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  1. Preface
  2. 1 Why Ethics Matter
    1. Introduction
    2. 1.1 Being a Professional of Integrity
    3. 1.2 Ethics and Profitability
    4. 1.3 Multiple versus Single Ethical Standards
    5. Summary
    6. Key Terms
    7. Assessment Questions
    8. End Notes
  3. 2 Ethics from Antiquity to the Present
    1. Introduction
    2. 2.1 The Concept of Ethical Business in Ancient Athens
    3. 2.2 Ethical Advice for Nobles and Civil Servants in Ancient China
    4. 2.3 Comparing the Virtue Ethics of East and West
    5. 2.4 Utilitarianism: The Greatest Good for the Greatest Number
    6. 2.5 Deontology: Ethics as Duty
    7. 2.6 A Theory of Justice
    8. Summary
    9. Key Terms
    10. Assessment Questions
    11. End Notes
  4. 3 Defining and Prioritizing Stakeholders
    1. Introduction
    2. 3.1 Adopting a Stakeholder Orientation
    3. 3.2 Weighing Stakeholder Claims
    4. 3.3 Ethical Decision-Making and Prioritizing Stakeholders
    5. 3.4 Corporate Social Responsibility (CSR)
    6. Summary
    7. Key Terms
    8. Assessment Questions
    9. End Notes
  5. 4 Three Special Stakeholders: Society, the Environment, and Government
    1. Introduction
    2. 4.1 Corporate Law and Corporate Responsibility
    3. 4.2 Sustainability: Business and the Environment
    4. 4.3 Government and the Private Sector
    5. Summary
    6. Key Terms
    7. Assessment Questions
    8. End Notes
  6. 5 The Impact of Culture and Time on Business Ethics
    1. Introduction
    2. 5.1 The Relationship between Business Ethics and Culture
    3. 5.2 Business Ethics over Time
    4. 5.3 The Influence of Geography and Religion
    5. 5.4 Are the Values Central to Business Ethics Universal?
    6. Summary
    7. Key Terms
    8. Assessment Questions
    9. End Notes
  7. 6 What Employers Owe Employees
    1. Introduction
    2. 6.1 The Workplace Environment and Working Conditions
    3. 6.2 What Constitutes a Fair Wage?
    4. 6.3 An Organized Workforce
    5. 6.4 Privacy in the Workplace
    6. Summary
    7. Key Terms
    8. Assessment Questions
    9. End Notes
  8. 7 What Employees Owe Employers
    1. Introduction
    2. 7.1 Loyalty to the Company
    3. 7.2 Loyalty to the Brand and to Customers
    4. 7.3 Contributing to a Positive Work Atmosphere
    5. 7.4 Financial Integrity
    6. 7.5 Criticism of the Company and Whistleblowing
    7. Summary
    8. Key Terms
    9. Assessment Questions
    10. End Notes
  9. 8 Recognizing and Respecting the Rights of All
    1. Introduction
    2. 8.1 Diversity and Inclusion in the Workforce
    3. 8.2 Accommodating Different Abilities and Faiths
    4. 8.3 Sexual Identification and Orientation
    5. 8.4 Income Inequalities
    6. 8.5 Animal Rights and the Implications for Business
    7. Summary
    8. Key Terms
    9. Assessment Questions
    10. End Notes
  10. 9 Professions under the Microscope
    1. Introduction
    2. 9.1 Entrepreneurship and Start-Up Culture
    3. 9.2 The Influence of Advertising
    4. 9.3 The Insurance Industry
    5. 9.4 Ethical Issues in the Provision of Health Care
    6. Summary
    7. Key Terms
    8. Assessment Questions
    9. End Notes
  11. 10 Changing Work Environments and Future Trends
    1. Introduction
    2. 10.1 More Telecommuting or Less?
