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Table of contents
  1. Preface
  2. 1 Understanding Economic Systems and Business
    1. Introduction
    2. 1.1 The Nature of Business
    3. 1.2 Understanding the Business Environment
    4. 1.3 How Business and Economics Work
    5. 1.4 Macroeconomics: The Big Picture
    6. 1.5 Achieving Macroeconomic Goals
    7. 1.6 Microeconomics: Zeroing in on Businesses and Consumers
    8. 1.7 Competing in a Free Market
    9. 1.8 Trends in the Business Environment and Competition
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  3. 2 Making Ethical Decisions and Managing a Socially Responsible Business
    1. Introduction
    2. 2.1 Understanding Business Ethics
    3. 2.2 How Organizations Influence Ethical Conduct
    4. 2.3 Managing a Socially Responsible Business
    5. 2.4 Responsibilities to Stakeholders
    6. 2.5 Trends in Ethics and Corporate Social Responsibility
    7. Key Terms
    8. Summary of Learning Outcomes
    9. Preparing for Tomorrow's Workplace Skills
    10. Ethics Activity
    11. Working the Net
    12. Critical Thinking Case
    13. Hot Links Address Book
  4. 3 Competing in the Global Marketplace
    1. Introduction
    2. 3.1 Global Trade in the United States
    3. 3.2 Why Nations Trade
    4. 3.3 Barriers to Trade
    5. 3.4 Fostering Global Trade
    6. 3.5 International Economic Communities
    7. 3.6 Participating in the Global Marketplace
    8. 3.7 Threats and Opportunities in the Global Marketplace
    9. 3.8 The Impact of Multinational Corporations
    10. 3.9 Trends in Global Competition
    11. Key Terms
    12. Summary of Learning Outcomes
    13. Preparing for Tomorrow's Workplace Skills
    14. Ethics Activity
    15. Working the Net
    16. Critical Thinking Case
    17. Hot Links Address Book
  5. 4 Forms of Business Ownership
    1. Introduction
    2. 4.1 Going It Alone: Sole Proprietorships
    3. 4.2 Partnerships: Sharing the Load
    4. 4.3 Corporations: Limiting Your Liability
    5. 4.4 Specialized Forms of Business Organization
    6. 4.5 Franchising: A Popular Trend
    7. 4.6 Mergers and Acquisitions
    8. 4.7 Trends in Business Ownership
    9. Key Terms
    10. Summary of Learning Outcomes
    11. Preparing for Tomorrow's Workplace Skills
    12. Ethics Activity
    13. Working the Net
    14. Critical Thinking Case
    15. Hot Links Address Book
  6. 5 Entrepreneurship: Starting and Managing Your Own Business
    1. Introduction
    2. 5.1 Entrepreneurship Today
    3. 5.2 Characteristics of Successful Entrepreneurs
    4. 5.3 Small Business: Driving America's Growth
    5. 5.4 Ready, Set, Start Your Own Business
    6. 5.5 Managing a Small Business
    7. 5.6 Small Business, Large Impact
    8. 5.7 The Small Business Administration
    9. 5.8 Trends in Entrepreneurship and Small-Business Ownership
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  7. 6 Management and Leadership in Today's Organizations
    1. Introduction
    2. 6.1 The Role of Management
    3. 6.2 Planning
    4. 6.3 Organizing
    5. 6.4 Leading, Guiding, and Motivating Others
    6. 6.5 Controlling
    7. 6.6 Managerial Roles
    8. 6.7 Managerial Skills
    9. 6.8 Trends in Management and Leadership
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  8. 7 Designing Organizational Structures
    1. Introduction
    2. 7.1 Building Organizational Structures
    3. 7.2 Contemporary Structures
    4. 7.3 Using Teams to Enhance Motivation and Performance
    5. 7.4 Authority—Establishing Organizational Relationships
    6. 7.5 Degree of Centralization
