Understanding Economic Systems and Business
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Making Ethical Decisions and Managing a Socially Responsible Business
1. Renae Merle, “‘Pharma Bro’ Martin Shkreli Goes on Trial, Where He Finds Another Kind of Limelight,” Washington Post, https://www.washingtonpost.com, June 27, 2017.
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Competing in the Global Marketplace
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Forms of Business Ownership
1. Tara Siegel Bernard, “Building a Luxury Retail Business on the Web,” The Wall Street Journal-Small Business, July 12, 2005, p. B4; Pearl Paradise corporate website, http://www.pearlparadise.com (August 17, 2017); Jeremy Shepherd, “My Journey From Flight Attendant To CEO Of A $20 Million Company,” The Blog, Huffington Post, November 1, 2010 (accessed August 17, 2017); Syl Tang , "Rarest of pearls face a less than golden future," Financial Times, https://www.ft.com, accessed August 17, 2017.
2. “LLC vs. S Corp.: What’s the Best Setup for Your Startup?” Young Upstarts, http://www.youngupstarts.com, August 28, 2017; “Be Careful! Structuring Your Business as an LLC Is Not a Guarantee of Liability Protection,” allBusiness, https://www.allbusiness.com, accessed September 30, 2017; Linda Ravden, based on personal interview on May 25, 2006.
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9. “The Economic Impact of Franchised Businesses in the United States,” International Franchise Association, http://www.franchise.org; "FAQs about Franchising." FAQs about Franchising | International Franchise Association, (August 17, 2017).
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11. Thomas Content, “With acquisition of Tyco, Johnson Controls will become global 'one-stop shop' for building controls,” Journal Sentinel, January 25, 2016, http://archive.jsonline.com, (accessed August 17, 2017); Johnson Control Media Center, http://www.johnsoncontrols.com (accessed August 17, 2017); Brian Steinberg, “AT&T Opens New Advertising Unit in Advance of Time Warner Merger,” Variety, August 4, 2017, (August 6, 2017).
12. Christina Mercer, “We List the Most Notable Tech Acquisitions of 2017, So Far," ComputerworldUK, https://www.computeruk.com, December 12, 2017.
13. Gemma Acton, “Number of Global M&A Deals Tumbles in Q1 2017 While Overall Value Rises,” CNBC, https://www.cnbc.com, accessed August 6, 2017.
14. Harry R. Webber, “UPS to Buy Trucking Company Overnight for $1.25 Billion to Expand Its Freight Business,” USA Today, May 17, 2005, p. 6B.
15. Kevin J. Delaney, “Google to Buy Urchin Software, Provider of Data for Advertisers,”Wall Street Journal, March 29, 2005, p. B4.
16. Koh Gui Qing and Greg Roumeliotis, “Apollo Global Braves LBO Rout with $7 Billion ADT Deal,” Reuters, https://www.reuters.com, accessed August 6, 2017.
17. Laurie J. Flynn, “Oracle Acquiring Another Big Rival,” San Diego Union–Tribune, September 13, 2005, p. C1.
18. Joe McDonald, “Yahoo Buys Stake in China’s No. 1 Web Shopping Firm,” Associated Press, San Diego Union- Tribune, August 12, 2005, p. C1.
19. Greg Petro, “Amazon's Acquisition of Whole Foods Is About Two Things: Data and Product,” Forbes, http://www.forbes.com, accessed March 31, 2018; Kate Taylor, “Here Are All the Changes Amazon Is Making to Whole Foods,” Business Insider, www.businessinsider.com, March 2, 2018.
20. Tom Hals and Jessica DiNapoli, “Brookfield Business Partners to Buy Westinghouse for $4.6 Billion,” Reuters, https://www.reuters.com, January 4, 2018.
21. Brad Gevurtz, “’Fasten Your Seat Belt’: There's Going to Be a Dealmaking Bonanza in 2017,” Business Insider, www.businessinsider.com, accessed August 6, 2017.
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Entrepreneurship: Starting and Managing Your Own Business
1. Shannon McMahon, “Stepping into a Fortune,” San Diego Union-Tribune, April 5, 2005, p. C4.
2. Dashel Pierson, “10 Things You Should Know about Surfing in the Olympics,” Surfline, http://www.surfline.com, August 5, 2016.
3. Steve Chapple, “Reef Brand’s Co-founder Eyes the Horizon,” San Diego Union Tribune, https://www.sandiegouniontribune.com, December 13, 2013.
4. Andrew Morse, “An Entrepreneur Finds Tokyo Shares Her Passion for Bagels,” The Wall Street Journal, October 18, 2005, p. B1.
5. Barbara Farfan, “Amazon.com’s Mission Statement”, The Balance. April 15, 2018, https://www.thebalance.com/amazon-mission-statement-4068548.
