- active listening
- listening with the intent of understanding and discerning
- adaptive questioning
- a form of open-ended questioning that helps to encourage a patient to fully communicate without interrupting the flow of their narrative
- affective learning domain
- our attitudes, values, and emotions toward learning and how they develop
- Bloom’s Taxonomy
- a framework that helps the nurse to identify the key learning goals they want to achieve during each patient interaction
- cognitive learning domain
- the understanding and development of information through application, moving up the taxonomy from basic recall to complex evaluation and creation
- competitive listening
- behavior that happens when we focus on sharing our own point of view instead of listening to someone else
- cultural awareness
- the recognition of the characteristics of one’s own culture and other people’s, and of the differences between them
- health literacy
- an individual's ability to obtain, understand, and apply basic health information and services to make informed decisions about their health
- introductory phase
- nurses introduce themselves and begin to obtain essential information about patients as individuals with unique needs, values, beliefs, and priorities; during this phase, trust is established and rapport begins to develop between the patient and the nurse
- maintenance phase
- majority of the nurse’s time with the patient; during this phase, nurses use active listening and begin by asking the reason the patient is seeking care; the answer helps to reveal what is important to the patient
- message
- the thought or content that someone wishes to convey
- nontherapeutic communication
- communication patterns or techniques that have negative effects on the development of a therapeutic relationship
- nonverbal communication
- conveying a message without the use of words
- open-ended questioning
- an interviewing technique that requires the interviewer to ask questions that prompt detailed answers from the interviewee
- passive listening
- behavior that happens when we are not interested in listening to a speaker and we assume the speaker’s message without verifying that we understand what the speaker is communicating
- preparatory phase
- happens before the face-to-face meeting with the patient
- psychomotor domain
- acquiring physical skills and motor abilities
- teach-back method
- to have the patient re-state to the educator, in the patient’s own words, the original message
- termination phase
- the final phase of a nurse-patient relationship; typically occurs at the end of a shift or upon discharge from care
- therapeutic communication
- the specific techniques and strategies used by nurses to establish a therapeutic relationship with patients and promote the patient’s well-being
- transparency
- being open and honest with the patient about their health conditions, treatment options, and potential outcomes
- trauma-informed care
- care that considers the impact of trauma on an individual's physical, emotional, and mental well-being
- validate
- reassure a patient that their emotions are natural and reasonable and their problems are understood and will be fully addressed
- verbal communication
- the use of words to deliver a message