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Organizational Behavior

Management Skills Application Exercises

Organizational BehaviorManagement Skills Application Exercises

  1. You might find it interesting to see how you approach conflict resolution. To do this, simply complete this self-assessment. When you are done, refer to Appendix B for scoring details.

What Is Your Approach to Conflict Resolution?

Instructions: Think of a typical situation in which you have a disagreement with someone. Then answer the following items concerning how you would respond to the conflict. Circle the number that you feel is most appropriate.

Highly Unlikely Highly Likely
  1. I firmly push for my goals.
1 2 3 4 5
  1. I always try to win an argument.
1 2 3 4 5
  1. I try to show my opponent the logic of my position.
1 2 3 4 5
  1. I like to discuss disagreements openly.
1 2 3 4 5
  1. I try to work through our differences.
1 2 3 4 5
  1. I try to get all concerns on the table for discussion.
1 2 3 4 5
  1. I try to work for a mutually beneficial solution.
1 2 3 4 5
  1. I try to compromise with the other person.
1 2 3 4 5
  1. I seek a balance of gains and losses on each side.
1 2 3 4 5
  1. I don’t like talking about disagreements.
1 2 3 4 5
  1. I try to avoid unpleasantness for myself.
1 2 3 4 5
  1. I avoid taking positions that may incite disagreement.
1 2 3 4 5
  1. I try to think of the other person in any disagreement.
1 2 3 4 5
  1. I try to preserve relationships in any conflict.
1 2 3 4 5
  1. I try not to hurt the other person’s feelings.
1 2 3 4 5
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