Commerce 10.6 Looking for a Better Way: Improving Production and Operations
U.S. Department of Labor 1.4 Macroeconomics: The Big Picture, 8.6 Employee Compensation and Benefits, 10.8 Trends in Production and Operations Management, 17.5 Get Your Career Off on the Right Track
U.S. Navy 11.6 What Is a Product?
U.S. Postal Service 1.7 Competing in a Free Market, 8.3 Employee Selection, 9.6 Contemporary Views on Motivation
Uber 7.8 Trends in Organizational Structure
underwriting 16.6 Securities Markets
Unemployment compensation 8.6 Employee Compensation and Benefits
Unemployment Compensation Commission 8.6 Employee Compensation and Benefits
unemployment rate 1.4 Macroeconomics: The Big Picture
Uniform Commercial Code (UCC) Appendix A Understanding the Legal and Tax Environment
Uniform Franchise Offering Circular 4.5 Franchising: A Popular Trend
Unilever 3.9 Trends in Global Competition, 7.4 Authority—Establishing Organizational Relationships, 7.4 Authority—Establishing Organizational Relationships
Union Pacific 13.3 Management Information Systems
Union Pacific Railroad 8.4 Employee Training and Development
union shop 8.7 The Labor Relations Process
United Airlines 2.2 How Organizations Influence Ethical Conduct
United Auto Workers 1.4 Macroeconomics: The Big Picture, 8.7 The Labor Relations Process, 8.8 Managing Grievances and Conflicts
United Nations 7.6 Organizational Design Considerations
United Nations Sustainability Development Goals 3.9 Trends in Global Competition
United Papermakers International Union 8.7 The Labor Relations Process
United States Postal Service 8.10 Trends in Human Resource Management and Labor Relations
United Way 1.1 The Nature of Business, 12.9 Public Relations Helps Build Goodwill
Unsecured loans 16.3 Obtaining Short-Term Financing
Unsought products 11.6 What Is a Product?
UPS 2.4 Responsibilities to Stakeholders, 4.5 Franchising: A Popular Trend, 4.6 Mergers and Acquisitions, 9.1 Early Theories of Motivation, 9.6 Contemporary Views on Motivation, 9.6 Contemporary Views on Motivation, 9.6 Contemporary Views on Motivation, 13.2 Linking Up: Computer Networks
Urban Outfitters 9.6 Contemporary Views on Motivation, 9.6 Contemporary Views on Motivation
Urchin Software 4.6 Mergers and Acquisitions
Uruguay Round 3.4 Fostering Global Trade
utilitarianism 2.1 Understanding Business Ethics
V
value-stream mapping 10.5 Production and Operations Control
Venture capital 5.4 Ready, Set, Start Your Own Business
Verité 2.5 Trends in Ethics and Corporate Social Responsibility
Verizon 4.6 Mergers and Acquisitions, 4.6 Mergers and Acquisitions, 7.8 Trends in Organizational Structure, 13.2 Linking Up: Computer Networks
vertical merger 4.6 Mergers and Acquisitions
Veterans Administration Hospital 13.2 Linking Up: Computer Networks
VF Corporation 5.1 Entrepreneurship Today
Virgin 3.8 The Impact of Multinational Corporations
virtual corporation 7.8 Trends in Organizational Structure
virtual private networks 13.2 Linking Up: Computer Networks
Volkswagen 13.2 Linking Up: Computer Networks
volume segmentation 11.5 Market Segmentation
W
W. L. Gore 7.3 Using Teams to Enhance Motivation and Performance, 7.3 Using Teams to Enhance Motivation and Performance, 7.6 Organizational Design Considerations
W.L. Gore 8.3 Employee Selection
W.S. Badger Company 2.4 Responsibilities to Stakeholders
Wagner Act 8.9 Legal Environment of Human Resources and Labor Relations
Wagner and Taft-Hartley Acts 8.9 Legal Environment of Human Resources and Labor Relations
