Chapter Review Questions
- What contributions did ancient civilizations make to management thought?
- Describe the role of the Renaissance in shaping management thought.
- How did the Industrial Revolution change business and the economy?
- Describe scientific management. How was scientific management different from management techniques that came before it?
- Who were the key contributors to scientific management?
- Describe the Hawthorne studies. Was Elton Mayo a humanist?
- What is the zone of indifference?
- Describe Follett’s concept of conflict resolution.
- What does open systems say about management?
- What is contingency management?