LO 12.1Is there a way to prevent managers from focusing on accounting measures as performance measures?
LO 12.1What are the components of a strategic plan? Find one of these components for the company you work for and share (if you are not currently employed, use the college you attend).
LO 12.2What would be wrong with using two points of data in a performance measurement system to tell a company whether the amount of variation is normal or abnormal?
LO 12.2Can a short-term goal also be a long-term goal? Where is the division, and why is it important for an employee to understand whether the goal is short or long term?
LO 12.2What are the six characteristics of a good performance measurement system?
LO 12.3What are the drawbacks to ROI? Give examples of each.
LO 12.4What are the characteristics of successful balanced scorecards?