    3. 10.2 Workplace Campuses
    4. 10.3 Alternatives to Traditional Patterns of Work
    5. 10.4 Robotics, Artificial Intelligence, and the Workplace of the Future
    6. Summary
    7. Key Terms
    8. Assessment Questions
    9. End Notes
  12. 11 Epilogue: Why Ethics Still Matter
    1. Introduction
    2. 11.1 Business Ethics in an Evolving Environment
    3. 11.2 Committing to an Ethical View
    4. 11.3 Becoming an Ethical Professional
    5. 11.4 Making a Difference in the Business World
    6. End Notes
  13. A | The Lives of Ethical Philosophers
  14. B | Profiles in Business Ethics: Contemporary Thought Leaders
  15. C | A Succinct Theory of Business Ethics
  16. Answer Key
    1. Chapter 1
    2. Chapter 2
    3. Chapter 3
    4. Chapter 4
    5. Chapter 5
    6. Chapter 6
    7. Chapter 7
    8. Chapter 8
    9. Chapter 9
    10. Chapter 10
    11. Chapter 11
  17. Index
1“The Latest: Police Release Call from Starbucks Employee,” Associated Press, April 17, 2018. https://apnews.com/7c0b3793ca244e128effc1019bde194c.
2“Starbucks,” Fortune. http://fortune.com/fortune500/starbucks/; “Starbucks Corporation Institutional Ownership,” Nasdaq. https://www.nasdaq.com/symbol/sbux/institutional-holdings; “Starbucks Company Profile,” Starbucks. https://www.starbucks.com/about-us/company-information/starbucks-company-profile (accessed June 18, 2018).
3Michael Nunez, “New Horror Story Proves Working for Amazon Is More Soul-Crushing Than We Thought,” Gizmodo, March 7, 2016. https://gizmodo.com/new-horror-story-proves-working-for-amazon-is-more-soul-1763323814.
4Lynn A. Stout, “The Shareholder Value Myth,” Paper 771 (Ithaca, NY: Cornell Law Faculty Publications 2013), 6. http://scholarship.law.cornell.edu/cgi/viewcontent.cgi?article=2311&context=facpub.
5Thomas Donaldson and Lee E. Preston, “The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications,” The Academy of Management Review 20, no. 1 (1995): 65–91.
6Thomas Donaldson and Lee E. Preston, “The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications,” The Academy of Management Review 20, no. 1 (1995): 65–91.
7Thomas Donaldson and Lee E. Preston, “The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications,” The Academy of Management Review 20, no. 1 (1995): 65–91.
8Christopher Meyer and Andre Schwager, “Understanding Customer Experience,” Harvard Business Review, February 2007. https://hbr.org/2007/02/understanding-customer-experience.
9Paul Williams and Earl Naumann, “Customer Satisfaction and Business Performance: A Firm-Level Analysis,” Journal of Services Marketing 25, no. 1 (2011): 20–32.
10Mia Galuppo, “Scarlett Johansson Drops Out of ‘Rub & Tug’ Trans Film Following Backlash,” Hollywood Reporter, July 13, 2018. https://www.hollywoodreporter.com/news/scarlett-johansson-drops-trans-film-rub-tug-backlash-1127003.
11Aaron Hicklin, “Exclusive: Scarlett Johansson Withdraws from Rub & Tug,” Out, July 13, 2018. https://www.out.com/out-exclusives/2018/7/13/exclusive-scarlett-johansson-withdraws-rub-tug.
12Brad L. Rawlins, “Prioritizing Stakeholders for Public Relations,” Institute for Public Relations, March 2006. https://www.instituteforpr.org/wp-content/uploads/2006_Stakeholders_1.pdf.
13Charles Riley, “Volkswagen's Diesel Scandal Costs Hit $30 Billion,” CNN Money, September 29, 2017. http://money.cnn.com/2017/09/29/investing/volkswagen-diesel-cost-30-billion/index.html.