    7. 7.6 Organizational Design Considerations
    8. 7.7 The Informal Organization
    9. 7.8 Trends in Organizational Structure
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  9. 8 Managing Human Resources and Labor Relations
    1. Introduction
    2. 8.1 Achieving High Performance through Human Resources Management
    3. 8.2 Employee Recruitment
    4. 8.3 Employee Selection
    5. 8.4 Employee Training and Development
    6. 8.5 Performance Planning and Evaluation
    7. 8.6 Employee Compensation and Benefits
    8. 8.7 The Labor Relations Process
    9. 8.8 Managing Grievances and Conflicts
    10. 8.9 Legal Environment of Human Resources and Labor Relations
    11. 8.10 Trends in Human Resource Management and Labor Relations
    12. Key Terms
    13. Summary of Learning Outcomes
    14. Preparing for Tomorrow's Workplace Skills
    15. Ethics Activity
    16. Working the Net
    17. Critical Thinking Case
    18. Hot Links Address Book
  10. 9 Motivating Employees
    1. Introduction
    2. 9.1 Early Theories of Motivation
    3. 9.2 The Hawthorne Studies
    4. 9.3 Maslow's Hierarchy of Needs
    5. 9.4 McGregor's Theories X and Y
    6. 9.5 Herzberg's Motivator-Hygiene Theory
    7. 9.6 Contemporary Views on Motivation
    8. 9.7 From Motivation Theory to Application
    9. 9.8 Trends in Employee Motivation
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  11. 10 Achieving World-Class Operations Management
    1. Introduction
    2. 10.1 Production and Operations Management—An Overview
    3. 10.2 The Production Process: How Do We Make It?
    4. 10.3 Location, Location, Location: Where Do We Make It?
    5. 10.4 Pulling It Together: Resource Planning
    6. 10.5 Production and Operations Control
    7. 10.6 Looking for a Better Way: Improving Production and Operations
    8. 10.7 Transforming the Factory Floor with Technology
    9. 10.8 Trends in Production and Operations Management
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  12. 11 Creating Products and Pricing Strategies to Meet Customers' Needs
    1. Introduction
    2. 11.1 The Marketing Concept
    3. 11.2 Creating a Marketing Strategy
    4. 11.3 Developing a Marketing Mix
    5. 11.4 Buyer Behavior
    6. 11.5 Market Segmentation
    7. 11.6 What Is a Product?
    8. 11.7 Creating Products That Deliver Value
    9. 11.8 The Product Life Cycle
    10. 11.9 Pricing Strategies and Future Trends
    11. 11.10 Trends in Developing Products and Pricing
    12. Key Terms
    13. Summary of Learning Outcomes
    14. Preparing for Tomorrow's Workplace Skills
    15. Ethics Activity
    16. Working the Net
    17. Critical Thinking Case
    18. Hot Links Address Book
  13. 12 Distributing and Promoting Products and Services
    1. Introduction
    2. 12.1 The Nature and Functions of Distribution (Place)
    3. 12.2 Wholesaling
    4. 12.3 The Competitive World of Retailing
    5. 12.4 Using Supply Chain Management to Increase Efficiency and Customer Satisfaction
    6. 12.5 Promotion Strategy
    7. 12.6 The Huge Impact of Advertising
    8. 12.7 The Importance of Personal Selling
    9. 12.8 Sales Promotion
    10. 12.9 Public Relations Helps Build Goodwill
    11. 12.10 Trends in Social Media
    12. 12.11 Trends in E-Commerce
    13. Key Terms
    14. Summary of Learning Outcomes
    15. Preparing for Tomorrow's Workplace Skills
    16. Ethics Activity
    17. Working the Net
    18. Critical Thinking Case
    19. Hot Links Address Book
  14. 13 Using Technology to Manage Information
    1. Introduction
    2. 13.1 Transforming Businesses through Information
