Chapter 17

d. A marketing channel is a collection of people, organizations, processes, and activities that work together to deliver products and services to the consumer.

d. Agents serve as representatives of manufacturers. While they never take possession of a product or service, they earn a commission or collect a fee for facilitating the transaction between the customers and the manufacturer.

c. When intermediaries are removed from the marketing channel, manufacturers must then be solely responsible for distributing products directly to all customers. Thus, the number of transactions would increase.

a. Intermediaries add value by performing important activities that manufacturers are not expert at performing. This helps create efficiency in the marketing channel, which helps meet the wants and needs of targeted customers.

d. Accumulating, bulk-breaking, adjusting for assortment discrepancies, and providing financing are the valuable services that intermediaries provide.

b. A direct marketing channel sells and distributes directly to the consumer without the use of intermediaries.

b. An indirect marketing channel relies on a partnership with intermediaries to sell and distribute its products.

c. In the B2B or industrial space, manufacturers or producers sell products and services aimed at reaching a business end user.

b. In a corporate vertical marketing system, one channel member owns one or more other channel members.

c. Omnichannel marketing systems allow consumers to buy and receive products and services seamlessly across a variety of channels, including online and in-store.

a. The three overarching factors that impact channel choice include target market coverage, fulfillment of buyer requirements, and profitability.

d. An intensive distribution strategy is used when a company wants to distribute through every possible retail outlet where a consumer might find its products.

b. A post-sale service is a buyer requirement that is fulfilled after the purchase of a product.

c. Perishability is an important factor in channel decisions for companies who sell products that have a short shelf life.

d. Profitability is a factor that companies consider when choosing a distribution channel. Companies are attracted to channels that help them maximize profits and operate more efficiently.

c. Manufacturers should select channel members based on years of experience, reputation, experience within the market, and profitability. In the scenario above, selecting a channel member based on experience, reputation, and profitability makes the most sense.

c. Production Company C and DirectDocumentaries are involved in a well-managed relationship. There is cohesion and transparency, and they share common goals.

d. Disintermediation occurs when a channel member is removed from the distribution channel.

a. Order accuracy rate is the percentage of orders that are processed, fulfilled, and shipped to consumers without any errors.

b. Time to ship is a metric that measures the length of time from when a customer places an order to when it reaches them.

c. Supply chain management entails managing all the members and activities from the procurement and transformation of raw materials into finished goods through their distribution to targeted consumers.

a. In order for companies to deliver on their value proposition to consumers, they must ensure that the activities and members in the supply chain share the common goal of delivering value to consumers.

d. Companies that manufacture goods rely on raw materials to produce the products they sell. They purchase the required materials from suppliers, who must be able to deliver them in accordance with the manufacturer’s timeline.

d. Resources include the labor, the raw materials, and the technology that are required to move products from their raw material phase to finished goods available for consumption.

a. Information workflow is a supply chain management function that relates to what and how information moves between members of the supply chain.

b. Air transportation provides the fastest delivery speed over trucking, rail, and water transportation.

b. Logistics is the planning, organizing, and controlling the movement of raw materials and ultimately finished goods to end consumers

c. Companies use logistics information to develop demand forecasts and conduct supply planning. It can also be used to analyze and assess the effectiveness and efficiency of the supply chain to ensure optimization.

d. Integrated logistics management ensures that every element of logistics as part of the entire supply chain is part of a system that works cohesively to ensure that the wants and needs of final customers are met.

a. 3PL providers have the expertise, flexibility, and cost efficiencies in logistics that manufacturers don’t possess.