LO 12.1When managerial accountants design an evaluation system that is based on criteria for which a manager is responsible, and it is structured to encourage managers to make decisions that will meet the goals of the company as well as their own personal job goals, the framework used is ________.
- a controllable factors framework
- an uncontrollable factors framework
- a strategic plan framework
- a responsibility accounting framework
LO 12.1Responsibility accounting holds managers responsible for ________.
- all costs charged to their subunit
- all costs charged to their subunit plus a share of company-wide fixed costs
- only the costs that they can control
- only the costs that they have personally approved
LO 12.1Performance measures are only useful if ________.
- there are both controllable and uncontrollable factors to evaluate managers
- manager reward systems are designed by the chief financial officer prior to implementation
- all of the measures used are accounting numbers
- there is a baseline against which to compare the measured results
LO 12.2Which of the following is not a characteristic of a good performance measurement system?
- timely
- consistent
- based on activities over which managers have no control or influence
- uses both long- and short-term performances and standards
LO 12.2A good performance measurement system will align the goals of management with ________.
- the goals of the city manager and the mayoral staff
- the goals of the corporation, and both parties will benefit
- the priorities of the stockholders as listed at the annual meeting
- the investment department’s response to the annual audit
LO 12.2What should an organization do if performance measures change?
- Make sure that the manager being evaluated is aware of the measurement change, as this may affect his or her decision-making.
- Make sure that the manager benefits without the corporation also benefitting.
- Make sure that there are significant overriding opportunities for each manager, if the manager is unaware of the change.
- Obtain customer surveys on the change before communicating the change to the manager.
LO 12.2Without proper performance measures, goal congruence is almost impossible to achieve and will likely lead to ________.
- more stable targets
- decreased defects
- lost profits and dissatisfied employees
- employees satisfied with the status quo
LO 12.3The cost of equity is ________.
- the interest associated with debt
- the rate of return required by investors to incentivize them to invest in a company
- the weighted average cost of capital
- equal to the amount of asset turnover
LO 12.3The capital structure of Ridley Enterprises is: Debt 40%, Equity 60%. The cost of debt is 13%, and the cost of equity is 16.5%. What is the weighted average cost of capital for Ridley Enterprises?
- 14.4%
- 15.1%
- 16.2%
- 13.8%
LO 12.4Which of the following statements is false?
- The four dimensions of performance that are considered in a balanced scorecard are financial, customer, internal process, and learning and growth
- A balanced scorecard will include qualitative and quantitative measures.
- Stakeholders cannot include stockholders.
- A balanced scorecard is the compatibility between personal goals and the goals of the organization.
LO 12.4The metrics based on financial numbers produced by the accounting system are ________.
- quantitative factors
- qualitative factors
- stakeholders
- stockholders
LO 12.4The owners of company stock are ________.
- quantitative factors
- qualitative factors
- stakeholders
- stockholders