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Table of contents
  1. Preface
  2. 1 Management and Organizational Behavior
    1. Introduction
    2. 1.1 The Nature of Work
    3. 1.2 The Changing Workplace
    4. 1.3 The Nature of Management
    5. 1.4 A Model of Organizational Behavior and Management
    6. Key Terms
    7. Summary of Learning Outcomes
    8. Chapter Review Questions
    9. Critical Thinking Case
  3. 2 Individual and Cultural Differences
    1. Introduction
    2. 2.1 Individual and Cultural Factors in Employee Performance
    3. 2.2 Employee Abilities and Skills
    4. 2.3 Personality: An Introduction
    5. 2.4 Personality and Work Behavior
    6. 2.5 Personality and Organization: A Basic Conflict?
    7. 2.6 Personal Values and Ethics
    8. 2.7 Cultural Differences
    9. Key Terms
    10. Summary of Learning Outcomes
    11. Chapter Review Questions
    12. Management Skills Application Exercises
    13. Managerial Decision Exercises
    14. Critical Thinking Case
  4. 3 Perception and Job Attitudes
    1. Introduction
    2. 3.1 The Perceptual Process
    3. 3.2 Barriers to Accurate Social Perception
    4. 3.3 Attributions: Interpreting the Causes of Behavior
    5. 3.4 Attitudes and Behavior
    6. 3.5 Work-Related Attitudes
    7. Key Terms
    8. Summary of Learning Outcomes
    9. Chapter Review Questions
    10. Management Skills Application Exercises
    11. Managerial Decision Exercises
    12. Critical Thinking Case
  5. 4 Learning and Reinforcement
    1. Introduction
    2. 4.1 Basic Models of Learning
    3. 4.2 Reinforcement and Behavioral Change
    4. 4.3 Behavior Modification in Organizations
    5. 4.4 Behavioral Self-Management
    6. Key Terms
    7. Summary of Learning Outcomes
    8. Chapter Review Questions
    9. Management Skills Application Exercises
    10. Managerial Decision Exercises
    11. Critical Thinking Case
  6. 5 Diversity in Organizations
    1. Introduction
    2. 5.1 An Introduction to Workplace Diversity
    3. 5.2 Diversity and the Workforce
    4. 5.3 Diversity and Its Impact on Companies
    5. 5.4 Challenges of Diversity
    6. 5.5 Key Diversity Theories
    7. 5.6 Benefits and Challenges of Workplace Diversity
    8. 5.7 Recommendations for Managing Diversity
    9. Key Terms
    10. Summary of Learning Outcomes
    11. Chapter Review Questions
    12. Management Skills Application Exercises
    13. Managerial Decision Exercises
    14. Critical Thinking Case
  7. 6 Perception and Managerial Decision Making
    1. Introduction
    2. 6.1 Overview of Managerial Decision-Making
    3. 6.2 How the Brain Processes Information to Make Decisions: Reflective and Reactive Systems
    4. 6.3 Programmed and Nonprogrammed Decisions
    5. 6.4 Barriers to Effective Decision-Making
    6. 6.5 Improving the Quality of Decision-Making
    7. 6.6 Group Decision-Making
    8. Key Terms
    9. Summary of Learning Outcomes
    10. Chapter Review Questions
    11. Management Skills Application Exercises
    12. Managerial Decision Exercises
    13. Critical Thinking Case
  8. 7 Work Motivation for Performance
    1. Introduction
    2. 7.1 Motivation: Direction and Intensity
    3. 7.2 Content Theories of Motivation
    4. 7.3 Process Theories of Motivation
    5. 7.4 Recent Research on Motivation Theories
    6. Key Terms
    7. Summary of Learning Outcomes
    8. Chapter Review Questions
    9. Management Skills Application Exercises
    10. Managerial Decision Exercises
    11. Critical Thinking Case
  9. 8 Performance Appraisal and Rewards
    1. Introduction
    2. 8.1 Performance Appraisal Systems
    3. 8.2 Techniques of Performance Appraisal
    4. 8.3 Feedback
    5. 8.4 Reward Systems in Organizations
    6. 8.5 Individual and Group Incentive Plans
    7. Key Terms
    8. Summary of Learning Outcomes
    9. Chapter Review Questions
    10. Management Skills Application Exercises
    11. Managerial Decision Exercises
    12. Critical Thinking Case
  10. 9 Group and Intergroup Relations
    1. Introduction
    2. 9.1 Work Groups: Basic Considerations
    3. 9.2 Work Group Structure
    4. 9.3 Managing Effective Work Groups
    5. 9.4 Intergroup Behavior and Performance
    6. Key Terms
    7. Summary of Learning Outcomes
    8. Chapter Review Questions
    9. Management Skills Application Exercises
    10. Managerial Decision Exercises
    11. Critical Thinking Case
  11. 10 Understanding and Managing Work Teams
    1. Introduction
    2. 10.1 Teamwork in the Workplace
    3. 10.2 Team Development Over Time
    4. 10.3 Things to Consider When Managing Teams
    5. 10.4 Opportunities and Challenges to Team Building
    6. 10.5 Team Diversity
    7. 10.6 Multicultural Teams
    8. Key Terms
    9. Summary of Learning Outcomes
    10. Chapter Review Questions
    11. Management Skills Application Exercises