    3. 13.2 Linking Up: Computer Networks
    4. 13.3 Management Information Systems
    5. 13.4 Technology Management and Planning
    6. 13.5 Protecting Computers and Information
    7. 13.6 Trends in Information Technology
    8. Key Terms
    9. Summary of Learning Outcomes
    10. Preparing for Tomorrow's Workplace Skills
    11. Ethics Activity
    12. Working the Net
    13. Critical Thinking Case
    14. Hot Links Address Book
  15. 14 Using Financial Information and Accounting
    1. Introduction
    2. 14.1 Accounting: More than Numbers
    3. 14.2 The Accounting Profession
    4. 14.3 Basic Accounting Procedures
    5. 14.4 The Balance Sheet
    6. 14.5 The Income Statement
    7. 14.6 The Statement of Cash Flows
    8. 14.7 Analyzing Financial Statements
    9. 14.8 Trends in Accounting
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  16. 15 Understanding Money and Financial Institutions
    1. Introduction
    2. 15.1 Show Me the Money
    3. 15.2 The Federal Reserve System
    4. 15.3 U.S. Financial Institutions
    5. 15.4 Insuring Bank Deposits
    6. 15.5 International Banking
    7. 15.6 Trends in Financial Institutions
    8. Key Terms
    9. Summary of Learning Outcomes
    10. Preparing for Tomorrow's Workplace Skills
    11. Ethics Activity
    12. Working the Net
    13. Critical Thinking Case
    14. Hot Links Address Book
  17. 16 Understanding Financial Management and Securities Markets
    1. Introduction
    2. 16.1 The Role of Finance and the Financial Manager
    3. 16.2 How Organizations Use Funds
    4. 16.3 Obtaining Short-Term Financing
    5. 16.4 Raising Long-Term Financing
    6. 16.5 Equity Financing
    7. 16.6 Securities Markets
    8. 16.7 Buying and Selling at Securities Exchanges
    9. 16.8 Trends in Financial Management and Securities Markets
    10. Key Terms
    11. Summary of Learning Outcomes
    12. Preparing for Tomorrow's Workplace Skills
    13. Ethics Activity
    14. Working the Net
    15. Critical Thinking Case
    16. Hot Links Address Book
  18. 17 Your Career in Business
    1. Introduction
    2. 17.1 Learn the Basics of Business
    3. 17.2 Developing Interpersonal Skills Is Key to Your Success
    4. 17.3 Make Your Future Happen: Learn to Plan
    5. 17.4 Going to College Is an Opportunity of a Lifetime—Never Drop Out
    6. 17.5 Get Your Career Off on the Right Track
    7. 17.6 Self-Test Scoring Guidelines
  19. A | Understanding the Legal and Tax Environment
  20. Index
  21. References
Symbols
1996 Telecommunications Act 1.7 Competing in a Free Market
A
Abercrombie 6.2 Planning
absolute advantage 3.2 Why Nations Trade
Accounts receivable 16.2 How Organizations Use Funds
acid-test (quick) ratio 14.7 Analyzing Financial Statements
AICPA Auditing Standards Board 14.2 The Accounting Profession
Airbus Industries 1.7 Competing in a Free Market
American Building Restoration Products 3.6 Participating in the Global Marketplace
American Eagle 6.2 Planning
American Federation of Labor-Congress of Industrial Organization 8.7 The Labor Relations Process
American Heart Association 11.3 Developing a Marketing Mix
American Institute of CPAs 14.2 The Accounting Profession
Apollo Global Management 4.6 Mergers and Acquisitions
appellate courts (courts of appeals) Appendix A Understanding the Legal and Tax Environment
Application service providers (ASP) 13.2 Linking Up: Computer Networks
B
balance sheet 14.4 The Balance Sheet
Bank of America Merrill Lynch 16.6 Securities Markets
barriers to entry 1.7 Competing in a Free Market
Benefit segmentation 11.5 Market Segmentation
Black & Decker 11.6 What Is a Product?