Walgreens 2.4 Responsibilities to Stakeholders
Walmart 2.4 Responsibilities to Stakeholders, 2.4 Responsibilities to Stakeholders, 3.6 Participating in the Global Marketplace, 3.6 Participating in the Global Marketplace, 3.6 Participating in the Global Marketplace, 3.6 Participating in the Global Marketplace, 3.6 Participating in the Global Marketplace, 3.6 Participating in the Global Marketplace, 3.7 Threats and Opportunities in the Global Marketplace, 3.8 The Impact of Multinational Corporations, 4.3 Corporations: Limiting Your Liability, 8.2 Employee Recruitment, 8.4 Employee Training and Development, 10.7 Transforming the Factory Floor with Technology, 10.8 Trends in Production and Operations Management, 12.3 The Competitive World of Retailing, 12.3 The Competitive World of Retailing, 12.11 Trends in E-Commerce, 13.6 Trends in Information Technology
want 9.1 Early Theories of Motivation
Warby Parker 2.4 Responsibilities to Stakeholders
Wegmans 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.3 Maslow's Hierarchy of Needs, 9.4 McGregor's Theories X and Y
Wegmans Food Markets 2.4 Responsibilities to Stakeholders
Welch 6.4 Leading, Guiding, and Motivating Others
Wella AG 6.4 Leading, Guiding, and Motivating Others
Wells Fargo 2.2 How Organizations Influence Ethical Conduct
Wendy’s 11.3 Developing a Marketing Mix, 11.3 Developing a Marketing Mix, 11.7 Creating Products That Deliver Value
Wertkauf 3.6 Participating in the Global Marketplace
Westinghouse 3.5 International Economic Communities, 4.6 Mergers and Acquisitions
Whirlpool 3.8 The Impact of Multinational Corporations, 11.6 What Is a Product?, 13.6 Trends in Information Technology
Whitman 6.4 Leading, Guiding, and Motivating Others, 6.4 Leading, Guiding, and Motivating Others
Whole Food 7.8 Trends in Organizational Structure
Whole Foods 2.4 Responsibilities to Stakeholders
Whole Foods Market 4.6 Mergers and Acquisitions, 9.4 McGregor's Theories X and Y
Wholesalers 12.1 The Nature and Functions of Distribution (Place)
Wicks ’n’ Sticks 4.5 Franchising: A Popular Trend
wide area network (WAN) 13.2 Linking Up: Computer Networks
Williams Sonoma 11.2 Creating a Marketing Strategy
Wing Zone 4.7 Trends in Business Ownership, 4.7 Trends in Business Ownership
Work groups 7.3 Using Teams to Enhance Motivation and Performance
Work teams 7.3 Using Teams to Enhance Motivation and Performance
Worker’s compensation 8.6 Employee Compensation and Benefits
Workforce Solutions 8.10 Trends in Human Resource Management and Labor Relations
World Bank 3.2 Why Nations Trade, 3.4 Fostering Global Trade
World Economic Forum 4.3 Corporations: Limiting Your Liability
World Oceans Day 3.9 Trends in Global Competition
World Trade Organization 3.2 Why Nations Trade, 3.4 Fostering Global Trade
World Wildlife Fund 1.1 The Nature of Business
WorldCom 14.1 Accounting: More than Numbers, 14.1 Accounting: More than Numbers
X
Xerox 3.8 The Impact of Multinational Corporations, 3.8 The Impact of Multinational Corporations, 3.8 The Impact of Multinational Corporations, 5.1 Entrepreneurship Today
Y
Yahoo 4.6 Mergers and Acquisitions, 4.6 Mergers and Acquisitions, 4.6 Mergers and Acquisitions, 7.8 Trends in Organizational Structure
Yankee Candle Company 8.3 Employee Selection
Z
Zappos 7.3 Using Teams to Enhance Motivation and Performance
Zillow 9.8 Trends in Employee Motivation, 9.8 Trends in Employee Motivation
Zuckerberg 1.1 The Nature of Business
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