Skip to ContentGo to accessibility pageKeyboard shortcuts menu
OpenStax Logo

adaptation
Technique of working with or around differences
boundaries
Lines that make the limits of an area; team boundaries separate the team from its external stakeholders
cognitive complexity
The ability to view situations from more than one cultural framework
collaboration
The action of working with someone to produce or create something
cultural intelligence
A skill that enables individuals to function effectively in cross-cultural environments
emotional intelligence
The capability of individuals to recognize their own emotions and others’ emotions
exit
Technique of last resort—removal of a team member
Forming
The first stage of team development—the positive and polite stage
ground rules
Basic rules or principles of conduct that govern a situation or endeavor
head, body, and heart
Techniques for becoming more adept in cross-cultural skills—learning about cultures (head), physical manifestations of culture (body), and emotional commitment to new culture (heart)
knowledge economy
The information society, using knowledge to generate tangible and intangible values
managerial intervention
Technique of making decisions by management and without team involvement
mining
To delve in to extract something of value; a technique for generating discussion instead of burying it
Norming
The third stage of team development—when team resolves its differences and begins making progress
paradox
A self-contradictory statement or situation
Performing
The fourth stage of team development—when hard work leads to the achievement of the team’s goal
real-time permission
A technique for recognizing when conflict is uncomfortable, and giving permission to continue
Storming
The second stage of team development—when people are pushing against the boundaries
structural intervention
Technique of reorganizing to reduce friction on a team
working group
Group of experts working together to achieve specific goals; performance is made up of the individual results of all members
Citation/Attribution

This book may not be used in the training of large language models or otherwise be ingested into large language models or generative AI offerings without OpenStax's permission.

Want to cite, share, or modify this book? This book uses the Creative Commons Attribution License and you must attribute OpenStax.

Attribution information
  • If you are redistributing all or part of this book in a print format, then you must include on every physical page the following attribution:
    Access for free at https://openstax.org/books/organizational-behavior/pages/1-introduction
  • If you are redistributing all or part of this book in a digital format, then you must include on every digital page view the following attribution:
    Access for free at https://openstax.org/books/organizational-behavior/pages/1-introduction
Citation information

© Jan 9, 2024 OpenStax. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution License . The OpenStax name, OpenStax logo, OpenStax book covers, OpenStax CNX name, and OpenStax CNX logo are not subject to the Creative Commons license and may not be reproduced without the prior and express written consent of Rice University.