Bloomberg Businessweek 12.5 Promotion Strategy
Brookfield Asset Management 4.6 Mergers and Acquisitions
Brookfield Business Partners 4.6 Mergers and Acquisitions
buy-national regulations 3.3 Barriers to Trade
Buyer behavior 11.4 Buyer Behavior
C
California Pizza Kitchen 11.5 Market Segmentation
Campbell’s soups 12.5 Promotion Strategy
capital expenditures 16.2 How Organizations Use Funds
Capital products 11.6 What Is a Product?
Carbone Smolan Agency 8.2 Employee Recruitment
Carnival Cruise Lines 11.3 Developing a Marketing Mix
certified management accountant (CMA) 14.2 The Accounting Profession
certified public accountant 5.5 Managing a Small Business
certified public accountant (CPA) 14.2 The Accounting Profession
Charles Schwab 16.6 Securities Markets
chief information officer (CIO) 13.1 Transforming Businesses through Information
collective bargaining 8.7 The Labor Relations Process
committee structure 7.2 Contemporary Structures
Common stock 16.5 Equity Financing
Computer-aided manufacturing (CAM) 10.7 Transforming the Factory Floor with Technology
Computer-integrated manufacturing (CIM) 10.7 Transforming the Factory Floor with Technology
Conceptual skills 6.7 Managerial Skills
conglomerate merger 4.6 Mergers and Acquisitions
Congressional Research Service Report 4.7 Trends in Business Ownership
consumer price index (CPI) 1.4 Macroeconomics: The Big Picture
contingency plans 6.2 Planning
contractionary policy 1.5 Achieving Macroeconomic Goals
controlling 6.5 Controlling
Convenience products 11.6 What Is a Product?
Corporate philanthropy 2.4 Responsibilities to Stakeholders
corporate social responsibility (CSR) 2.3 Managing a Socially Responsible Business
cost competitive advantage 11.2 Creating a Marketing Strategy
cost per thousand (CPM) 12.6 The Huge Impact of Advertising
critical path method (CPM) 10.5 Production and Operations Control
Current assets 14.4 The Balance Sheet
Current liabilities 14.4 The Balance Sheet
Customer departmentalization 7.1 Building Organizational Structures
Customer satisfaction 11.1 The Marketing Concept
Cyclical unemployment 1.4 Macroeconomics: The Big Picture
D
DeBeers Consolidated Mines Ltd. 1.7 Competing in a Free Market
Decentralization 7.5 Degree of Centralization
decision support system (DSS) 13.3 Management Information Systems
decisional role 6.6 Managerial Roles
Demand deposits 15.1 Show Me the Money
Demand-pull inflation 1.4 Macroeconomics: The Big Picture
Demographic segmentation 11.5 Market Segmentation
Department of Commerce 5.5 Managing a Small Business
Depreciation 14.4 The Balance Sheet
differential competitive advantage 11.2 Creating a Marketing Strategy
Dodd-Frank Wall Street Reform and Consumer Protection Act 15.2 The Federal Reserve System
double-entry bookkeeping 14.3 Basic Accounting Procedures
E
Earnings per share (EPS) 14.7 Analyzing Financial Statements
electronic communications networks (ECNs) 16.7 Buying and Selling at Securities Exchanges
electronic data interchange (EDI) 10.4 Pulling It Together: Resource Planning
Enterprise Rent-A-Car 11.1 The Marketing Concept
enterprise resource planning (ERP) 10.4 Pulling It Together: Resource Planning
environmental scanning 11.2 Creating a Marketing Strategy
Equal Employment Opportunity Commission 8.9 Legal Environment of Human Resources and Labor Relations
Exchange controls 3.3 Barriers to Trade
exchange-traded fund (ETF) 16.6 Securities Markets
executive information system (EIS) 13.3 Management Information Systems
expansionary policy 1.5 Achieving Macroeconomic Goals
Expense items 11.6 What Is a Product?