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7. Martha Irvine, “More 20-Somethings Are Blazing Own Paths in Business,” San Diego Union-Tribune, November 22, 2004, p. C6.
8. Keith McFarland, “What Makes Them Tick,” Inc. 500, October 19, 2005, http://www.inc.com.
10. U.S. Small Business Administration, “Make Sure You Meet SBA Size Standards,” https://www.sba.gov, accessed February 1, 2018.
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12. “Annual Survey of Entrepreneurs,” https://www.census.gov, accessed February 1, 2018.
13. “The Kauffman Index,” http://www.kauffman.org, accessed February 2, 2018.
14. Adapted from “They’ve Founded Million Dollar Companies and They’re not Even 30,”https://www.inc.com/30-under-30.
15. McFarland, “What Makes Them Tick.”
16. “The Kauffman Index,” http://www.kauffman.org, accessed February 2, 2018.
17. Andrew Blackman, “Know When to Give Up,” The Wall Street Journal, May 9, 2005, p. R9.
18. Michelle Prather, “Talk of the Town,” Entrepreneur Magazine, February 2003, http://www.entrepreneur.com.
19. Forbes, “Ten Best Cities for Entrepreneurs” https://www.forbes.com/pictures/feki45igde/10-best-cities-for-young-entrepreneurs/#5bc189726058.
20. Don Debelak, “Rookie Rules,” Business Start-Ups Magazine, http://www.entrepreneur.com, March 2, 2006.
21. McFarland, “What Makes Them Tick.”
22. Much of the statistical information for the SBA section is from the Small Business Administration website at http://www.sba.gov.
23. “SBA Lending Activity in FY 2017 Shows Consistent Growth,” https://www.sba.gov, October 13, 2017.
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Management and Leadership in Today's Organizations
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Designing Organizational Structures
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Managing Human Resources and Labor Relations
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Motivating Employees
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Achieving World-Class Operations Management
1. Soyoung Kim, “New Water Bottling Plant in Los Lunas Brings Jobs, But Also Concerns,” KRQE News, http://krqe.com, November 17, 2016.
2. Brandon Loomis, “What drought? Nestle Plans $35 million plant to bottle water in Phoenix,” The Republic, https://www.azcentral.com, May 19, 2016.
3. Lydia DePillis, “Cities Try to Lure Amazon, But Want to Keep the Details Secret,” CNN, http://money.cnn.com, October 19, 2017.
4. Mike Colias and William Mauldin, “GM Expects to Move 600 Supplier Jobs from Mexico to Texas,” The Wall Street Journal, https://www.wsj.com, June 16, 2017.
5. Christian Davenport, “Is $48 Too Much for the Federal Government to Pay for a Hammer?” The Washington Post, https://www.washingtonpost.com, June 25, 2014.
6. “Army Awards FedBid Contract to Provide Reverse Auction Acquisition Solution,” Business Wire, https://www.businesswire.com, May 31, 2017.
7. Aaron Huff, “Will Blockchain Extend or Disrupt Your Business?” Commercial Carrier Journal, https://www.ccjdigital.com, December 19, 2017.
8. Claudia Infante,“Value Stream Mapping Boosts Productivity for Awning Maker,” Finance New Mexico, https://financenewmexico.org, October 9, 2016.
9. “Best of the Best” Win U.S. National Excellence Honor: 2017 Baldrige Award Goes to 5 Outstanding Organizations,” https://www.commerce.gov, November 16, 2017.
10. National Association of Manufacturers, “Top 20 Facts About Manufacturing,” http://www.nam.org, accessed February 20, 2018.
12. Matt Hourihan and David Parkes, “AAAS Appropriations Roundup,” http://www.innovationtaskforce.org, September 16, 2016.
13. World Bank, “High-Technology Exports,” https://data.worldbank.org, accessed February 20, 2018.
14. National Association of Manufacturers, “Manufacturers Strive to Close Skills Gap,” https://www.nahad.org, accessed February 20, 2018.
15. Benjamin Brandell, “What Is Business Process Management? A Really Simple Introduction,” Business 2 Community, https://www.business2community.com, August 18, 2016.
16. Dave Blanchard, “Dell Reinvents Its Supply Chain,” Industry Week, http://www.industryweek.com, December 16, 2010.
17. “Business Value of Process Standards,” http://www.bpminstitute.org, accessed February 20, 2018.
Creating Products and Pricing Strategies to Meet Customers' Needs
1. “Lexus Rises to the Top in Customer Satisfaction,” Automotive News, http://www.autonews.com, August 25, 2015.
2. “What Is Customer Retention?” Customer Insight Group, https://www.customerinsightgroup.com, April 20, 2017.
