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active listening
listening with the intent of understanding and discerning
adaptive questioning
a form of open-ended questioning that helps to encourage a patient to fully communicate without interrupting the flow of their narrative
affective learning domain
our attitudes, values, and emotions toward learning and how they develop
Bloom’s Taxonomy
a framework that helps the nurse to identify the key learning goals they want to achieve during each patient interaction
cognitive learning domain
the understanding and development of information through application, moving up the taxonomy from basic recall to complex evaluation and creation
competitive listening
behavior that happens when we focus on sharing our own point of view instead of listening to someone else
cultural awareness
the recognition of the characteristics of one’s own culture and other people’s, and of the differences between them
health literacy
an individual's ability to obtain, understand, and apply basic health information and services to make informed decisions about their health
introductory phase
nurses introduce themselves and begin to obtain essential information about patients as individuals with unique needs, values, beliefs, and priorities; during this phase, trust is established and rapport begins to develop between the patient and the nurse
maintenance phase
majority of the nurse’s time with the patient; during this phase, nurses use active listening and begin by asking the reason the patient is seeking care; the answer helps to reveal what is important to the patient
the thought or content that someone wishes to convey
nontherapeutic communication
communication patterns or techniques that have negative effects on the development of a therapeutic relationship
nonverbal communication
conveying a message without the use of words
open-ended questioning
an interviewing technique that requires the interviewer to ask questions that prompt detailed answers from the interviewee
passive listening
behavior that happens when we are not interested in listening to a speaker and we assume the speaker’s message without verifying that we understand what the speaker is communicating
preparatory phase
happens before the face-to-face meeting with the patient
psychomotor domain
acquiring physical skills and motor abilities
teach-back method
to have the patient re-state to the educator, in the patient’s own words, the original message
termination phase
the final phase of a nurse-patient relationship; typically occurs at the end of a shift or upon discharge from care
therapeutic communication
the specific techniques and strategies used by nurses to establish a therapeutic relationship with patients and promote the patient’s well-being
being open and honest with the patient about their health conditions, treatment options, and potential outcomes
trauma-informed care
care that considers the impact of trauma on an individual's physical, emotional, and mental well-being
reassure a patient that their emotions are natural and reasonable and their problems are understood and will be fully addressed
verbal communication
the use of words to deliver a message

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