Export Working Capital Program 3.6 Participating in the Global Marketplace
F
factors of production 1.1 The Nature of Business
federal budget deficit 1.5 Achieving Macroeconomic Goals
Federal Computer Fraud and Abuse Act 13.6 Trends in Information Technology
Federal Deposit Insurance Corporation (FDIC) 15.4 Insuring Bank Deposits
Federal Mediation and Conciliation Service 8.9 Legal Environment of Human Resources and Labor Relations
Federal Open Market Committee 15.2 The Federal Reserve System
Federal Reserve 15.1 Show Me the Money
Federal Reserve System 15.2 The Federal Reserve System
Federal Reserve System (the Fed) 1.5 Achieving Macroeconomic Goals
Federal Trade Commission 4.5 Franchising: A Popular Trend
Financial accounting 14.1 Accounting: More than Numbers
Financial Accounting Standards Board (FASB) 14.1 Accounting: More than Numbers
financial intermediation, 15.3 U.S. Financial Institutions
Fixed assets 14.4 The Balance Sheet
flexible manufacturing system (FMS) 10.7 Transforming the Factory Floor with Technology
floating exchange rates 3.1 Global Trade in the United States
formal organization 7.7 The Informal Organization
franchise agreement 4.5 Franchising: A Popular Trend
Franchise Business Review 4.5 Franchising: A Popular Trend
Frictional unemployment 1.4 Macroeconomics: The Big Picture
Functional departmentalization 7.1 Building Organizational Structures
Futures contracts 16.6 Securities Markets
G
General Mills 12.8 Sales Promotion
General Services Administration 10.4 Pulling It Together: Resource Planning
generally accepted accounting principles (GAAP) 14.1 Accounting: More than Numbers
Geographic departmentalization 7.1 Building Organizational Structures
Geographic segmentation 11.5 Market Segmentation
global management skills 6.8 Trends in Management and Leadership
Goldman Sachs 16.6 Securities Markets
gross domestic product (GDP) 1.4 Macroeconomics: The Big Picture
H
Habitat for Humanity 1.1 The Nature of Business
Hawthorne effect 9.2 The Hawthorne Studies
Hewlett-Packard Enterprise 13.6 Trends in Information Technology
horizontal merger 4.6 Mergers and Acquisitions
Human relations skills 6.7 Managerial Skills
I
Ilwaco Landing Fishermen 2.4 Responsibilities to Stakeholders
import quota 3.3 Barriers to Trade
informal organization 7.7 The Informal Organization
informational role 6.6 Managerial Roles
Institutional investors 16.6 Securities Markets
Intangible assets 14.4 The Balance Sheet
integrated marketing communications (IMC) 12.5 Promotion Strategy
International Co-operative Alliance 4.4 Specialized Forms of Business Organization
International Franchise Association 4.5 Franchising: A Popular Trend
International Monetary Fund 3.2 Why Nations Trade, 15.5 International Banking
International Monetary Fund (IMF) 3.4 Fostering Global Trade
International Organization for Standardization 10.6 Looking for a Better Way: Improving Production and Operations
International Paper Company 1.1 The Nature of Business
interpersonal roles 6.6 Managerial Roles
inventory turnover ratio 14.7 Analyzing Financial Statements
Investment bankers 16.6 Securities Markets
J
Johnson Controls 4.6 Mergers and Acquisitions
L
leveraged buyout (LBO) 4.6 Mergers and Acquisitions
limited liability company (LLC) 4.3 Corporations: Limiting Your Liability
line-and-staff organization 7.1 Building Organizational Structures
local area network (LAN) 13.2 Linking Up: Computer Networks
Long-term liabilities 14.4 The Balance Sheet
M
Managed service providers (MSP) 13.2 Linking Up: Computer Networks
management information systems 13.1 Transforming Businesses through Information
management rights clause 8.7 The Labor Relations Process
Management support systems (MSS) 13.3 Management Information Systems
managerial accounting 14.1 Accounting: More than Numbers