3. Anna Nicolaou, “How Streaming Saved the Music Industry,” Financial Times, https://www.ft.com, January 16, 2017.
4. Catalin Zorzini, “Infographic: An Analysis of Online Shopping Habits of Men & Women,” https://ecommerce-platforms.com, accessed October 8, 2017.
5. “Nielsen Announces Launch of National Television Out-of-Home Measurement Service,” http://www.nielsen.com, October 24, 2016.
6. Gary Hamel and Nancy Tenant, “The Five Requirements of a Truly Innovative Company,” Harvard Business Review, https://hbr.org, April 27, 2015.
7. Drake Baer and Jay Yarrow, “22 of the Most Epic Product Failures in History,” Business Insider, http://www.businessinsider.com, July 31, 2014.
8. Eugene Kim, “Amazon’s Prime Membership Is Eating into Costco and Sam’s Club’s Territory,” Business Insider, http://www.businessinsider.com, September 26, 2016.
9. Glenn Taylor, “More than 90% of Consumers Use Smartphones While Shopping in Stores,” Retail Touch Points, https://www.retailtouchpoints.com, August 20, 2015.
10. Daniel Boffey, “Google Price Comparison Site to Compete with Rivals for Top Search Slot,” The Guardian, https://www.theguardian.com, September 27, 2017.
Distributing and Promoting Products and Services
1. Jessica Dyer, “Albuquerque Lands a Big Catch in Retailing,” Albuquerque Journal, https://www.abqjournal.com, July 14, 2016; Stephen Singer, “Cabela’s Touted as a Tourist Destination,” Deseret News, https://www.deseretnews.com, October 28, 2007.
2. Dan Orlando, “Kraft Heinz, Oprah Announce Retail Food Line,” Supermarket News, http://www.supermarketnews.com, August 11, 2017.
3. “Stunt Marketing or No, Dominos Has Refurbished Their Brand,” University of Maryland website, December 1, 2016, https://www.rhsmith.umd.edu/news/stunt-marketing-or-no-dominos-has-refurbished-its-brand
4. Edmundas Jasinskas et al, “Impact of Hotel Service Quality on the Loyalty of Customers,” Economic Research, 29(1): 559–572, 2016.
5. “Low fares. Nothing to hide: Transfarency,” www.southwest.com, accessed March 21, 2018; S. Carey, “Southwest Airlines Launches ‘Transfarency’ Campaign,” The Wall Street Journal, https://www.wsj.com, October 8, 2015.
6. Lucia Moses, “A Look at Kids’ Exposure to Ads,” Ad Week, http://www.adweek.com, March 11, 2014.
7. “US Ad Spending: The eMarketer Forecast for 2017,” eMarketer, https://www.emarketer.com, March 15, 2017.
8. “Global Ad Spending Growth to Double This Year,” eMarketer, https://www.emarketer.com, July 9, 2014.
9. Lara O’Reilly, “These Are the 10 Companies that Spend the Most on Advertising,” Business Insider, http://www.businessinsdier.com, July 6, 2015
10. “TV Universe Grows to 119.6 Million Homes for 2016-2017 Season,” Marketing Charts, http://www.marketingcharts.com, August 29, 2017.
11. Jim Tincher, “Your Moment of Truth,” Customer Think, http://customerthink.com, August 30, 2016.
12. “Coupon Statistics: The Ultimate Collection,” Access Development, http://blog.accessdevelopment.com, May 17, 2017.
13. Drew Hendricks, “5 Ways to Enhance Your SEO Campaign with Online Coupons,” Forbes, https://www.forbes.com, May 13, 2015
14. Laurent Muzellec, “James Bond, Dunder Mifflin, and the Future of Product Placement,” Harvard Business Review, https://hbr.org, June 23, 2016.
15. Josh Terry, “Unfunny Emoji Movie Is a Sad Echo of 2015’s “Inside Out,” Deseret News, http://www.deseretnews.com, July 31, 2017.
16. Don Steinberg, “Science Affliction: Are Companies Cursed by Cameos in Blade Runner?” The Wall Street Journal, https://www.wsj.com, September 25, 2017.
17. “Blog Posts Written Today,” WorldoMeter, http://www.worldometer.info, accessed August 30, 2017; Tumblr website, https://www.tumblr.com, accessed August 30, 2017.
18. Carly Botelho, “5 Impressive Brand Blogs and What They’re Doing Right,” Business 2 Community, http://www.business2community.com, March 21, 2014.
19. Peter Kafka, “Podcast Network Gimlet Media Has Raised Another $5 Million—This Time from Ad Giant WPP,” Recode, https://www.recode.net, September 6, 2017.
