Review Questions

Who was the first psychologist to use psychology in advertising?

1. Hugo Münsterberg
2. Elton Mayo
3. Walter Dill Scott
4. Walter Bingham

Which test designed for the Army was used for recruits who were not fluent in English?

1. Army Personality
2. Army Alpha
3. Army Beta
4. Army Intelligence

Which area of I-O psychology measures job satisfaction?

1. industrial psychology
2. organizational psychology
3. human factors psychology
4. advertising psychology

Which statement best describes the Hawthorne effect?

1. Giving workers rest periods seems like it should decrease productivity, but it actually increases productivity.
2. Social relations among workers have a greater effect on productivity than physical environment.
3. Changes in light levels improve working conditions and therefore increase productivity.
4. The attention of researchers on subjects causes the effect the experimenter is looking for.

Which of the following questions is illegal to ask in a job interview in the United States?

1. Which university did you attend?
2. Which state were you born in?
3. Do you have a commercial driver’s license?
4. What salary would you expect for this position?

Which of the following items is not a part of KSAs?

1. aspiration
2. knowledge
3. skill
4. other abilities

Who is responsible for enforcing federal laws that make it illegal to discriminate against a job applicant?

1. Americans with Disabilities Act
2. Supreme Court of the United States
3. U.S. Equal Employment Opportunity Commission
4. Society for Industrial and Organizational Psychology

A ________ is an example of a tactical team.

1. surgical team
2. car design team
3. budget committee
4. sports team

Which practice is an example of Theory X management?

1. telecommuting
2. flextime
3. keystroke monitoring
4. team meetings

Which is one effect of the team halo effect?

1. teams appear to work better than they do
2. teams never fail
3. teams lead to greater job satisfaction
4. teams boost productivity

Which of the following is the most strongly predictive factor of overall job satisfaction?

1. financial rewards
2. personality
3. autonomy
4. work content

What is the name for what occurs when a supervisor offers a work-related reward in exchange for a sexual favor?

1. hiring bias
2. quid pro quo
3. hostile work environment
4. immutable characteristics

What aspect of an office workstation would a human factors psychologist be concerned about?

1. height of the chair
2. closeness to the supervisor
3. frequency of coworker visits
4. presence of an offensive sign

A human factors psychologist who studied how a worker interacted with a search engine would be researching in the area of ________.

1. attention
2. cognitive engineering
3. job satisfaction
4. management