Manufacturers’ representatives 12.2 Wholesaling
Manufacturing resource planning II (MRPII) 10.4 Pulling It Together: Resource Planning
market segmentation 11.5 Market Segmentation
marketable securities 16.2 How Organizations Use Funds
marketing concept 11.1 The Marketing Concept
Marketing research 11.5 Market Segmentation
Maslow’s hierarchy of needs 9.3 Maslow's Hierarchy of Needs
Materials requirement planning (MRP) 10.4 Pulling It Together: Resource Planning
matrix structure 7.2 Contemporary Structures
mechanistic organization 7.6 Organizational Design Considerations
merchant wholesaler 12.2 Wholesaling
middle management 6.3 Organizing
Miller Brewing Company 4.6 Mergers and Acquisitions
mission 6.2 Planning
mission statement 6.2 Planning
Model Business Corporation Act 4.3 Corporations: Limiting Your Liability
monopolistic competition 1.7 Competing in a Free Market
Morgan Stanley 16.6 Securities Markets
Morris Financial Concepts 9.8 Trends in Employee Motivation
Municipal bonds 16.6 Securities Markets
Museum of Science and Industry 11.3 Developing a Marketing Mix
N
National Association of Manufacturers Skills Gap Report 10.8 Trends in Production and Operations Management
National Association of Securities Dealers Automated Quotation system 16.7 Buying and Selling at Securities Exchanges
National Federation of Independent Businesses 5.6 Small Business, Large Impact
National Institute of Standards and Technologies 10.6 Looking for a Better Way: Improving Production and Operations
National Labor Relations Board 8.7 The Labor Relations Process
Neiman-Marcus 11.6 What Is a Product?
Network Capital Funding Corporation 1.2 Understanding the Business Environment
New Belgium Brewing Company 2.4 Responsibilities to Stakeholders
New Mexico Manufacturing Extension Partnership 10.5 Production and Operations Control
New York Stock Exchange 14.2 The Accounting Profession
niche competitive advantage 11.2 Creating a Marketing Strategy
nonprogrammed decisions 6.6 Managerial Roles
Norfolk Southern 6.6 Managerial Roles
North American Free Trade Agreement (NAFTA) 3.5 International Economic Communities
North American Industry Classification System 5.3 Small Business: Driving America's Growth
not-for-profit organization 1.1 The Nature of Business
O
Observation research 11.5 Market Segmentation
Occupational Safety and Health Administration 8.9 Legal Environment of Human Resources and Labor Relations
Office of International Trade 5.5 Managing a Small Business
Oil, Chemical and Atomic Workers Union 8.7 The Labor Relations Process
Open market operations 15.2 The Federal Reserve System
Operational planning 6.2 Planning
organizing 6.3 Organizing
over-the-counter (OTC) markets 16.7 Buying and Selling at Securities Exchanges
P
Pacific Gas & Electric Company 1.1 The Nature of Business
Paper, Allied-Industrial, Chemical and Energy International Union 8.7 The Labor Relations Process
perfect (pure) competition 1.7 Competing in a Free Market
Personality 11.4 Buyer Behavior
Piggly Wiggly Carolina 9.8 Trends in Employee Motivation
Place (distribution) strategy 11.3 Developing a Marketing Mix
Planning 6.2 Planning
PNC Financial Services Group 7.1 Building Organizational Structures
Prada 6.2 Planning
preferred stock 16.5 Equity Financing
PricewaterhouseCoopers 14.2 The Accounting Profession
primary market 16.6 Securities Markets
principle of comparative advantage 3.2 Why Nations Trade
private accountants 14.2 The Accounting Profession
Process departmentalization 7.1 Building Organizational Structures
producer price index (PPI) 1.4 Macroeconomics: The Big Picture
Product departmentalization 7.1 Building Organizational Structures
product life cycle 11.8 The Product Life Cycle
program evaluation and review technique (PERT) 10.5 Production and Operations Control
