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Technique of working with or around differences
Lines that make the limits of an area; team boundaries separate the team from its external stakeholders
cognitive complexity
The ability to view situations from more than one cultural framework
The action of working with someone to produce or create something
cultural intelligence
A skill that enables individuals to function effectively in cross-cultural environments
emotional intelligence
The capability of individuals to recognize their own emotions and others’ emotions
Technique of last resort—removal of a team member
The first stage of team development—the positive and polite stage
ground rules
Basic rules or principles of conduct that govern a situation or endeavor
head, body, and heart
Techniques for becoming more adept in cross-cultural skills—learning about cultures (head), physical manifestations of culture (body), and emotional commitment to new culture (heart)
knowledge economy
The information society, using knowledge to generate tangible and intangible values
managerial intervention
Technique of making decisions by management and without team involvement
To delve in to extract something of value; a technique for generating discussion instead of burying it
The third stage of team development—when team resolves its differences and begins making progress
A self-contradictory statement or situation
The fourth stage of team development—when hard work leads to the achievement of the team’s goal
real-time permission
A technique for recognizing when conflict is uncomfortable, and giving permission to continue
The second stage of team development—when people are pushing against the boundaries
structural intervention
Technique of reorganizing to reduce friction on a team
working group
Group of experts working together to achieve specific goals; performance is made up of the individual results of all members
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