20. “U.S. Pet Food Market Size & Share Is Expected to Reach USD 30.01 Billion in 2022: Zion Market Research,” https://globenewswire.com, May 22, 2017; “How Purina Made Fetch Happen [Again],” Medium.com, https://medium.com, April 5, 2017.
21. Stefany Zaroban and Fareeha Ali, “US Online Retail Posts Its Largest Gain in Five Years,” Internet Retailer, https://www.digitalcommerce360.com, August 17, 2017.
22. “Voice Echoes Outside the Warehouse,” DCVelocity, http://dcvelocity.com, September 5, 2017.
23. John Furth, “Amazon vs. Walmart Is Shaping Up to Be a Battle of the Mega-Retailers,” New York Daily News, http://www.nydailynews.com, August 30, 2017.
Using Technology to Manage Information
1. Jason Compton, “Meet the Supercomputer Driving a Business Boom in the UK,” Forbes, https://www.forbes.com, Junes 14, 2016.
2. Patrick Thibodeau, “U.S. To Have 200-Petaflop Supercomputer by Early 2018,”Computer World, https://www.computerworld.com, June 21, 2016.
3. Thomas Friedman, The World Is Flat (New York: Farrar, Straus and Giroux, 2005) p. 8.
4. Bhavan Jaipragas, “Free Trade for Minnows: How Alibaba Gave Malaysia’s e-Hub Hopes a Boost,” This Week in Asia, http://www.scmp.com, November 20, 2017.
5. Jason Newton and Jesse Gosselin, “VA Looks to Install WiFi after News 8 Story,” WTNH News 8, http://wtnh.com, February 20, 2017.
6. Toby Ward, “Technology, the Intranet, and Employee Productivity,” Prescient Digital Media, http://www.prescientdigital.com, accessed February 21, 2018.
7. John Quain, “Alexa, What Happened to My Car?” The New York Times, https://www.nytimes.com, January 25, 2018.
8. Michael Franco, “The Beginner’s Guide to VPN’s,” Life Hacker, https://lifehacker.com, November 20, 2017.
9. Chris Preimesberger, “Why Cloud Services Became the New Normal in 2017,” eWeek, http://www.eweek.com, January 4, 2018.
10. Bob Evans, “How Cloud Heavyweights Microsoft, Amazon and IBM Will Transform Cloud Computing in 2018,” Forbes, January 3, 2018, https://www.forbes.com.
11. “Global Managed IT Service Providers Market 2018-2021,” PR Newswire, https://www.prnewswire.com, January 17, 2018.
12. Kathleen Hickey, “Data Warehouses Integrate Supply Chains,” World Trade, February 1, 2006, p. 42.
13. Sami Barry, “The Strategic Role of a Chief Knowledge Officer,” Helbling and Associates, Inc. Insights, https://www.helblingsearch.com, September 27, 2012.
14. Milon Gupta, “How Strategic Leaders Use Storytelling,” Strategic Thinking, http://www.strategicthinking.eu, November 2, 2015.
15. Chris Low, “Information Security Policies Every Business Must Implement,” CIO, https://www.cio.com, August 16, 2017.
16. Steve Morgan, “Cyber Crime Costs Projected to Reach $2 Trillion by 2019,” Forbes, https://www.forbes.com, January 17, 2016.
17. Sean Michael Kerner, “IDC Analysts Identify IT Security Trends at RSA,” eWeek, http://www.eweek.com, April 22, 2015.
19. Jack Cloherty and Pierre Thomas, “Trojan Horse Bug Lurking in Vital US Computers Since 2011,” ABC News, http://abcnews.go.com, November 6, 2014.
20. “Effective Planning and Preparation Can Reduce Impact of 2018 Cyber Security Attacks, Data Breaches,” Yahoo Finance, https://finance.yahoo.com, January 30, 2018.
21. Patrick Watson, “Why Bitcoin Has Inflation Risk,” Equities.com, https://www.equities.com, January 13, 2018.
22. Kaveh Waddell, “CSI: Walmart,” The Atlantic, https://www.theatlantic.com, April 3, 2017; Dave Smith, “Computer Fraud and Abuse Act 2013: New CFAA Draft Aims to Expand, Not Reform, the ‘Worst Law in Technology’,” International Business Times, http://www.ibtimes.com, March 28, 2013.
23. “Remote Work is ‘the New Normal,’” Fast Company, https://www.fastcompany.com, February 28, 2018.
24. Michael Guta, “3.9 Million Americans—including Freelancers—Now Work from Home at Least Half the Week,” Small Business Trends, https://smallbiztrends.com, April 2, 2018.