    12. Managerial Decision Exercises
    13. Critical Thinking Case
  12. 11 Communication
    1. Introduction
    2. 11.1 The Process of Managerial Communication
    3. 11.2 Types of Communications in Organizations
    4. 11.3 Factors Affecting Communications and the Roles of Managers
    5. 11.4 Managerial Communication and Corporate Reputation
    6. 11.5 The Major Channels of Management Communication Are Talking, Listening, Reading, and Writing
    7. Key Terms
    8. Summary of Learning Outcomes
    9. Chapter Review Questions
    10. Management Skills Application Exercises
    11. Managerial Decision Exercises
    12. Critical Thinking Case
  13. 12 Leadership
    1. Introduction
    2. 12.1 The Nature of Leadership
    3. 12.2 The Leadership Process
    4. 12.3 Leader Emergence
    5. 12.4 The Trait Approach to Leadership
    6. 12.5 Behavioral Approaches to Leadership
    7. 12.6 Situational (Contingency) Approaches to Leadership
    8. 12.7 Substitutes for and Neutralizers of Leadership
    9. 12.8 Transformational, Visionary, and Charismatic Leadership
    10. 12.9 Leadership Needs in the 21st Century
    11. Key Terms
    12. Summary of Learning Outcomes
    13. Chapter Review Questions
    14. Management Skills Application Exercises
    15. Managerial Decision Exercises
    16. Critical Thinking Case
  14. 13 Organizational Power and Politics
    1. Introduction
    2. 13.1 Power in Interpersonal Relations
    3. 13.2 Uses of Power
    4. 13.3 Political Behavior in Organizations
    5. 13.4 Limiting the Influence of Political Behavior
    6. Key Terms
    7. Summary of Learning Outcomes
    8. Chapter Review Questions
    9. Management Skills Application Exercises
    10. Managerial Decision Exercises
    11. Critical Thinking Case
  15. 14 Conflict and Negotiations
    1. Introduction
    2. 14.1 Conflict in Organizations: Basic Considerations
    3. 14.2 Causes of Conflict in Organizations
    4. 14.3 Resolving Conflict in Organizations
    5. 14.4 Negotiation Behavior
    6. Key Terms
    7. Summary of Learning Outcomes
    8. Chapter Review Questions
    9. Management Skills Application Exercises
    10. Managerial Decision Exercises
    11. Critical Thinking Case
  16. 15 External and Internal Organizational Environments and Corporate Culture
    1. Introduction
    2. 15.1 The Organization's External Environment
    3. 15.2 External Environments and Industries
    4. 15.3 Organizational Designs and Structures
    5. 15.4 The Internal Organization and External Environments
    6. 15.5 Corporate Cultures
    7. 15.6 Organizing for Change in the 21st Century
    8. Key Terms
    9. Summary of Learning Outcomes
    10. Chapter Review Questions
    11. Management Skills Application Exercises
    12. Managerial Decision Exercises
    13. Critical Thinking Case
  17. 16 Organizational Structure and Change
    1. Introduction
    2. 16.1 Organizational Structures and Design
    3. 16.2 Organizational Change
    4. 16.3 Managing Change
    5. Key Terms
    6. Summary of Learning Outcomes
    7. Chapter Review Questions
    8. Management Skills Application Exercises
    9. Managerial Decision Exercises
    10. Critical Thinking Case
  18. 17 Human Resource Management
    1. Introduction
    2. 17.1 An Introduction to Human Resource Management
    3. 17.2 Human Resource Management and Compliance
    4. 17.3 Performance Management
    5. 17.4 Influencing Employee Performance and Motivation
    6. 17.5 Building an Organization for the Future
    7. 17.6 Talent Development and Succession Planning
    8. Key Terms
    9. Summary of Learning Outcomes
    10. Chapter Review Questions
    11. Management Skills Application Exercises
    12. Managerial Decision Exercises
    13. Critical Thinking Case
  19. 18 Stress and Well Being
    1. Introduction
    2. 18.1 Problems of Work Adjustment
    3. 18.2 Organizational Influences on Stress
    4. 18.3 Buffering Effects of Work related Stress
    5. 18.4 Coping with Work related Stress
    6. Key Terms
    7. Summary of Learning Outcomes
    8. Chapter Review Questions
    9. Management Skills Application Exercises
    10. Critical Thinking Case
  20. 19 Entrepreneurship
    1. Introduction
    2. 19.1 Overview of Entrepreneurship
    3. 19.2 Characteristics of Successful Entrepreneurs
    4. 19.3 Business Model Canvas
    5. 19.4 New Venture Financing
    6. 19.5 Design Thinking
    7. 19.6 Optimal Support for Entrepreneurship
    8. Key Terms
    9. Summary of Learning Outcomes
    10. Chapter Review Questions
    11. Management Skills Application Exercises
    12. Managerial Decision Exercises
    13. Critical Thinking Case
  21. A | Scientific Method in Organizational Research
  22. B | Scoring Keys for Self-Assessment Exercises
  23. References
  24. Index
C