14Miles Brignall, “Volkswagen’s US Compensation Deal Leaves British Drivers Fuming,” The Guardian, October 29, 2016. https://www.theguardian.com/money/2016/oct/29/volkswagen-us-compensation-deal-british-drivers-fuming; Soraya Sarhaddi Nelson, “German Consumers Fight Automakers for Compensation in Emissions Scandal,” All Things Considered, November 10, 2017. https://www.npr.org/2017/11/10/563378729/german-consumers-fight-automakers-for-compensation-in-emissions-scandal.
15P1 Examining Team, “All About Stakeholders – Part 1,” ACCA. http://www.accaglobal.com/us/en/student/exam-support-resources/professional-exams-study-resources/p1/technical-articles/stakeholders-part1.html (accessed August 5, 2018).
16Christopher D. Stone, “Should Trees Have Standing? Toward Legal Rights for Natural Objects,” Southern California Law Review 45, (1972): 450–501.
17Nathaniel Meyersohn, “Why Kroger Is Making Its Own Clothes,” CNN Money, November 3, 2017. http://money.cnn.com/2017/11/03/news/companies/kroger-clothes/index.html.
18“Systems Engineering Guide. Stakeholder Assessment and Management,” MITRE. https://www.mitre.org/publications/systems-engineering-guide/enterprise-engineering/transformation-planning-and-organizational-change/stakeholder--assessment-and-management (accessed May 1, 2018).
19“Systems Engineering Guide. Stakeholder Assessment and Management,” MITRE. https://www.mitre.org/publications/systems-engineering-guide/enterprise-engineering/transformation-planning-and-organizational-change/stakeholder--assessment-and-management (accessed May 1, 2018).
20John Anthony, “Malaysia Airlines Prepares for Rebranding, CEO Mueller Says,” Stuff, October 2, 2015. https:www.stuff.co.nz/business/industries/72625417/Malaysia-Auirlines-prepares-for-rebranding-CEO-Christoph-Mueller-says.
21Wesley E. Lindahl, “The Fundraising Process,” in Understanding Nonprofit Organizations, 2nd ed, eds. J. Steven Ott and Lisa A. Dicke (Philadelphia: Westview Press, 2012), 123.
22Jenna Goudreau, “How IKEA Leveraged the Art of Listening to Global Dominance,” Forbes, January 30, 2013. https://www.forbes.com/sites/jennagoudreau/2013/01/30/how-ikea-leveraged-the-art-of-listening-to-global-dominance/#6ab8eefc2b09.
23Dan Levin, “Shh. It’s Naptime at Ikea in China,” New York Times, August 26, 2016. https://www.nytimes.com/2016/08/27/world/what-in-the-world/shh-its-naptime-at-ikea-in-china.html.
24Victoria Knowles, “What’s the Difference Between CSR and Sustainability?” 2degrees, March 25, 2014. https://www.2degreesnetwork.com/groups/2degrees-community/resources/whats-difference-between-csr-and-sustainability/.
25“Dow Jones Sustainability Indices,” RobecoSAM. http://www.sustainability-indices.com/index-family-overview/djsi-family-overview/#tab-1 (accessed August 5, 2018); “Results Announced for 2017 Dow Jones Sustainability Indices Review,” RobecoSAM, September 7, 2017. http://www.sustainability-indices.com/images/170907-djsi-review-2017-en-vdef.pdf.
26Kamala Harris, “The California Transparency in Supply Chains Act. A Resource Guide,” California Department of Justice, 2015. https://oag.ca.gov/sites/all/files/agweb/pdfs/sb657/resource-guide.pdf.
27Coca-Cola Company, “2016 Sustainability Report: Stakeholder Engagement,” August 18, 2017. http://www.coca-colacompany.com/stories/stakeholder-engagement#2.
28Martha Pskowski, “Coca-Cola Sucks Wells Dry in Chiapas, Forcing Residents to Buy Water,” Salon, September 16, 2017. https://www.salon.com/2017/09/16/coca-cola-sucks-wells-dry-in-chiapas-forcing-residents-to-buy-water_partner/.
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