25. Andrea Loubier, “Benefits of Telecommuting for the Future of Work,” Forbes, https://www.forbes.com, July 20, 2017; Michelle Conlin, “The Easiest Commute of All,” Business Week, December 12, 2005, p. 78.
26. Paul Trujillo, “5 Reasons Small Businesses Need the Cloud,” B2C Community, https://www.business2community.com, January 30, 2018.
Using Financial Information and Accounting
1. Sneha Shah, “10 Biggest Recent Accounting Scandals in America,” http://www.insidermonkey.com, March 27, 2017; Pat Wechsler, “This CEO Spent Nearly 7 Years in Jail. Now He’s Helping Ex-Cons,” Fortune, http://fortune.com, February 16, 2016; Joseph Ax, “Ex-Accounting Executive Avoids Prison in Madoff Fraud Case,” Reuters, http://www.reuters.com, July 9, 2015; Scott Cohn, “Former Enron Executive Jeffrey Skilling Moved to Minimum-Security Prison,” CNBC, https://www.cnbc.com, January 9, 2014.
2. “Accounting Industry in the U.S.,” Statista, https://www.statista.com, accessed August 10, 2017; “Accountants and Auditors,” Occupational Outlook Handbook, https://www.bls.gov, accessed August 10, 2017.
3. Raymond Doherty, “Deloitte Overtakes PwC as World’s Largest Firm,” http://economia.icaew.com, accessed August 10, 2017.
4. “About the AICPA,” http://www.aicpa.org, accessed August 10, 2017.
5. Eric Krell, “What Triggers Financial Restatements?” Business Finance magazine, http://businessfinancemag.com, accessed August 10, 2017.
6. “A Guide to the Sarbanes-Oxley Act,” http://www.soxlaw.com, accessed August 11, 2017; Ken Tysiac, “Companies Spending More Time on SOX Compliance,” Journal of Accountancy, http://www.journalofaccountancy.com, June 12, 2017.
7. “Fine-Tuning the SOX Compliance Process,” https://www.protiviti.com, accessed August 11, 2017.
8. “Key Developments in Standard-Setting for Private Companies,” https://www.pwc.com, accessed August 10, 2017.
9. Henry Bell, “6 Accounting Trends to Watch Out for in 2017 (And How to Make the Most of Then),” The Receipt Bank Blog, https://blog.receipt-bank.com, December 19, 2016; Samuel Edwards, “5 Trends Driving Disruption in the Accounting Industry,” Entrepreneur, https://www.entrepreneur.com, September 23, 2016.
10. Mary Ellen Biery, “3 Top Tech Trends for Public Accountants to Watch in 2017,” https://www.accountingtoday.com, February 15, 2017.
11. Sarah Ovaska-Few, “Technology Trends for Accounting Firm Leaders,” Journal of Accountancy, http://www.journalofaccountancy.com, June 14, 2017.
Understanding Money and Financial Institutions
1. “Currency in Circulation,” https://fred.stlouisfed.org, accessed September 7, 2017.
2. “Money Stock and Debt Measures—H.6 Release,” https://www.federalreserve.gov, accessed September 7, 2017.
3. “The Federal Reserve Payments Study 2016,” https://www.federalreserve.gov, accessed September 7, 2017; Brad Kvederis, “The Paper Check Lives: Why the Check Decline Slowed in 2016,” http://fi.deluxe.com, January 19, 2017.
4. “BLS Spotlight on Statistics: The Recession of 2007–2009,” http://www.bls.gov/spotlight, accessed September 7, 2017.
5. “Predatory Lending,” The Economist, https://www.economist.com, accessed September 7, 2017; Steve Denning, “Lest We Forget: Why We Had a Financial Crisis,” Forbes, http://www.forbes.com, November 22, 2011.
6. Kimberly Amadeo, “What Is Too Big to Fail? With Examples of Banks,” The Balance, https://www.thebalance.com, accessed September 7, 2017; John Maxfield, “A Timeline of Bear Stearns' Downfall,” The Motley Fool, https://www.fool.com, accessed September 7, 2017.
7. Chris Isidore, “Fed Made $9 Trillion in Emergency Overnight Loans,” CNN Money, http://money.cnn.com, accessed September 7, 2017.
8. Mark Koba, “Dodd-Frank Act: CNBC Explains,” CNBC, https://www.cnbc.com, accessed September 7, 2017.
9. James McBride, “The Role of the U.S. Federal Reserve,” Council on Foreign Relations, https://www.cfr.org, accessed September 7, 2017; Donna Borak, “For the First Time, All U.S. Banks Pass Fed’s Stress Tests,” CNN Money, http://money.cnn.com, June 28, 2017.
10. “Statistics at a Glance as of June 30, 2017,” https://www.fdic.gov, accessed September 7, 2017.
