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care coordination
organization and distribution of health-care services across different providers and settings in order to ensure that clients receive the right care at the right time
case management
collaborative and organized approach that involves assessing, planning, coordinating, and monitoring services and resources to meet the needs of individuals or groups, often in complex or challenging situations
ethical obligation to protect and keep private a client’s personal health information, preventing its disclosure to unauthorized individuals or entities
continuity of care
coordination of care and consistent care at regular intervals by mental health specialists and the primary care provider
continuum of care
different stages of care that a person may receive, from prevention and early intervention to treatment and recovery
Emergency Medical Treatment and Active Labor Act (EMTALA)
federal law regulating how hospitals provide emergency medical treatment to clients; the law also prohibits hospitals from transferring clients with emergency medical conditions to other facilities without stabilizing them first, or without the client’s consent
mental health and psychosocial support (MHPSS)
range of interventions and services that promote mental health, prevent and treat mental health disorders, and support individuals and communities affected by crises and disasters
mentalization-based therapy (MBT)
encourages clients to think about how their thoughts influence their behaviors and relationships with other people
online self-help
use of internet-based resources, such as websites, forums, mobile applications, and digital tools, to address personal mental health issues and challenges
online support group
online community of individuals who share similar experiences and can offer advice and support to one another
personalized safety plan
document that outlines the client’s specific warning signs, coping strategies, support systems, and emergency contacts
safeguarding an individual’s personal and sensitive health information from unauthorized access, use, or disclosure, ensuring confidentiality and maintaining the individual’s control over their health data
holistic and structured process aimed at assisting individuals with mental health challenges in regaining or enhancing their functional abilities, independence, and quality of life
rehabilitative resources
various programs, services, and interventions that aim to support people with mental health conditions in their recovery and return to their highest level of functioning
therapy or counseling that happens remotely instead of in-person

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