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Key Terms

active listening
preparing to hear what another person is saying, receiving the sent message, and responding thoughtfully
coalitions
formalized groups of various team members who actively work together toward a common goal
communication barriers
circumstances that may impede the overall outcome or block progression of a plan
community health education
the process of providing information regarding optimal health and wellness at the community level
community health needs assessment (CHNA)
identifies strengths, resources, and current needs of a community
cultural sensitivity
an awareness of similarities and differences between cultures without making value judgments about those similarities and differences
national campaigns
a series of planned activities or marketing offerings intended to communicate information to the public on a national scale
public service announcement (PSA)
a message, video, or broadcast authorized by a government agency or nonprofit organization to provide information about an issue to the public
TeamSTEPPS®
an evidence-based set of teamwork tools aimed at optimizing client outcomes by improving communication and teamwork skills among health care professionals
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