11. “FDIC-Insured Savings Institutions,” https://www5.fdic.gov, accessed September 7, 2017.
12. “A Brief History of Credit Unions,” and “Industry at a Glance as of 3/31/17,” https://www.ncua.gov, accessed September 7, 2017.
13. “U.S. Public Pension Assets Rise to $3.396 Trillion in Q4—Census,” http://www.reuters.com, March 30, 2017.
14. “Who Is the FDIC?” https://www.fdic.gov, accessed September 7, 2017.
15. James Passeri, “Citigroup Tops List of U.S. Banks with Exposure to China: Update,” http://realmoney.thestreet.com, January 13, 2016.
16. “Assets and Liabilities of U.S. Branches and Agencies of Foreign Banks,” https://www.federalreserve.gov, accessed September 8, 2017.
17. Thomas Colson, “At Least 12 Banks Are Moving Some Operations from London to Dublin after Brexit,” Business Insider, http://www.businessinsider.com, June 30, 2017; Peter S. Goodman, “Europe’s Economy, After 8-Year Detour, Is Fitfully Back on Track,” The New York Times, https://www.nytimes.com, April 29, 2016.
18. Julie Conroy, “Top 10 Trends in Retail Banking & Payments, 2017: Data Analytics Differentiate,” http://aitegroup.com, accessed September 7, 2017.
19. Andre Bourque, “12 Top Fintech Companies to Watch,” Entrepreneur, https://www.entrepreneur.com, February 28, 2017.
20. Jim Marous, “Top 10 Retail Banking Trends and Predictions for 2017,” The Financial Brand, https://thefinancialbrand.com, accessed September 7, 2017.
21. Paul Maplesden, “8 PayPal Alternatives for Your Online Business,” https://www.sitepoint.com, accessed September 7, 2017; “Pros and Cons of Mobile Check Deposit,” Consumer Reports, https://www.consumerreports.org, accessed September 7, 2017.
Understanding Financial Management and Securities Markets
1. Danielle Kurtzleben, “While Trump Touts Stock Market, Many Americans Are Left Out of the Conversation,” NPR, http://www.npr.org, March 1, 2017.
2. Gary P. Pisano, “You Need an Innovation Strategy,” Harvard Business Review, https://hbr.org, accessed October 10, 2017.
3. Panos Mourdoukoutas, “Corning Beats Apple,” Forbes, https://www.forbes.com, July 9, 2017.
4. Janis O’Dwyer, “5 Accounts Receivable & Collection Statistics That Should Scare You,” https://www.yaypay.com, March 30, 2017.
5. Susan Kelly, “Credit Management Technology Plays Catch-Up,” Treasury & Risk, http://www.treasuryandrisk.com, March 20, 2017.
6. Jason Bramwell, “CFOs More Likely to Outsource Accounting and Finance Projects,” Accounting Web, https://www.accountingweb.com, accessed October 10, 2017.
7. Joshua Kennon, “How to Calculate Inventory Turnover/Turns from the Balance Sheet,” The Balance, https://www.thebalance.com, February 28, 2017.
8. Peter McKay, “Why Going Public Doesn’t Make Sense Right Now,” Fortune, http://fortune.com, September 13, 2017; Brandon Kochkodin, “Blue Apron Is the IPO Bust of the Decade,” Bloomberg, https://www.bloomberg.com, August 10, 2017.
9. Chris Taylor, “The Best 11 Dividend Stocks for 2017,” Fortune, http://fortune.com, December 2016.
10. Jessica E. Vascellaro, “Apple Pads Investor Wallets,” The Wall Street Journal, https://www.wsj.com, accessed October 10, 2017.
11. Suzanne Woolley, “TD Ameritrade Jumps into Price War with Fidelity and Schwab,” Bloomberg, http://www.bloomberg.com, February 27, 2017.
12. “US Bond Trading Volume” and “2016 Year in Review,” https://www.sifma.org, accessed October 10, 2017.
13. “2016 Year in Review,” https://www.sifma.org, accessed October 10, 2017.
14. “US Bond Market Issuance & Outstanding,” https://www.sifma.org, accessed October 10, 2017.
15. “2016 Year in Review.
16. “2017 Investment Company Fact Book,” http://www.icifactbook.org, accessed October 11, 2017.
18. “Markets Diary: Closing Snapshot,” The Wall Street Journal, http://www.wsj.com, accessed October 11, 2017; “NYSE 2016 Year in Review,” https://www.nyse.com, accessed October 11, 2017.
19. “Non-U.S. Issuers Data,” https://www.nyse.com, accessed October 11, 2017.
