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A group of women are shown sitting around a table talking with laptops, tablets, and phones out on the table.
Figure 2.1 Software applications are what allow us to interact with our computer’s hardware. It is essential to learn how to use programs like calendars, word processors, and email clients to communicate with others and create documents in the workplace. (credit: "wocintech (microsoft) - 241" by WOCinTech Chat/Flickr, CC BY 2.0)

WorldCorp is a multinational conglomerate that produces and works in consumer goods, health care, and technology. Its functional service areas include research and development, strategy, operations, production and distribution, human resources, information technology and equipment, marketing and sales, finance and accounting, and customer service.

The corporation has a strong commitment to social responsibility and environmental protection. Employees are encouraged to participate in company-wide and individual charity initiatives, with paid time off to participate in each once a month.

With employees located across the globe, WorldCorp understands a successful workplace is supported by a commitment to equity, diversity, and inclusion (EDI). It has a strong ethics policy that is enforced throughout the company hierarchy, with senior leaders and management expected to serve as models in all actions and interactions.

You have just been hired as a management trainee at the company and will be exposed to all functional areas. In this chapter, you have just been hired and are tasked with learning the basics of the software programs WorldCorp uses to run its operations, most notably Microsoft 365—or more commonly known as its longtime former name, Microsoft Office—and Google Workspace.


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