Programmed decisions 6.6 Managerial Roles
programmed instruction 8.4 Employee Training and Development
Promotion strategy 11.3 Developing a Marketing Mix
promotional mix 12.5 Promotion Strategy
protectionism 3.2 Why Nations Trade
Protective tariffs 3.3 Barriers to Trade
Psychographic segmentation 11.5 Market Segmentation
public accountants 14.2 The Accounting Profession
Public Company Accounting Oversight Board 14.2 The Accounting Profession
Publix Super Markets 16.5 Equity Financing
R
Rader Awning & Upholstery 10.5 Production and Operations Control
Recruitment branding 8.2 Employee Recruitment
reference groups 11.4 Buyer Behavior
Relationship marketing 11.1 The Marketing Concept
reserve requirement 15.2 The Federal Reserve System
return on equity (ROE) 14.7 Analyzing Financial Statements
revolving credit agreement 16.3 Obtaining Short-Term Financing
S
Sales promotions 12.8 Sales Promotion
Sandoz and Alcon 7.2 Contemporary Structures
Sarah Adult Day Services 4.7 Trends in Business Ownership
Sarbanes-Oxley Act 14.2 The Accounting Profession
scientific management 9.1 Early Theories of Motivation
Screen Actors Guild 8.7 The Labor Relations Process
seasonal unemployment 1.4 Macroeconomics: The Big Picture
secondary market 16.6 Securities Markets
selection interview 8.3 Employee Selection
selective credit controls 15.2 The Federal Reserve System
selective strike strategy 8.8 Managing Grievances and Conflicts
Service Employees International Union 8.10 Trends in Human Resource Management and Labor Relations
shopping products 11.6 What Is a Product?
Small Business Administration (SBA) 5.7 The Small Business Administration
Small Business Association 5.5 Managing a Small Business
Small Business Investment Companies (SBICs) 5.7 The Small Business Administration
Specialty products 11.6 What Is a Product?
standard of living 1.1 The Nature of Business
statement of cash flows 14.6 The Statement of Cash Flows
Stock dividends 16.5 Equity Financing
Stockholders (or shareholders) 4.3 Corporations: Limiting Your Liability
Strategic planning 6.2 Planning
Structural unemployment 1.4 Macroeconomics: The Big Picture
supervisory (first-line) management 6.3 Organizing
survey research 11.5 Market Segmentation
T
Tactical planning 6.2 Planning
Taft-Hartley Act of 1947 8.7 The Labor Relations Process
Taylor California Cellars 11.9 Pricing Strategies and Future Trends
TD Ameritrade 16.6 Securities Markets
technical skills 6.7 Managerial Skills
Telecommunications Act of 1996 1.2 Understanding the Business Environment
Texas Health Resources 8.3 Employee Selection
The Federal Trade Commission 1.2 Understanding the Business Environment
The NonProfit Times Introduction
Time deposits 15.1 Show Me the Money
top management 6.3 Organizing
Training and development 8.4 Employee Training and Development
transaction processing system (TPS) 13.3 Management Information Systems
Treasury’s Bureau of Engraving and Printing 15.1 Show Me the Money
TripAdvisor 6.2 Planning
Turing Pharmaceuticals 2.1 Understanding Business Ethics
Tyco International 4.6 Mergers and Acquisitions
U
Unemployment compensation 8.6 Employee Compensation and Benefits
Unemployment Compensation Commission 8.6 Employee Compensation and Benefits
Uniform Franchise Offering Circular 4.5 Franchising: A Popular Trend
Union Pacific Railroad 8.4 Employee Training and Development
United Nations Sustainability Development Goals 3.9 Trends in Global Competition
United Papermakers International Union 8.7 The Labor Relations Process
Unsought products 11.6 What Is a Product?
W
Wicks ’n’ Sticks 4.5 Franchising: A Popular Trend
wide area network (WAN) 13.2 Linking Up: Computer Networks
Worker’s compensation 8.6 Employee Compensation and Benefits
World Wildlife Fund 1.1 The Nature of Business
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