20. John D’Antona, “The Reg NMS Debate Goes On and On,” https://marketsmedia.com, June 23, 2017.
21. “NASDAQ 2017/2016 Monthly Volumes,” http://www.nasdaq.com, accessed October 11, 2017.
22. “NASDAQ’s Story,” http://business.nasdaq.com, accessed October 12, 2017.
23. “NASDAQ’s Listing Markets,” http://business.nasdaq.com, accessed October 12, 2017.
24. Jeff Desjardins, “Here Are the 20 Biggest Stock Exchanges in the World,” Business Insider, http://www.businessinsider.com, April 11, 2017; Jeff Desjardins, “All of the World’s Stock Exchanges by Size,” Visual Capitalist, http://money.visualcapitalist.com, February 16, 2016.
25. “Indian Sensex Stock Market Index” and “Indian GDP Annual Growth Rate,” https://tradingeconomics.com, accessed October 12, 2017.
26. Zack Guzman and Mark Koba, “When Do Circuit Breakers Kick In? CNBC Explains,” CNBC, https://www.cnbc.com, January 8, 2016.
27. “The CFO’s Evolving Role,” https://home.kpmg.com, August 1, 2017; John Maxfield, “The Dodd-Frank Act Explained,” USA Today, https://www.usatoday.com, February 3, 2017.
28. Frank Chaparro, “A Merger Between 2 Stock Exchange Behemoths Makes a Lot of Sense,” Business Insider, http://www.businessinsider.com, April 12, 2017.
Your Career in Business
1. Kristine Tucker, “The Importance of Interpersonal Skills in the Workplace,” Career Trend, https://careertrend.com, July 5, 2017.
2. Christina DesMarais, “How to Think on Your Feet Under Pressure: 6 Tips,” Inc., https://www.inc.com, accessed November 14, 2017.
3. The Persuasion self-test was created by the authors and from the following sources: Persuade Others to Follow Your Way of Thinking, http://www.winstonbrill.com; Six Unique Ways to Persuade Others, http://www.micaworld.com; Strategies of Influence and Persuasion, Kendrick Cleveland, http://www.maxpersuasion.com; Power Persuasion—How to Persuade People, http://www.1000ventures.com; How to Persuade and Influence People, Wolf J. Rinke, Ph.D., CSP, #554 Innovative Leader, Volume 11, Number 6, June 2002, http://www.winstonbrill.com.
4. The Office Politics scale was developed by the authors and from the following sources: Don’t Sabotage Your Success!—Make Office Politics Work, Karen Ginsburg Wood, http://www.atlasbooks.com/markplc/00492.htm; Play the Office Politics Game, Cynthia A. Broderick, http://www.bankrate.com; The Fairness of Office Politics . . . Integrity and Political Motivation! Edward B. Toupin, http://hotlib.com; Fly Under the Radar to Absorb Delicate Office Politics, Peter Vogt, MonsterTRAK Career Coach, http://content.monstertrak.monster.com; The New Office Politics: We’ve Seen the Enemy at Work, and Sometimes It’s Us, Audrey Edwards, Essence, March 2005, http://www.findarticles.com/p/articles/mi_ml264/is_11_35/ai_n11830673; Assessment—Office Politics, First Edition, http://www.course.com/downloads/courseilt/e-assessments/0619254394.pdf; and Play Office Politics and Keep Your Soul, http://www.createyourvision.com/playofficepolitics.htm.
5. Alison Davis, “15 Questions You Should Ask Every Time You Start a Project,” Inc., https://www.inc.com, accessed November 19, 2017; Brett Harned, “10 Important Questions to Ask Your Client Before Your Project Starts,” https://www.teamgantt.com, May 7, 2015.
6. The section on planning is adapted from: Investing in Your Future (Thomson South-Western, a part of The Thomson Corporation, 2007), pp. 1–10.
7. The material on Going to College is adapted from Abby Marks-Beale, Success Skills: Strategies for Study and Lifelong Learning (Thomson South-Western, a part of The Thomson Corporation, 2007).
8. The Time Management scale was created by the authors and from the following sources: Time Management Quiz, http://www.nus.edu.sg/osa/guidance/quiz/timemgmtquiz.html; Manage Your Time in Ten Steps, http://www.familyeducation.com/article/0,1120,1-263,00.html; Time Management Quiz, http://tools.monster.com/quizzes/pareto; Stress Management, Better Health Channel, http://www.betterhealth.vic.gov.au/bhcv2/bhcsite.nsf/pages/quiz_manage_stress? Stress Management Quiz, http://www.betterhealth.vic.gov.au/bhcv2/bhcsite.nsf/pages/quiz_manage_stress?; Time Management, http://uwadmnweb.uwyo.edu/RanchRecr/handbook/time_management.htm; and Time Management: Importance of Good Practice, http://www.accel-team.com/techniques/time_management.html.
