Skip to ContentGo to accessibility pageKeyboard shortcuts menu
OpenStax Logo
Psychology 2e

Introduction

Psychology 2eIntroduction

A collage of three color photographs is shown. From left to right appear a person in front of a laptop computer sitting outdoors, a person sitting on the floor with a laptop, and a person sitting on the couch with a small child and a laptop.
Figure 13.1 What does an office look like? For people who telecommute, their workspace may be adapted to fit their lifestyle. (credit: “left”: modification of work by Cory Zanker; credit “center”: modification of work by “@Saigon”/Flickr; credit “right”: modification of work by Daniel Lobo)

In October 2019, Social Security Administration Commissioner Andrew Saul announced that the Social Security Administration would end a telework program it began 6 years previous serving approximately 12,000 of its employees. Then-Deputy Commissioner Grace Kim wrote a letter to Social Security employees explaining the reasons the program was ending and cited an increased workload and a backlog of cases as reasons for ending the pilot program. This change in the telework policy came on the heels of a negotiation between the American Federal Government Employee Union and the Social Security Administration, a negotiation that had to be brokered by the Federal Services Impasse Panel (a third-party federal organization developed specifically to arbitrate in situations where negotiations between union officials and federal organizations break down and progress halts between the organization and the union representatives) (Wagner, 2019a).

The May 2019 decision by the panel gave Social Security Agency managers the ability to limit or restrict telework for employees using their discretion to ensure that all tasks were being completed and wait times were normal. One of the biggest reasons cited for this was that the organization was able to provide evidence that after the implementation of a telework program, the average wait time for individuals temporarily increased, causing a backlog of work to be completed at a later date. Although the Social Security Administration pushed the official end date for all telework in the agency to March of 2020, the program was officially ended. In the wake of the COVID-19 pandemic, Congress requested a review of the telework policy and raised questions about whether it should be revived to serve as a preventative measure for reducing and slowing the spread of the virus (Wagner, 2019b). Could this allow employees to continue working while not coming to the workplace in order to help prevent the spread of illness? What were the benefits versus the costs of implementing a telework policy again for employees as the spread of the virus continued? What did previous research show related to the positive and negative effects on the organization and the employees with respect to telework?

Order a print copy

As an Amazon Associate we earn from qualifying purchases.

Citation/Attribution

This book may not be used in the training of large language models or otherwise be ingested into large language models or generative AI offerings without OpenStax's permission.

Want to cite, share, or modify this book? This book uses the Creative Commons Attribution License and you must attribute OpenStax.

Attribution information
  • If you are redistributing all or part of this book in a print format, then you must include on every physical page the following attribution:
    Access for free at https://openstax.org/books/psychology-2e/pages/1-introduction
  • If you are redistributing all or part of this book in a digital format, then you must include on every digital page view the following attribution:
    Access for free at https://openstax.org/books/psychology-2e/pages/1-introduction
Citation information

© Jan 6, 2024 OpenStax. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution License . The OpenStax name, OpenStax logo, OpenStax book covers, OpenStax CNX name, and OpenStax CNX logo are not subject to the Creative Commons license and may not be reproduced without the prior and express written consent of Rice University.