central tendency error 8.1 Performance Appraisal Systems
change agents 16.3 Managing Change
Change management 16.3 Managing Change
Classical conditioning 4.1 Basic Models of Learning
coalitions 13.2 Uses of Power
cognitive consistency 3.4 Attitudes and Behavior
cognitive dissonance 3.4 Attitudes and Behavior
cognitive diversity hypothesis 5.5 Key Diversity Theories
Competing Values Framework 15.5 Corporate Cultures
complex adaptive systems (CAS) 16.3 Managing Change
complex-stable environment 15.2 External Environments and Industries
complex-unstable environment 15.2 External Environments and Industries
conditioned response 4.1 Basic Models of Learning
content motivation theories 7.1 Motivation: Direction and Intensity
continuous reinforcement 4.2 Reinforcement and Behavioral Change
conventional mindset 16.3 Managing Change
corporate culture 15.5 Corporate Cultures
covert discrimination 5.4 Challenges of Diversity
critical incident technique 8.2 Techniques of Performance Appraisal
cultural intelligence 10.6 Multicultural Teams
I
Incremental change 16.2 Organizational Change
Individual-level change 16.2 Organizational Change
industrial competitiveness 1.2 The Changing Workplace
informal leader 12.3 Leader Emergence
Instrumental values 2.6 Personal Values and Ethics
integration-and-learning perspective 5.6 Benefits and Challenges of Workplace Diversity
integrative bargaining 14.4 Negotiation Behavior
interaction process analysis 9.2 Work Group Structure
internal dimensions of an organization 15.5 Corporate Cultures
internal dimensions of organization 15.5 Corporate Cultures
invisible social identities 5.1 An Introduction to Workplace Diversity
J
Job involvement 3.5 Work-Related Attitudes
Job satisfaction 3.5 Work-Related Attitudes
jurisdictional ambiguities 14.2 Causes of Conflict in Organizations
justification-suppression model 5.5 Key Diversity Theories, 5.5 Key Diversity Theories
K
knowledge economy 10.1 Teamwork in the Workplace
Kotter’s change model 16.3 Managing Change
P
participative pay decisions 8.5 Individual and Group Incentive Plans
Participatory management 16.3 Managing Change
pay-for-performance 17.3 Performance Management
perceptual organization 3.1 The Perceptual Process
perceptual selectivity 3.1 The Perceptual Process
Performance appraisals 8.1 Performance Appraisal Systems
performance environment 7.1 Motivation: Direction and Intensity
Performance management 17.3 Performance Management
performance-outcome expectancy 7.3 Process Theories of Motivation
positive or appreciative mindset 16.3 Managing Change
Pregnancy discrimination 5.4 Challenges of Diversity
Pregnancy Discrimination Act (PDA) 5.4 Challenges of Diversity
Process motivation theories 7.1 Motivation: Direction and Intensity
psychomotor abilities 2.2 Employee Abilities and Skills
R
Race/color discrimination 5.4 Challenges of Diversity
reciprocal determinism 4.1 Basic Models of Learning
Reciprocal interdependence 9.4 Intergroup Behavior and Performance
Religious discrimination 5.4 Challenges of Diversity
resistance price 14.4 Negotiation Behavior
response disposition 3.1 The Perceptual Process
response salience 3.1 The Perceptual Process
Reverse discrimination 5.4 Challenges of Diversity
S
schedules of reinforcement 7.3 Process Theories of Motivation
scope of change 16.2 Organizational Change
Self-determination theory (SDT) 7.2 Content Theories of Motivation
self-reinforcement 4.4 Behavioral Self-Management
Sequential interdependence 9.4 Intergroup Behavior and Performance
Sex-based discrimination 5.4 Challenges of Diversity
similarity-attraction paradigm 5.5 Key Diversity Theories
simple-stable environment 15.2 External Environments and Industries
simple-unstable environment 15.2 External Environments and Industries
situational approach 3.4 Attitudes and Behavior
Skills-based incentives 8 Summary of Learning Outcomes
social identity theory 5.5 Key Diversity Theories
Social learning theory 4.1 Basic Models of Learning
social loafing 9.2 Work Group Structure
social perception 3.1 The Perceptual Process
social-information-processing approach 3.4 Attitudes and Behavior
Society of Human Resource Management (SHRM) 17.2 Human Resource Management and Compliance
Sociocultural environmental forces 15.1 The Organization's External Environment
status incongruence 9.2 Work Group Structure
Status systems 9.2 Work Group Structure
strategic change 16.2 Organizational Change
Strategic human resources management (SHRM) 5.3 Diversity and Its Impact on Companies
structural change 16.2 Organizational Change
structural intervention 10.6 Multicultural Teams
suppression of dissent 6.6 Group Decision-Making
U
unconditioned response 4.1 Basic Models of Learning
underreward inequity 7.3 Process Theories of Motivation
unplanned change 16.2 Organizational Change
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