9. The Ability to Manage Money scale was created by your authors from the following sources: Quiz – Can You Manage Money?, http://collegeanduniversity.net/collegeinfo/index.cfm?catid=20&pageid=2339&affid=75; Boston.com/Business/Your Money, http://www.boston.com/business/personalfinance/articles/2005/04/03can_you_manage_your_own_month?mode=PF; Psychology of Money Management, http://www.uwec.edu/counsel/pubs/Money.htm; Managing Your Money, http://www.nelliemae.com/managingmoney; The Importance of Managing Money, http://www.mtstcil.org/skills/budget-12.html; and How Do You Rate as a Money Manager?, http://cahe.nmsu.edu/pubs/_g/G-219.pdf.
10. The self-quiz on How to Study was prepared by the authors and from the following sources: EDinformatics – Education for the Information Age, http://www.edinformatics.com/education/howtostudy.htm; The Manila Times, March 20, 2004, http://www.manilatimes.net/national/2004/mar/20/yehey/life/20040320lif2.html; Ten Traps of Studying—Improving Your Studying Skills—CAPS—UNC—Chapel Hill, http://caps.unc.edu/TenTraps.html; and Language Study Skills, http://www.usingenglish.com/study-skills.html.
11. Peter Jones, “5 Ways to Make Your Career Dreams Come True,” The Job Network, https://www.thejobnetwork.com, accessed November 19, 2017; Julie Griffin Levitt. Your Career: How to Make It Happen, 5th edition (Thomson South-Western, a part of The Thomson Corporation, 2006), pp. 2–4.
12. The Assertiveness test was prepared by the authors and from the following sources: Test Your Assertive Level, http://www.hodu.com/assertiveness-skills.shtml; Assertive Action Plan, http://www.headinjury.com/assertplan.html; Assertiveness, http://www.coping.org/relations/assert.htm; Perception of Assertiveness as a Function of Tag Questions, http://www.ycp.edu/besc/Journal2002/paper%201.htm; and Assertion Training, http://front.csulb.edu/tstevens/assertion_training.htm.
13. Brian Tracy, “Top 7 Qualities Employers Are Looking For in Candidates,” Undercover Recruiter, https://theundercoverrecruiter.com, accessed November 19, 2017; Liz Ryan, “12 Qualities Employers Look for When They’re Hiring,” Forbes, https://www.forbes.com, March 2, 2016.
14. “25 Best Cities for Jobs 2017,” Glassdoor, https://www.glassdoor.com, accessed November 19, 2017; Tony Merevick, “Here Are the 25 Best Cities in America to Find a Job This Year,” Thrillist, https://www.thrillist.com, September 15, 2017.
15. “Entry Level Resume Information,” https://collegegrad.com, accessed November 19, 2017.
16. “How We Hire,” https://careers.google.com, accessed November 19, 2017.
17. “Top 15 Most Popular Job Websites: July 2017,” eBiz/MBA Guide, http://www.ebizmba.com, accessed November 19, 2017.
18. Mary Brandel, “Tech Resume Makeover: How to Add Multimedia,” CIO, https://www.cio.com, accessed November 19, 2017.
19. Alison Doyle, “Resume Keywords and Tips for Using Them,” The Balance, https://www.thebalance.com, August 4, 2017.
21. Katharine Hansen, “College Students: You Simply Must Do an Internship (Better yet: Multiple Internships)!” Live Career, https://www.livecareer.com, accessed November 19, 2017.
22. “17 Clever Ways to Interview Like a Pro,” Undercover Recruiter, https://theundercoverrecruiter.com, accessed November 19, 2017; Alison Doyle, “Most Common Interview Mistakes,” The Balance, https://www.thebalance.com, October 9, 2017.
23. The Are You a Good Listener scale was created by the authors and from the following sources: American Management Association – Self-Test: Are You a Good Listener, http://www.amanet.org/arc_center/archive/quiz_aug2003.htm; How To Be an Active Listener, http://techrepublic.com/5102-10878-5054191.html; Are You a Good Listener?, http://www.nidoqubein.com/article15.html; Are You a Good Listener?, http://www.lwvohio.org/members/postboard/june2004/Are_You_a_Good_Listener.pdf; Productivity – Are You a Good Listener?, http://www.effectivemeetings.com/productivity/communication/listener.asp; Are You a Good Listener?—Listen and Profit, Mike Kelly, http://www.simplysolo.com/kelly.htm; Joan Lloyd at Work, http://www.joanlloyd.com/articles/open.asp?art=026.htm; and Humanities 2000—Listening Skills, http://www.h2000.utoledo.edu/hs/clay/ListenSkills.html.
